My Pixie Z1 has lost connection with hub. Have reset multiple times, just comes up with hub not detecting any deices. Have replaced batteries,

reset, with no luck. Is the unit faulty? Purchased on 6/6/23. Bought a Pixie 1 so have nothing to check Hub.Have reset that several times to.

As previous question, netro showing offline, but green on box. Not watering.

Have reset network and reconnected. Same.

Suggestions?

Hard reset?

Regards

Brett

We are using your API example, where ABCDEFG is the device key.
Using this example, we're getting the following error returned: {"status":"ERROR","meta":{"time":"2025-01-23T10:15:30","tid":"1737627330_uXNP","version":"1.0","token_limit":2000,"token_remaining":1993,"last_active":"2025-01-23T10:15:30","token_reset":"2025-01-24T00:00:00"},"errors":[{"code":4,"message":"Invalid sensor","params":{}}]}, 

It is the same when we use the actual device keys for our Sprite and Whisperers 2.

Could you please help understanding why we're getting the error number 4 "invalid sensor"?

I was offered a discount on January 24, 2025 on purchasing a New Netro Sprite 6 after mine failed.  I cannot get anyone to respond to my email.  I would like to proceed with the purchase.

Thanks,

Darla Carpenter

The door came off my spark 8 unit.  This made the electronics tape disengage from the base. How do I reattach that tape back into the slot.  I tried by hand but it seems impossible without detaching the motherboard and making more problems 

Hello, I use Google Home Assistance for all my appliances in my smart home.

Is there any way to connect my Netro Spark 16 to my Intelligent home control, or any else like SmartThings etc etc?

Eric

La batteria non funziona più  è possibile averne una di ricambio? Grazie

Hi I live in the uk and have chalk under a few inch’s of soil what setting on soil types is it most close to with you soil types and what the best weather options you have for uk weather

Regards

Steve

When I try to set the trigger for a moisture level in IFTTT, it does not give me the option to choose at what moisture % I want the trigger to run.  How do I set the trigger for a specific %?

It only gives me the option for account, device, and zone.

The same thing happens to me too. No irrigation today... 04/27/2025 Netro does not connect... it says it is watering in manual mode, then I go to check and nothing happens! No water comes out of any station, I tried to reset but to no avail. If I try the tester the irrigation starts but if I try with the manual it says it is watering but that is not true. I checked the Wi-Fi and it is fine.

I can’t connect to my irrigation controller through my desktop computer, or the Netro App.  Are you guys having server problems today 4/27/25?  

Hi

Can you have the Whisperer 2 controlling all six zones 

Regards

Steve

Our landscaper installed a 4 zone sprinkler system and put a garden bib on zone 4 with a faucet Is there a way I could keep zone 4 on all the time so the faucet can work all all times?

Hello,

I would like to ask for advice on how to improve the water pressure for my Netro Pixie irrigation timer.

Here are the details of my setup:

• The water is stored in a cistern with a capacity of one cubic meter (1 meter x 1 meter x 1 meter), equivalent to 1,000 liters.
• The Netro Pixie smart timer is installed three meters below the tap of the cistern.
• When the timer opens, only a small amount of water flows out.

How can I improve the water output and quantity? Are there any adjustments or solutions you would recommend?

Thank you very much for your help!

Hello, Here on Europe we use 24 hrs instead of 12 hrs pm/am, where can I change to 24hrs in the Netro App, also it shows wrongly morning instead of evening according to  program 

Cómo puedo hacer que el programador riegue más de 60 minutos. Solo me permite 60 minutos por programa

Gracias Marcelo 

Some translations in the app for the Dutch language are a bit off. The wrong translation from English to Dutch is used.

For instance to save a setting in Dutch the word “sparen” is used. “sparen” in Dutch is used for instance to save money. The proper Dutch word to save a setting is “opslaan”

Another one is how “disabled” is translated. It currently says “gehandicapt” which is the Dutch word for disabled people. When a setting is disabled the proper Dutch word is “uitgeschakeld”, literally meaning off-switched

Kind regards,

Perry

One of our sectors runs inside a greenhouse now. Apart from soil type and sprinkler head type, does anyone have advice how to optimise sector settings for this situation? I feel the influence of sun and normal outdoor temperature is different, and rain is completely absent in this sector. 

May I suggest to add some sector setting that it is inside a greenhouse?

Thanks

Perry

Hello, please take in consideration to extend the possibility to link the whisperer up to 4 zones at least. I have 4 zones enabled on my netro sprite and the smart zones enabled and linked with the whisperer only on 3 of them. How can I setup all the 4 zones to follow the same smart program? Now the 4th zone (not linked with the whisperer) can follow only a manual program or a smart zone which is different from the other 3. I would like to water the garden with all the zone at the same time.