👉 Voting Rules: Please select up to THREE (3) features below that you would most like to see implemented. The 3 items with the highest votes will officially enter our upcoming first-round development and optimization schedule!

Thank you once again for your ongoing support, and let’s keep building a smarter, more thoughtful garden watering experience together!

Put Sprite in "paused" mode in winter 

To put Sprite in "paused" mode in winter, you will have winterize your system. First you will have to blow out the sprinkler. You can look at this video to find some useful information. 

https://www.youtube.com/watch?v=s3YRbJYmvgA&t=99s

This video mentioned that you will have to turn on the sprinkler, so you can use the instant manual run feature in the home page to manually start watering for each zone to make sure all the water is out of system.

Then you should put Sprite in "paused" mode just in case some one (for example the kids) accidentally starts a manually run from the app. To put Sprite in "paused" mode, you can go to the Home page-> "Enabled". 

The day before yesterday my 12-zone Sprite died after 7 years of loyal service; I was hoping it was the AC power adapter, but the multimeter says everything is OK. I ordered a new Spark on Amazon, and my question is whether I can transfer the programs to the new device or if they are tied to the old one.

Thanks in advance for your replies

Dark mode and font size (especially a problem with charts) are two things that were going to be addressed a few years ago. Could I please get a current status on when dark mode will be available and when font size, or at least the ability to zoom the app screen will be available? Turning on the Apple magnifier, or having to take a screenshot and then zoom that so that you can read data is very inconvenient. 

Can the app be configured to not run on my May 31, July 31 and Aug 31 restrictions? How? I can't figure it out

I currently have several Netro Whisperer 2 sensors and receive moisture, temp and solar readings. But i also have other soil sensors - e.g., Ecowitt. The two sensors appear to measure soil moisture on different scales. Can someone - from Netro - explain to me clearly how the Whisperer measures moisture and how I should interpret different readings in the same bed (e.g., Ecowitt measures 28%, Whisperer measures 96%). 

Dear Netro Community,

We would like to bring an important issue to your attention regarding customer feedback submitted through the Netro App.

Due to a technical bug in the current version, feedbacks and support inquiries submitted directly via the App since August have not been reaching our backend system. We sincerely apologize for this inconvenience and any delayed responses you may have experienced.

What We Are Doing

Our technical team has identified the root cause and is actively working on a fix. A new app update resolving this issue will be released before the end of this month.

How to Reach Us in the Meantime

If you have submitted a inquiry via the app recently that has gone unanswered, or if you require any customer support or post-purchase assistance right now, please do not use the in-app feedback tool for the time being.

Instead, please email our support team directly from your personal email address at:

📧 support@netrohome.com

Please include your account details and a brief description of your issue in the email so we can assist you as quickly as possible.

We deeply appreciate your patience, understanding, and continued support as we work to improve your experience.

Best regards,

Netro Support Team

Cómo puedo borrar un controller que aparece en la app y que ahora ya no está funcionando ? Aparece fuera de línea y no puedo borrarlo.

Muchas gracias 

Hola, en la sección de notificaciones de la aplicación, no hay nada, no hay ningún tipo de notificaciones para elegir. Es un problema de la versión de la aplicación o es un problema mío?. Gracias 

buongiorno è possibile sapere se sono previste le notifiche pusch pe la partenza e l'arrento del ciclo di irrigazione, se si come posso abilitarle.

grazie

Is it possible to configure the irrigation time with seconds? or should it always be minutes?

Hi, 

any update on the "greenhouse" options which would not count on with the rain, wind and probably increase the temperature for the selected zone?

Thanks!

It would be nice to receive an alert when the whisperers are running out of battery 

Developers, can you add some indication to list of programs to see which is enabled, which is not?

Instead of going into each and scroll to the very bottom to check 'enabled'.

I think of either being grayed out or adding a sign, whatever simplest may work.

thank you

can anyone help how to reorder programs?

When edit turned on, I just cannot grab marks to the right to pull up or down. So what is that sign for (like > =)?

Mark on left at each program is to delete. That's okay.

Bonjour,

Je n'arrive pas à faire fonctionner les notifications sur mon téléphone Android.

J'aimerais avoir de l'aide.

Merci 

I switched the enable switch in the Netro app to disable and now I can't get it to turn back on. The app says "next run not scheduled". When I close the app and reopen it, the switch has moved back to the disabled position. Nothing works, I can't even manually water. The controller has a green light showing and I have tried powering the controller off and back on and it reconnects without an issue but the app will not work.

Can you have multiple locations or do you have to setup separate accounts?

If separate accounts, how do you do that?

Hello everyone,

For my lawn i have 2 watering zones, is there a way to "force" schedule to combine those 2 zones to always follow each other? I dont want to water half my lawn on Monday and the other half on Thursday. 

Thank you

The whisperer sensor combined with the app seems confused. The app tells me to water every day however the sensor tells me a date on when to water next that is usually 8+ days later. 

The app doesn’t seem to talk to itself as far as the reminders are concerned.

(Update 3/17: I still get the notification to water every day, and the sensor still gives me a date over a week away on average)