Dear Netro Community,

We would like to bring an important issue to your attention regarding customer feedback submitted through the Netro App.

Due to a technical bug in the current version, feedbacks and support inquiries submitted directly via the App since August have not been reaching our backend system. We sincerely apologize for this inconvenience and any delayed responses you may have experienced.

What We Are Doing

Our technical team has identified the root cause and is actively working on a fix. A new app update resolving this issue will be released before the end of this month.

How to Reach Us in the Meantime

If you have submitted a inquiry via the app recently that has gone unanswered, or if you require any customer support or post-purchase assistance right now, please do not use the in-app feedback tool for the time being.

Instead, please email our support team directly from your personal email address at:

📧 support@netrohome.com

Please include your account details and a brief description of your issue in the email so we can assist you as quickly as possible.

We deeply appreciate your patience, understanding, and continued support as we work to improve your experience.

Best regards,

Netro Support Team

I have a home weather station that feeds data to https://www.wunderground.com/dashboard/pws/KCASANJO507?cm_ven=localwx_pwsdash

I have my sprite pointed at my specific weather station on wundergound.com. Today, my sprite claims I had 0.02" of rain, but my weather station detected none, and wunderground.com says I had no rain.

I have been noticing for a while that Netro was showing different rain data from what my weather station recorded, Netro usually records more rain than I actually got. I suspect this may be why my oranges are always under sized.

Somehow Netro is getting the wrong infromation from wunderground.com. Is there any way to fix this?

All zones are programmed to run but only zone 1 runs.

I just got a Whisperer 2 and it won’t charge past 90%. It’s been plugged in all day. Is the battery defective?

My two whisperers stopped due to lack of sun. The new one started communicating again.

The old one started communicating but then stopped while the battery was still above 90%.

Seems a communication problem 

Blue light blinking turned quickly to white light blinking.

After blinking a few minutes it stopped but is not connected to the App.

Tried putting it ON close to controller and then close to WiFi router, the result is the same, no connection.

Is the whisperer dead ? Should I buy a new one ?

Thanks

When I have Whisperers, the system appears to calculate the average over the day about 4 degrees higher than for zones without Whisperers.

It seems that, even though the weather data is available throughout the day, that zones without sensors only use the forecast high and low.

This is insufficient to correctly adjust for the amount of watering required.

For example, today is 7 degrees C up to 36.

Whisperer zones average the temp at 26C while non-Whisperer zone calculate the average at 22C.

On these extremely hot days, the non-whisperer zones are under-watering much more than the Whisperer zones.

Also note that even the zones with Whisperers always under-water and needs custom programs or manual intervention.

This finally explains to me why zones are always under-watered.

Can the system please use multiple day readings for non-Whisperer zones and PLEASE provide more watering?

Hi everyone, I purchased my Netro about one year and half ago. It used to work normally. It stop working a couple months ago. When I started it, it says watering but no actual water comes out. I did everything the support team told me to do but still nothing happened. I’m desperate, my grass is dying. Someone please assist. 

I'm experiencing a serious issue with my Netro Spark 16 controller. It connects correctly to Wi-Fi and appears online in the app, but when I try to start irrigation manually, the app just stays on "in communication" and nothing happens.

The problemm is with the 4g Vodafone/HoMobile provider as yout mentioned in https://netrohome.com/en/forum/posts/4052

I have already asked several time the update for the device, but nobody reply me

i wrote also to Netro support email: support@netrohome.com  --> nobody reply me.

What should i do to have this update?

Please

Is there a way to remotely reboot a whisperer sensor?

I am on vacation adn one of the sensors is showing up weird values in all the parameters. 

Why is Whisperer not showing any moisture reading at all? after working fine for days, it just stops sending moisture info

Hi everyone,

I'm experiencing a serious issue with my Netro Spark 8 controller. It connects correctly to Wi-Fi and appears online in the app, but when I try to start irrigation manually, the app just stays on "in communication" and nothing happens.

Here’s what I’ve already tried:

- Restarting both the app and the device  
- Using a different Wi-Fi network, including a mobile hotspot  

Despite these attempts, the problem persists. I also tested the solenoids with a multimeter, and they’re working correctly. If I activate the valves directly from the controller, they respond as expected—so it’s clearly not a hardware issue.

I should also mention that I previously had the same problem with two Sprite6 controllers. That’s why I switched to the Spark 8, hoping it would solve the issue. Unfortunately, it hasn’t.

To make matters worse, scheduled programs aren’t working either.

This is an urgent situation because my plants are currently without water. I’d really appreciate any help or suggestions to resolve this.

Thanks in advance,  
Stefano

I cannot activate my PIXIE-Z1 to water, it is with brand new batteries, it says 100%, it is online and app and webpage react as all is fine and watering, but unfortunately nothing happens with the device. It works if I push twice the button on the device.

What could the issue be?

Thank you in advance

Hi Friends, on The APP I Turn on a sector manually but when I ask APP to Turn Off, dont do!

ONLY Turn off if I unplug The system .

Can you help?

Perché nonostante l umidità rilevata dal sensore sia superiore alla soglia impostata, la centralina programma delle irrigazioni?

Hi,

My Whisperer 1 doesn’t show any signs of life after two weeks in bright sunlight.

I’m pretty sure the battery or charging circuit is dead after no use for over a year.

Do you offer a repair service or replacement battery?

Regards,

Andy Fiore

Da qualche giorno il dispositivo ha smesso di funzionare. Non irriga né manualmente né con il programma. Ho già provato a rimuoverlo dall’app e resettarlo, ma non è cambiato nulla. Cosa consigliate di fare? Grazie

Hello, I have 5 sprite-type irrigation controller units installed. In one of them, the irrigation stops after approximately 14 seconds on all channels, although it still appears as watering in the status. We have measured the electrical resistance and it is normal.

Can I send my controller in to get it repaired? 

My whisperer-2, installed ~36 hours ago, is consistently reporting a temp about 10F hotter than reality.

Thoughts?

Hello,

I would like to ask for advice on how to improve the water pressure for my Netro Pixie irrigation timer.

Here are the details of my setup:

• The water is stored in a cistern with a capacity of one cubic meter (1 meter x 1 meter x 1 meter), equivalent to 1,000 liters.
• The Netro Pixie smart timer is installed three meters below the tap of the cistern.
• When the timer opens, only a small amount of water flows out.

How can I improve the water output and quantity? Are there any adjustments or solutions you would recommend?

Thank you very much for your help!