Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email? Please go to Settings->Sensors to check if the sensor is already in your account.

Thanks

Wency 

Netro Support

Hi Daniel, 

Netro Sprite controller will continue to execute the next 32 pre-loaded schedules if the Wi-Fi connection is lost, for example the router or the internet service is down. 

Thanks, 

Wency 

Netro Support

Dear customer, 

"Two frame" is designed for customers who want to water in the morning and evening. You are right, generally speaking, it's better to water in the morning than in the evening. You can just disable the "Two frame" flag, set just one frame for the morning, then should work as expected. 

Dear customer, 

Netro smart algorithms estimates the moisture level and add smart schedules if it will drop below the threshold. If you add manual runs, the moisture may be above the threshold, hens smart schedules will be cancelled. But new smart schedules will be added later. In short, Netro smart schedules try to keep your moisture level in a reasonable range. Netro updates smart schedules even without manual watering, e.g. if weather forecast data changes, your smart schedules will be updated as well. 

I guess your real problem is that the default smart schedules can't provide enough water. If that's the case,  you could try "boost" mode in setting->zones->smart zones->mode. You can also add programs in setting->program if you know how much water your yard need. Netro smart will skip the program if it's e.g. raining. 

Dear Customer 

The app UI should not affect to the actual zone running together. Could you please contact our support@netrohome.com with your Netro account email? 

Dear Customer, 

You can delete your programs from settings->program, enter the program you want to delete, there is option for delete.  Please make sure there is no overlap of time between two programs when you create new one. 

If you need us to check your settings, please contact us through support@netrohome.com with your Netro account 

Dear Customer, 

Netro whisperer can monitor up to 3 zones. If you want all your 6 zones covered, it will need 2 whisperers

Dear Customer, 

Please contact our support@netrohome.com, we will add it for you. 

The current bug for adding station will be fixed in our next release

Hi Andrew,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Hi Szabi,

Does this only happen to zone 2? If so, I think the resistance of the valve for your zone 2 might be too small and the controller cut off the electrical current after a few minutes of operation. You may have some professionals to check the valve for your zone 2.

Thanks,

Netro Inc

Dear Juan, 

Spark-8 supports upto 8 zones (similar Spark-16 supports 16 zones). For each zone, you can customized the sprinkler type, soil type, plant type, etc.  For your case, you have 6 zones, with 3 or more sprinkler heads in each zone. So Spark-8 should be enough. 

The whisperer sensor is optimal. It helps to get your soil moisture data more accurate than estimation. However, without the sensor, the Spark can work as well. It's recommended to place one sensor in each zone, however, you can share the data to upto 3 zones if these zones have similar settings (plant, soil, sprinkler, etc.). 

Dear Ken, 

These numbers are computed base on your configuration, e.g. mode, plant type, soil type, sprinkler type, and are  not open to public. Roughly speaking, the low/high are around 60%-90%, which is also a good starting point if you want to use customized mode. The flow rate is based on sprinkler type, a good estimation is : 

mister: 2.0inch/hour

fixed spray head: 1.5inch/hour

bubbler: 1.0inch/hour

rotor head: 1.0inch/hour

rotary nozzle: 0.7inch/hour

rotary emiter: 0.5inch/hour

Hi Francesc，

The limitation is from both software and hardware. In the software, we design the program to run the zones each by each. For the hardware, if you force to run multiple valves, the fuse on the circuit will cut off to protect the power from over heating. In the future, we will enable turning on 2 zones. It takes some time and we are not sure about the exact time. 

Thanks,

Netro Support

Dear customer, 

Before you start, make sure: 

I. You have downloaded the Google Home app 

II. You have linked your Google Home with your Google account 

III. For iOS devices, download the Google Assistant app as well as the Google Home app. 

Then you could add the Netro controller in the Google Home App: 

1. In the Google Home App, click the "+" in the upper left 

2. Select "Set up device" 

3. Select "Works with Google"

 4. Search "Netro" 

5. Login with your Netro account 

6. Choose your Netro device to add. Repeat if you have multiple devices. Please find the instruction here: https://www.netrohome.com/en/shop/user_guides/3

Thanks, 

Netro Support

Hi Bruce,

Netro also has "new plant" mode and please go settings->zones->specific zone number->smart zone-enabled->Mode.  You can check if this mode meet your watering needs. You can also choose "customized" mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers. 

Also, you can create programs to make sure Netro water your zone for 15 minutes multiple times.

Thanks,

Netro Support

Dear customer,

Dear customer,

Your program conflicts with the restriction you set. According to the restriction, watering is only allowed on Monday and Thursday. However, your program for zone1~zone 5 is on every Tuesday. You might need to adjust the restriction.

Thanks,

Netro Support

Dear Ramón,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear customer,

1. Netro calculates the smart schedules also based on soil type. Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff. 

2. For your 4th zone, you can add rest time to avoid runoff through Settings->Preferences->Scheduling. If you think watering too much, you could  try customized mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers. You can also create programs to water this zone separately during the day.

Thanks,

Netro Support