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Netro Inc


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Scheduled Runs not turning on but app shows they ran
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Netro Inc
更新时间 2021-05-05 01:43:59
Dear customer, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you be…

soil fertility
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Netro Inc
更新时间 2021-05-05 01:42:48
Hi Jose, Currently the Whisperer sensor doesn’t measure the soil fertility and I will forward your request to our R&D. Thanks, Netro Support …

One of my zones isn't smart watering

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Netro Inc
更新时间 2021-05-05 01:41:31
Hi Mitch, The smart watering level of one of your zones is level basic so there are not smart waterings for this certain zones. Please go to Settings->Zones->Smart Zone…

To many watering with smart option
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Netro Inc
更新时间 2021-05-05 01:36:41
 Dear Adrian, Netro calculates the smart schedules also based on the soil type. We noticed some of your zones are watered multiple times a day, this is because you sele…

Adjusting watering amount to match restrictions

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Netro Inc
更新时间 2021-05-05 01:30:42
Hi Trevor, Could you please report the local water regulation to support@netrohome.com? Netro will update the regulation database accordingly. To water once per week, y…

Any promotion codes/discounts available?

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Netro Inc
更新时间 2021-05-05 01:26:55

Dear customer,


We have also received your email and we have replied to you through email.


Thanks,

Netro Support

How to tell common wire
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Netro Inc
更新时间 2021-05-01 02:34:52
Dear customer, Could you please send us email witht the picture of your old wiring to support@netrohome.com？ We will have our technician look into this issue.  Thanks…

Whisper controlled zone down to 11%
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Netro Inc
更新时间 2021-04-29 03:06:58
Hi Simon, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks …

I live in the US but want my temperature in celsius
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Netro Inc
更新时间 2021-04-27 08:54:33
Dear customer, The unit can be set to km/h in settings->account->unit->SI-w. Please let us know if you have any further questions.  Thanks, Netro Support …

Cycle And Soak?
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Netro Inc
更新时间 2021-04-27 08:49:07
Dear customer, You can add rest time for watering and it can be configured in the app (setting->preferences->scheduling->Rest time)  Thanks, Netro Support …

Netro app discover tab
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Netro Inc
更新时间 2021-04-26 07:42:55
Dear Zee,  The irrigation amount (CCF) is just an estimation. Netro knows how much time your garden has been watered, but doesn't know how large is your area. By defaul…

Run Off Adjustment?
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Netro Inc
更新时间 2021-04-26 06:58:23
Hi Carey, Could you try to insert the sensor again and make sure the soil around it is tight enough. If there is large gap between the soil and sensor, the ai between them …

Can not connect to wifi
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Netro Inc
更新时间 2021-04-26 06:50:55
Hi Andrei, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  T…

Open tel zones atbthe same time
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Netro Inc
更新时间 2021-04-26 06:50:30

Hi Ivan,


Currently Netro can only run one zone at a time, so different zones for the same time cannot be created.


Thanks,

Netro Support

Sprite -6 can;t get past netro IRC =wifie
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Netro Inc
更新时间 2021-04-24 00:59:57
Dear customer, Please try reboot your smart phone and try the process again. After connect to "Netro_IRC_", please quickly back to your Netro app and click the Next but…

Trigger a single zone based on zwave switch
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Netro Inc
更新时间 2021-04-23 06:18:47
Hi Moe,  Netro has Public API and you can view from this article:https://netrohome.com/shop/user_guides/7 Please let us know if you have any further questions.  …

Zones
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Netro Inc
更新时间 2021-04-23 05:22:09
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Weather data
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Netro Inc
更新时间 2021-04-22 02:14:24
Dear customer, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain(>0.2inch which is 5.08mm). The ra…

How is soil moisture in app calculated?
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Netro Inc
更新时间 2021-04-22 02:03:42
Hi Mitch, Currently the soil moisture is 100%. I think previously Netro has not updated the soil moisture level because the sever side gets and updates weather information …

Netro has power, but suppendly stoped working.
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Netro Inc
更新时间 2021-04-21 05:16:15
Hi Jason, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks …