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Netro Inc


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Whisperer sensor winter storage
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Netro Inc
更新时间 2019-10-16 05:20:41
Hi Brain, Generally you can leave the sensor outside in the winter. However, if the temperature goes below 0°F(-18°C ), you should consider taking the sensor inside. Pl…

Weird watering plan
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Netro Inc
更新时间 2019-10-14 07:10:43
Hi Manuel, Netro currently doesn't support the feature to treated multiple zones as the same physical area and water them exactly the same, which we may support later.  As …

Installation Direct to pump
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Netro Inc
更新时间 2019-10-08 04:47:17
1. When any of the zone is watering, the slot M will power on the pump. When none of the zones is watering, the pump will be turned off. This is automatic.   2. If…

Sprinkler Not watering, app shows watering and counting time, controller light remains off

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Netro Inc
更新时间 2019-10-01 14:07:23

Dear customer,


Please contact our support team at support@netrohome.com on this issue.


Thanks,

Netro Inc

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Netro Inc
更新时间 2019-10-01 14:05:16
Can you try to enable location service for the Netro app?

Cold winter season and whisperer ?
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Netro Inc
更新时间 2019-09-28 02:19:38
Hi Yves, Generally you can leave the sensor outside in the winter. However, if the temperature goes below 0°F(-18°C ), you should consider taking the sensor inside. Ple…

Whisperer seems wrong
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Netro Inc
更新时间 2019-09-23 02:24:30
Hi Tim, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look to this issue.  …

Whisperer not working as expected
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Netro Inc
更新时间 2019-09-10 05:55:26
Hi Tony， We can send us a newer version of the sensor which could solve the issue. Please email your address to support@netrohome.com if it sounds like a good solution.…

Drain
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Netro Inc
更新时间 2019-08-19 06:26:02
No, Netro will not water your yard during winter. However, winterization requires shutting off the main valve and blowing out the water, which is beyond the capability of Netro …

Unexpected smart schedule
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Netro Inc
更新时间 2019-08-13 06:06:17
Dear Tony,  Netro's smart schedules are dynamic. All smart schedules in the future could be adjusted if new events happen, for example, weather forecast data updates, n…

Update application

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Netro Inc
更新时间 2019-08-12 08:33:01

Hi Anyhony,


Netro app will update automatically.


Thanks,

Netro Support

sprite losing connection
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Netro Inc
更新时间 2019-08-04 22:14:33
Hi Robert, If the controller lost connection, in most cases you do not need to reset the router. Simply reboot the controller (unplug power and replug in) and it will r…

Low pressure in zones
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Netro Inc
更新时间 2019-08-01 00:58:11
Hi Hussein, Can you use a "working" zone to control the low pressure station. If the problem remains I would suggest checking the valve. Another way to troublesh…

Where's our promised update?

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Netro Inc
更新时间 2019-08-01 00:32:55
Hi Kirk, Version 2.3.0 has been submitted to App Store and Google Play Store for review. They should be released in a couple of days introducing many new features inclu…

Controller consistently goes offline
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Netro Inc
更新时间 2019-07-14 04:49:32
Dear Kyle, Was there a power outage before the disconnection? There is a known bug in the current firmware that after a power outage, if the router boots up too slowly,…

Hunter valve PG101 opens but never closes
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Netro Inc
更新时间 2019-07-04 21:53:59
Hi Saurik, Yes we are pretty sure the DC adapter is the reason because this happens to many our users. If you have difficulties in finding an AC adapter please w…

Forecast provider for Italy

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Netro Inc
更新时间 2019-07-04 13:51:55
We have not supported METEO.it and The Weather Channel yet. But we are going to support weather underground PWS https://www.wunderground.com/, which should be similar with The…

Zones Scheduled; Did Not Run
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Netro Inc
更新时间 2019-06-21 09:49:37
Dear customer, Does this happen often? If yes, there might be some issues with communicating the schedules to your Sprite unit. Please write to support@netrohome.com an…

GPS position
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Netro Inc
更新时间 2019-06-21 09:46:18
Dear customer, Please write to support@netrohome.com with the following information: Country, City, State/Province, Postal code If you have the GPS inform…

Difficulty connecting to Google WiFi
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Netro Inc
更新时间 2019-06-21 08:38:44
Dear customer, Sprite works with Google WiFi. Please check the SSID and password and see if they contain special symbols. You might also want to try a guest network. …