Hi Rick,

When the Pixie is in sleep mode, the watering state will remain "pending" until the next sync time. The watering will also begin at the next sync time. When you start the manual watering from the app, there should a message showing the waiting time.

Thanks,

Netro Inc

Dear Andrea,

I have forwarded this issue to our R&D and we are investigating this issue and come back to you later.

Thanks,

Netro Support

Dear Joan,

Hi Weston,

Could you please let us know on which page did you see the attached screenshot of soi moisture level? We will have our technician look to this issue. 

Thanks
Regards, 
Netro Support

Dear Massimo,

In the latest version of the app, we uses both the top soil and deep soil moisture to estimate so Netro will not show subsoil humidity as showing both level would be a little messy.

Thanks,

Netro Support

Dear customer,

Currently it is not supported. As a workaround, you can create a zone as a fake zone and do not connect it to valve, then enable this fake zone to start watering.

Thanks,

Netro Support

Hi Kevin,

This notification is for your stand alone sensor to water that area. You have a stand alone sensor and named as sensor. Since stand alone sensor is not associated with Sprite, we have notification to alert user water that area monitored by stand alone sensor.

Dear Alnavasa,

If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain(>0.2inch).

Thanks,

Netro Support

Dear Alnavasa,

Sorry we did not recognize it before and I will forward it our R&D and we will discuss about starting the week on Monday.

Thanks,

Netro Support

Hi Alfonso,

Thanks for your suggestion and I will forward it to our R&D.

Thanks,

Netro Support

Hi Patrick,

The red light means the battery level of sensor was low. Please place sensor under sunlight for a couple of days to charge. If sensor blinks a few second white light followed by a red light and immediate shut down, then the sensor is charged but it failed to connect to your home WiFi. Please press the button 6 times quickly( turn it on and off  3 times ) and the light will start to blink slowly. Please take a look at this video:

https://www.youtube.com/watch?v=Vl-VlTkcaJE

If you are able to make the light blink slowly, you are ready to reconnect it to your home WiFi. Please go to the Netro app -> settings-> sensors -> select the sensor -> Change WiFi network/password to reconnect it.

Thanks,

Netro Support

Dear Matty,

We just checked your account and we found you did not turn the smart zone off for all of the zones, for example, "West Driveway", "Flowerbeds". You will have to turn off the smart zone feature for each zone to make sure smart watering do not occur.

Thanks,

Netro Support

Hi Andrea,

Currently Netro allows one sensor to monitor up to 3 zones and the user needs to make sure the zones have similar environmental conditions. The max zones per sensor is three.

Thanks,

Netro Support

Hi Mirko,

Currently Alexa cannot recognize renamed zones. You can talk to Netro like:

Ask Netro Home to water all zones for 5 minutes

Ask Netro Home to water zone 1 for 5 minutes

Ask Netro Home to stop watering

Netro Support

Dear customer,

Please go to Settings->Programs, select your program, tap "Duration" to change the value of the watering duration.

Please let us knoow if it helps.

Thanks,

Netro Support

Dear Richard,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look to this issue. 

Thanks

Regards, 

Netro Support

Dear Ben,

Dear Alessio ,

Netro automatically creates dynamic watering schedules according to local weather, so if you turn on the smart zone feature for your zone, the smart watering is adjusted automatically.

If you want to make sure two zones are watered on the same day, we suggest you create user programs and set  Smart watering: Level basic. (Go to Settings->Zones->Smart Zone)

In this level, no smart schedule will be generated. You will need to add programs manually (go to Settings->Programs to add programs) and Netro will skip programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations.

Thanks,

Netro Support

Dear customer,

Dear customer,

If you disble smart zone feature, there will not be smart watering. Could please send us your screenshot to support@netrohome.com and we will look into this issue.

Thanks,

Netro Support