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Netro Inc


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Automatic switch to 12 hour reporting for sensors
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Netro Inc
更新时间 2020-12-11 03:11:44
Hi Julian, Thanks for your feedback and I will forward it to our R&D. Please feel free to contact us support@netrohome.com if you have any further questions. Tha…

Moisture uncorrect
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Netro Inc
更新时间 2020-12-09 06:15:46
Hi Andrea,  We checked the data and now the moisture is 69% and yesterday it showd 79.8%. The sensor measures the moisture level around it, typically the top soil moist…

Battery dead
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Netro Inc
更新时间 2020-12-08 01:56:58
Hi Arthur, I think what happened was that because it is winter time, the sensor is unable to maintain the battery level as the sunlight is weaker than summer time. D…

How to make Netro sensor repair

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Netro Inc
更新时间 2020-12-07 07:24:34
Dear Bowie, Please press the button to turn on the sensor and check the LED light. 1. If the LED light flashes in red and then turns off quickly, the battery need…

Master valve timing
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Netro Inc
更新时间 2020-12-05 02:35:33
Hi Joeac, Thanks for your feedback and I will forward your suggestion to our R&D. Please let us know if you have any further questions through support@netrohome.com. …

Sprinker offline (again) but watered without wanting (again)
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Netro Inc
更新时间 2020-11-26 01:20:34
Hi Haris, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look to this issue.  Regards,  Net…

Whisperer Battery

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Netro Inc
更新时间 2020-11-24 02:38:06
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look to this issue. …

Sensor and zone of control
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Netro Inc
更新时间 2020-11-23 02:54:04
Hi Andrea,

Currently one sensor can only monitor up to 3 zones. I will forward your request to our R&D.

Thanks,
Netro Support

Meaningful integration to any home automation platform
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Netro Inc
更新时间 2020-11-18 06:38:23

Hi Jens，


Thanks for your feedback and I will forward it to our R&D.


Thanks,

Netro Support

App stuck on Idle
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Netro Inc
更新时间 2020-11-18 06:37:38
Hii Pam, When your device is in "idle" mode, watering will not be executed. If you want to start watering, please go to Settings->Controller->Enabled. Please let us know if…

Editing “Programmed” schedules
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Netro Inc
更新时间 2020-11-17 07:59:13
Hi Stan, After editing the program name,  please press "done" or "return" on the input of your phone and see if it works. Thanks, Netro Support …

Offline buy watered
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Netro Inc
更新时间 2020-11-10 00:50:49
Dear Haris, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look to this issue.  Thanks …

Manual winter program not working
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Netro Inc
更新时间 2020-11-04 07:23:42
Hi Curt, Your smart zone level is advanced. This is the default setting of Netro watering controller's smart watering. In this level, your zones will be watered automat…

Sprite - Manual Access for Technician
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Netro Inc
更新时间 2020-11-04 00:57:07
Dear customer, You can use our shared user function by adding manager of your each device which might be helpful. Please see this article about how to use the shared us…

Didn’t water. Exclamation point inside of triangle
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Netro Inc
更新时间 2020-11-04 00:49:22
When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly execut…

Add zones manually in queue
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Netro Inc
更新时间 2020-11-04 00:45:01

Hi Haris,


We have sent instructions with screenshots to your email. Please let us know if it works.


Thanks,

Netro Support

How do I turn off for Winter?
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Netro Inc
更新时间 2020-10-31 00:47:08
Hi Paul, You can put Sprite in "paused" mode to shut your unit off for the winter. To put Sprite in "paused" mode, you can go to Settings->Controller->Enabled. Please…

New user
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Netro Inc
更新时间 2020-10-29 02:25:24
Hi Haris, To rearrange the zones in a watering cycle, you can create programs in Settings->Programs.  You can create a program, and add zones one after one to change th…

Whisperer sensor in Romania, Europe
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Netro Inc
更新时间 2020-10-26 05:39:15
Hi Stefan, Thanks for contacting us and we are glad to hear you like our products!. You can buy Whisperer sensor on our own website and we ship to Romania  https://www.netr…

Email address length
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Netro Inc
更新时间 2020-10-26 05:35:43

Hi Alberto ,


I haved forwarded this issue to our R&D. Currently you can login your account with your Netro user name.


Thanks,
Netro Support