Dear Michael,

Please reset yout sensor an here is procedures for reset sensor to HOST Mode:

You will need to press the button 5-6 times to reset the sensor: 1. Press the power button once to turn on the sensor. If the sensor is already on, turn it off first by pressing the power button once. 2. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from white 3. Press the button to turn on the sensor. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from yellow 4. Press the button again to turn on the sensor. The LED should start to blink in white color. Here is a demo video: https://youtu.be/Vl-VlTkcaJE


For more information, please refer to FAQ https://www.netrohome.com/shop/help_center?category=faq&serial=WHISPERER

Thanks
Regards, 
Netro Support

HI Troy,

Could you please send us email to support@netrohome.com with your Netro account registered email? We can change it for you.

Thanks,

Netro Support

Dear customer,

Please tap on the "5:00" text and there will be a window pop up for changing that value. Please let us know if it works.

Thanks,

Netro Support

Hi Aki,

Netro has self learning soil type model in Settings->Sensors->Self learning.

Thanks,

Netro Support

Dear customer,

Netro can manage multiple devices in one user's account and multiple Pixie timers can be controlled through the app as different zones and it does not require a controller. If you want to manually run the timers sequentially, you will have to switch between the pixie timers from the home page of the app to start watering. You can also create schedules for each timer to run them one after the other automatically. Please let us know if you have any further questions.

Thanks,

Netro Support

Hi Tony,

Could you please send us email to support@netrohome.com with your Netro account registered email and the screenshot?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Hi Carles,

We have deleted the "Sensor de planta" for you from our server side.

Thanks,

Netro Support

Dear customer,

We have updated the address, refresh weather data and re-calculate schedules for you device.

Thanks,

Netro Support

Dear customer,

Pixie is connected to the cloud service through WiFi. Because distanced WiFi connection consumes much power, Pixie will go to sleep mode to save power after 5 minutes when it is manually powered on.

If you have to water instantly, you can go to Settings -> Timer-> "Keep Online" and enable the feature. Note the timer may start to keep online the next day and battery consumption will be faster when the timer is in this mode. In the regular mode the timer is sleeping you will need to wait a bit. In the "Keep Online" mode yes you can start it instantly. Here is an article about this: https://www.netrohome.com/shop/user_guides/2

Thanks,

Netro Support

Hi Fabio,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Please let us know if it works. If it still fails, please send us email to support@netrohome.com with your Netro account registered email.

Thanks,

Netro Support

Hi Tony,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Hi Imran,

Thanks for contacting us. We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. In the next app release there will be a public on/off control for this feature.

Thanks,

Netro Support

Hi Scott,

We have deleted the device named Plant Sensor for your from our server side.

Thanks,

Netro Support

Hi Shai,

Our technician will help you solve this issue and we will get back to you to later.

Thanks,

Netro Support

Hi Des,

We can help you set the current moisture level for your zone from the server side and could you please send us email to support@netrohome.com with your Netro account registered email? 

Thanks,

Netro Support

Hi Phatd,

Sorry currently Netro Pixie timer only has one zone and adding multiple sensors to a Pixie is not available. 

Thanks,

Netro Support

Hi Abel,

You can select the new plant mode (settings->zones->select a zone->smart zone) for your zone. The "new plant" method tries to keep the moisture level very high (above 85%).  The watering frequency is about every 1.5 day. We suggest watering in the early morning, since that gives the plants time to dry off before nightfall. It's cooler and winds tend to be calmer so water can soak into the soil and be absorbed by the grass roots before it can evaporate.

Please let us know if you have any further questions.

Thanks,

Netro Support

Dear customer,

Pixie water control valve one way only and it cannot shut off from either side. 

Thanks,

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Regards, 

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Regards, 

Netro Support