Hello

I was going to cut the grass today, went outside and....saw that already watered 2 zones... Then i went into the app, nothing was recorded... 

Should we expect an update of the interface?

I am really thinking of returning the item back right now..

Haris

Product: Sprite

I am using a master valve upstream of my branch line solenoids. It seems that the master and downstream solenoids shut off simultaneously, or, perhaps, the downstream solenoid shuts off first. This means that when the system is off there is high pressure between the master valve and the solenoids.

This isn't ideal for the case where the user has high water pressure, and (in Australia) when using 19mm poly pipe it can result in slow dripping leaks until the pressure releases. This pressure isn't present when the downstream solenoids are operating. 

Additionally, I notice a hammering sound when the system starts up. I wonder if this is from two valves opening almost simultaneously?

Can I ask/suggest, if a better method of solenoid timing is:

For start of run: downstream solenoid 'on', wait 1 second, master valve 'on'

For change of zones: downstream solenoid of current zone 'off', wait 1 second, downstream solenoid of new zone 'on'

For end of run: master valve 'off', wait 1 second, downstream solenoid 'off'

Would that seem practical? I'm thinking of how to reduce stress on the components in the system.

It's a great product, by the way!

Joe

My sensor doesn’t blink white led. When I presses the power button, it shows solid white for a while and then green color and red and goes off. The instructions make me confused. I tried to press the power button for 6 times. What does restart 3 times means? My sensor never goes to blinking white color.

Hi. My sensor doesn't seem to charge battery it's been at 0% all day. Can you look into it? Sensor name BY Right

Dear Support after 5 rainy days (atout 40 mm) sensor shows for moisture 60% . Its an uncorrect value. Please could you suggest me any resolution methods? Thanks 

Hi I have 6 senors that have all worked perfectly for 3 months unattended. A month ago I noticed 1of them only had 5% charge so I switched it to 12 hour reporting and it is now on 38%. Today another sensor has gone to 0% charge and stopped reporting. It would be great if you could be set it automatically switch at say 30% charge. It will be 3 months before I am back to the house so I hope the sensor can recover. Thanks for a fantastic product.

One of my sensors is reporting strange temperature numbers. Any ideas on how to fix this. I tried a reboot and a reset (remove and add again).

Hello!  Purchased a Pixie from Amazon.  Easily set up the device, charged the battery, connected to the outdoor faucet, but the valve won't open.  I tried both through the app and using the 2-push manual button.  Both changed the light to blue, but no water came out.  A click could be heard though.

The tap was most certainly on.  Is there a solve for this or did I just get a bad lot?

Thanks,

Alec

It would be helpful to see the moisture and light charts for the full year and not just for weeks or months

Thanks!

Hi My netro has been offline for more than 1 day can you estimate when it will be back online? Julian

What is a good moisture and light range for growing herbs in South Florida

Hi,

I have two Whisperers connected to my system and neither are lighting up at night - they are set to report every hour and batteries of both are currently around the 66% mark.  Can you please advise?

Thanks,

Darren

Where is the MAC address found?

Hi team.

I would like to know what is the maximun wire longitude that support by zone the Netro Driver using 24 VAC power supply.

Thank´s.

Currently I have 8 zones and the Master valve is on for all 8 zones. Does the Sprite app automatically open the master valve as it goes through each zone or do I have setup something first? 

Please advise

Thank you

I’m having problems with the runs zone one don’t go on and the other ones go on twice a day I’m trying to reset but I don’t know how thank you

Is it possible to change the date format?  seems to be in US format no matter what i put in the preferences. i.e i would like 21st December to be 21/12/2021

How does the algorithm work?   Specifically how far into the future do it look at the weather forecast?   Is this limited to just the next day or can this be adjusted to look beyond tomorrow.    Using the smart system, my sprinklers came on this morning, even though the forecast calls for a 70% chance of 1 inch of rain in 2 days.    If I were controlling the system, I would not have watered, given the price we pay for water.

Can I turn Netro off on the app ?

hello,

I installed my nero sprite-12 2 months ago. Today , finally, I connected my 6 valves and the C cable to the Nero. Then, I tried to watering the first one (doing play bottom) but the valve does not work. I put 24v int he valve directl and it started watering. Then, I check with a multimeter the output for the valve in the nero controller and It was 0v.

Then, I delet the controller in the app and tried to reset the Nero sprit but I doesnt do anything. I hold the rst button during 8 or more second  several times but the led stills keep lighting and no wifi radiated to connect. 

¿How Can I solve this issue?   

APP version 2.5.3