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Looking for Beta testers

Netro Inc
Updated at 2021-06-11 06:11:28 UTC 

Dear all Netro customers,


The long waited new version (3.0.0) of the Netro app is on the horizon. The major improvements of this version are


1. faster in loading data 


2. new manual run interface


3. new home view design


4. more languages supported


We sincerely invite you to join the Beta testing program. Please email to support@netrohome.com or leave a message below if you would like to try the new app. Any feedback would be greatly appreciated !


Thanks,

Netro App Team




View: 19960   Comment: 60

time irrigation stats proposal in new App

Jose Lao
Updated at 2021-06-10 05:30:31 UTC 
I would find interesting to include in the new App version the statistics of the total time (minutes) of irrigation by day, month, zone, etc, for me it’s a more comparable data than the irrigation in cbm, I dont know exactly how it is calculated because you dont know the flow capacity of my system.
View: 1414   Answer: 1

Network Error With Code: 3404

Ian Meyer
Updated at 2021-06-08 16:16:25 UTC 
When I try to change settings on my whisperers it gives me this error code. Both my phone and the whisperer are in range of the wifi. Also, I can change it from someone else’s phone but mine continually gives this error. What’s the issue? I’m on iOS, the phone that worked was an android
View: 1468   Answer: 1

Pause a location\device

Jon Storch
Updated at 2021-06-06 23:08:20 UTC 

Hello.  I have a Sprite-6 device. A head in one of my zones broke over the winter and we have had a rainy spring so I want to run my system manually until I can get everything repaired and ready for summer.  How do I Pause (take off line?) a location\device and then run each zone on demand?


Thank you,

-Jon Storch



View: 1462   Answer: 1

Manual Watering

Kevin Westling
Updated at 2021-06-04 00:42:16 UTC 
From the home screen, I use the manual watering option. Each one of my four zones won't go higher than 30 minutes each. I can go to the wheel adjustment, but it won't go higher for some reason and I'd like it to go to 60 minutes. 
View: 1442   Answer: 1

solid red light - spark controller

sal.jamil@me.com
Updated at 2021-06-02 12:11:24 UTC 
my controller stopped working after I lost water for couple of days. I unplugged it for 15 minutes but the sold red light is not clearing and the controller is not working. Any idea on how to fix this? Thanks
View: 1481   Answer: 1

60 minute limit

C S
Updated at 2021-06-01 21:33:39 UTC 
I would really like to see the app be able to water longer than 60 minute increments. I know there is a way around it to create multiple programs that run consecutively but I Would love to be able to turn on a zone from the app when it’s not scheduled and water for 8 plus hours (drip on big trees). I Have been a Netro user for years and love everything about it except this one part.
View: 1376   Answer: 1

Custom weather sources possible?

Yuriy Andamasov
Updated at 2021-05-31 19:44:41 UTC 

Hi

Using Netro device near Madrid, Spain

Weather forecasts not that precise.

Any suggestions how to add other sources for weather forecast are welcome.


Thanks in advance. 

View: 1429   Answer: 1

Set a kind of alarm to know when the controler is working

Pedro Abad
Updated at 2021-05-30 08:33:28 UTC 
Hello friends, I would like to know if I can set some type of alarm so that the controller alerts me to my mobile when something sector is being watered, I mnean a kind of light, message, or sound to know that it is being watered ...
Is it possible to configure this?
Thank you all!
 
View: 1468   Answer: 2

How do I access my sprinkler controller with a web browser?

Douglas Peale
Updated at 2021-05-27 22:32:59 UTC 

I just bought a Netro Sprite based on the description and reviews on Amazon: https://www.amazon.com/gp/product/B06XCRZWMN/ref=ppx_yo_dt_b_asin_title_o02_s01?ie=UTF8&psc=1

One of the main selling points for me was one of the bullet points in the description:

"Lifetime Cloud Service - Connects to WiFi(2.4G), monitors and controls your sprinkler system anywhere from iOS(8.3+), Android(5.0+) devices and Web browsers"

I tried looking up its IP address on my router, but that fails to connect. How does one access this controller using a "web browser"?

This feature is very important to me.

View: 1478   Answer: 1

Buggy system or bad communication

banaszar
Updated at 2021-05-25 17:23:58 UTC 

I am using a netro spark for a 12 zone setup. Outside of the rough UI app experience, I am continuously seeing odd behavior in my physical irrigation system. I recently had new hydroseed installed and have the netro controller setup to run at 4 different times during the day. Typically 75% of the time things work as expected, then the other 25% of the time, my app displays "loading" for a full minute before the zone is turned on and other times the zone will turn on, then immediately turn off, or only run for less then half of the scheduled time. 

This is becoming quite frustrating as I cant trust this system for what its intended to do.

Outside of this issue, I have already been able to replicate two different scenarios that I would consider to be bugs. 

Really hoping someone can assist with this because I'm tempted to switch controllers for a more confident system.


Let me add, I just turned a single zone on manually at the controller with the same results. Set controller to run a zone for 4 minutes, zone turned on, then turned off after 1minute.


Wifi at my controller is 10.2 Mbps download and 13.1Mbps upload which is more then sufficient for MQTT as well as on a channel that has very minimal collision.



View: 1438   Answer: 2

2 controllers with one water supply

Brad Grizzly
Updated at 2021-05-23 03:42:20 UTC 
I have 2 12 zone sprites installed and bothe are working correctly.   Is there a way to combine them some how to keep from having two zones (1 per controller ) from coming on at the same time? 

Also just planted two acres of sod and wondering if there is a preset schedule or any advice there?
View: 1349   Answer: 1

bad wireless?

amagalla
Updated at 2021-05-19 16:50:44 UTC 
Hello,

I'm including a screen shot of the Netro app controlling a Sprite 12 in my home. The Sprite has very good wi-fi access. I understand from a support comment what the icons mean:

 The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes: 

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users) 

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication. 


This is happening a lot (I'm getting more warnings than checkmarks) and I believe it's adding to the water usage. If this is a wireless connection issue (which I SERIOUSLY doubt) wouldn't the Sprite store the result and upload it the next time it has a cloud connection?  It seems that every time I get the schedule warning, the Smart Zone systems adds additional watering times to the schedule. There is nothing I can do to increase the wi-fi access at this location as it's already very close to the access point. Please let me know what can be done.

Tony


View: 1407   Answer: 1

"MQTT(port 1883) is blocked by the router"

amagalla
Updated at 2021-05-19 16:45:52 UTC 

Looking at the about screen on the app (on my phone), I click on the "Check Server Status" and I get the following message:

"MQTT(port 1883) is blocked by the router"


This device is on a separate IoT network that has full, unrestricted outbound access to the Internet. What could be causing this? 


Edit:

The app on my tablet shows:

Server Status:    OK

Response time:  0.3 s


Is something being blocked on my phone? 

View: 1935   Answer: 2

Whisperer connexion

Jean Paul Lasserre
Updated at 2021-05-19 14:52:55 UTC 

Just received your goods. Had no problem connecting the Spark unit but cannot connect the whisperer.

When reaching the Wifi template it is stuck to the Netro_PLS_xxx and cannot move to MyhomeWifi.

Of course have no access to Netro..... and in any case do not have the password.

The installation manual says it will connect to the router. Unhappily looking to the router I see clearly the Spark but nothing else

View: 1604   Answer: 2

Turning off wayer

Bruce Rodtnick
Updated at 2021-05-16 21:29:12 UTC 
I just installed the unit, set up the program properly? And try it out all the zones. All I wanted to do was test them to make sure they were working. But how do I turn off the water if I just want to test it for a minute?
View: 1567   Answer: 2

Seed watering

Adrian Azzopardi
Updated at 2021-05-16 10:18:05 UTC 
Is there preset option fir watering schedule for when grass seeding ? 
View: 1508   Answer: 1

Update Firmware

Tognaz
Updated at 2021-05-10 12:35:23 UTC 
Hello everyone,

Checking with the Netro app, I see that my Sprite has firmware version 2.2.0, while I think I read in the forum that there is version 2.5.3.
How can I force the update?

Thanks
View: 1637   Answer: 1

Latest software update

Sheryl New
Updated at 2021-05-02 21:59:11 UTC 
Is 2.5.3 the latest Netro Sprite software version?
View: 1914   Answer: 3

Internet connection

Sheryl New
Updated at 2021-05-02 21:57:36 UTC 

My Netro Sprite constantly drops offline. Help, please.


View: 1427   Answer: 2