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1 out of 9 zones only work manually

Gyade B.
Updated at 2025-07-03 23:32:35 UTC 

Hello,

Zone 4 out of my nine zones will only run when I manually  turn the  controller valve  in the box in the ground, and not from my metro sprite app. I tried removing and inserting the zone 4 wire in the Netro slot , but still no luck . All the other zones will run from the app except zone 4. Please help.

View: 24   Answer: 1

Netro Sprite

Cassio
Updated at 2025-06-26 08:43:13 UTC 

Good morning,


I have my netro sprite with green light showing connected.

Nonetheless, when executing the programs it shows "connection problems". When I try to run the programs manually, it keeps "connecting..." but does not open the valves so that it waters.


I have removed and reset the connection with the network, it becomes green again, but it still not work.

I have also reviewed the electrical connections on the valves, and they are ok.

I have also tested opening the valves manually, they open and water normally.


the only problem is when executing electronically... it keeps "connecting...." and does nothing.


Thanks for your support!

View: 183   Answer: 2

Font size/ dark mode

Kirk Davis
Updated at 2025-06-28 04:53:19 UTC 
Dark mode and font size (especially a problem with charts) are two things that were going to be addressed a few years ago. Could I please get a current status on when dark mode will be available and when font size, or at least the ability to zoom the app screen will be available? Turning on the Apple magnifier, or having to take a screenshot and then zoom that so that you can read data is very inconvenient. 
View: 133   Answer: 1

Multiple controllers — 1 app?

Jordan B
Updated at 2025-06-28 07:48:22 UTC 
We have 3 controllers for over 24 zones. 

The challenge we’re having is that smart watering isn’t aware of what each controller is doing, so each controller winds up scheduling zones which all run at the same time. 

This is a problem due to the zones being starved for water pressure. 

Is there any way for the app to se all 3 of our controllers as 1 unified home/water supply?
View: 130   Answer: 1

Unified controllers

Gianluca Spada
Updated at 2025-06-29 20:59:51 UTC 
It would be great if for someone like me there would be an option that unifies multiple controllers into just one home so that scheduling would be much easier and avoids multiple zones of different controllers run at the same time. When programming controllers in fact, I have to keep switching programming in various controllers to see if that time is not taken by another zone of another controller. Otherwise water pressure would be a problem if two or more zone are running at the same time in different controllers. 

I hope the message is clear and I hope it will be implemented in a future release as I don’t think it would be that difficult to create. 

Thank you!
View: 113   Answer: 1

Wifi error

nvenezia
Updated at 2025-07-02 14:51:10 UTC 

Hello,

I get this error only on a couple of zones.  See the attached photo. As you can see the zone "misc" shows error.  Any ideas 

View: 47   Answer: 1

Valve not opening

paolo cellini
Updated at 2025-07-01 05:11:54 UTC 

I have a Netto controller 12 

It starts the water pump but not opening any valve 

View: 85   Answer: 1

Zone photo

Russ McEvoy
Updated at 2024-12-28 11:29:31 UTC 

Hi,

I've just installed a Spark 16 and I'm playing with the settings. I tried out a zone photo that hasn't really worked but can't seem to find a way to delete it.

Can someone help please?

View: 2081   Answer: 1

WISPERER 2 SENSOR DOES NOT MEASSURE HUMIDITY WELL

John BAIMAY
Updated at 2024-12-26 11:35:25 UTC 

One of the sensors started giving humidities form 80 yo 30% from one hour to another. I changed the position of the sensor and restarted various times. Now the sensor measures 0% humidity. 

Now after 4 days the sensor is dead. Tried charging and still doesn't start or show any life.

Any ideas to solve this problem?

Regards. 

View: 2105   Answer: 1

Random Start

Mario Hardy
Updated at 2024-12-23 12:56:07 UTC 
I don’t know what’s going on my Netro spark randomly started on its own at night. 5 or 6 times a night for 1 min up to 10 min. Yesterday it ranned for nearly 90 minutes. How can I prevent this?  
View: 2074   Answer: 1

Reset, but still not connecting

lorenzo s
Updated at 2024-12-19 23:36:08 UTC 

Please help. I'll provide a reward for getting my N-12 to work.


lss

View: 2805   Answer: 1

Sprite went offline

dkoford@gmail.com
Updated at 2024-12-18 02:30:29 UTC 
System went offline at 2 in the morning and I can’t get any response. Checked the outlet and it’s working. Tried to reset. Unplugged and plugged back in. Help!
View: 2217   Answer: 1

Changing ownership

Andrew Hopkins
Updated at 2024-12-16 01:39:48 UTC 

Hi, I am just about to sell our house and with it the Netro Retic system. How do I change the owner email? I’ve tried it in the app but it keeps failing 🙁 

Thanks,

Andrew

View: 2315   Answer: 1

Changing ownership

Andrew Hopkins
Updated at 2024-12-16 01:38:57 UTC 

Hi, I am just about to sell our house and with it the Netro Retic system. How do I change the owner email? I’ve tried it in the app but it keeps failing 🙁 

Thanks,

Andrew

View: 2160   Answer: 1

Sprite / Spark and Flume

Bruce P
Updated at 2024-12-12 22:28:13 UTC 

I have a Flume on my master water meter.

Is anyone familiar with any integration between Sprite/Spark and Flume?


Thinking of scenarios like:

If Flume water is already in use heavily (can be defined) then delay watering

Logic between Flume and either Metro to help with faulty valve / leak detection based on water (augmenting Spark's*)

If Flume detects water is shut off, don't run any Netro programs


* I read in Wency's reply at (https://netrohome.com/en/forum/posts/3479/show_question) that 

"The faulty valve detection relies on monitoring the voltage and current of the water valve's operational state. As for measuring the volume of water consumed, it's a consideration for future developments."

.

View: 2129   Answer: 1

Netro Spark valve testing

Peter Strohmayer
Updated at 2024-11-14 13:49:20 UTC 
How does the Spark test the valves?


I want to connect a 24V input sensor on the spark outlet channels to switch 2 knx connect valves in different location. Cabling to those valves is to long for 24V. 
The valve testing always says that there is not current and switch it off --> Do i need a resistor on the outlet to simulate a valve? If yes, which value should the resistor have?


Thanks,

Peter

View: 2258   Answer: 1

Konrad

berlin
Updated at 2024-11-10 09:36:28 UTC 

Hello,

I had to change my google password and now I lost all my datas from my last installation in my Netro system.

What can I do to find it again. Must I install everything new?

Who can help me?


Thank's

Konrad

View: 2278   Answer: 1

Zone won't shut off.

shoo.shoo
Updated at 2024-11-10 05:55:43 UTC 

Hi,


I have 4 zones and a master valve. When I run any of the zones, they won't shut off when the timer runs out. If I switch the AC power off, then the valve will shut. I have checked the valve and it has no issue with opening and closing except when the sprite is running it. I tested cables for continuity, and I have tried swapping cables with no change. My ac power pack is AC 24v.


This issue affects each of the valves but only when controlled via the sprite. The valves are fully operational otherwise.


Hoping for a fix, otherwise will return to Amazon under warranty and get another brand.

View: 2318   Answer: 1

Netro Whisperer gen2 4 zones

Luca Gennuso
Updated at 2025-03-25 22:22:40 UTC 
Hello, please take in consideration to extend the possibility to link the whisperer up to 4 zones at least. I have 4 zones enabled on my netro sprite and the smart zones enabled and linked with the whisperer only on 3 of them. How can I setup all the 4 zones to follow the same smart program? Now the 4th zone (not linked with the whisperer) can follow only a manual program or a smart zone which is different from the other 3. I would like to water the garden with all the zone at the same time.
Thank you 
View: 1514   Answer: 1

Solenoid does not switch off

Nath Moyes
Updated at 2024-11-15 00:49:20 UTC 

Hello


My system has 5 solenoids.  All worked fine until recently.  One will turn on and off manually.  


However in smart timer it turns in but not off.  


How can I confirm if a app set up issue or a hardware issue with solenoid itself.  


Nath

View: 2322   Answer: 1