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Wency Pan


Answers

Wishper sensor

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Wency Pan
Updated at 2022-07-26 01:05:10 UTC

Hi Angel,


It takes 3 weeks to complete the learning progress. 


Thanks,

Wency

Netro Support

App help to program to not water if it rained

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Wency Pan
Updated at 2022-07-25 08:17:20 UTC

Dear customer, 


If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain. You can customize the weather restrictions to adjust the rain threshold as currently the value is 0.4 inch which is high, you can adjust it to 0.2 inch. 


Netro gets weather forecast data from our weather provider, which could be not accurate enough, as weather forecasting is chanllenging. You can check the weather data on the home tab. If it is not correct, you can select other weather provider in settings->weather provider. You can also select the weather station ID with the Wunderground option. You can also adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. 


The rain delay is to forbidden watering in the next n days after rain, where n is set to be 5 by default. After you set the rain delay, Netro will update the watering schedules automatically, which can be checked on the schedule page. You can also find the constraint added. 


If you go to the "rain delay" again, Netro assumes you want to add another "rain delay" constraint, instead of showing the last rain delays. 


To cancel reain delay, you can go to your schedule tab. The date with gray dot beneath is the date with restriction/weather skip. You can select the date, and tap on the specific restriction, it will pop up option for you to cancel. 


Please note that rain delay is just one-time setting. It's mainly used when it's raining but the weather forecast data is incorrect, so you can tell Netro that I don't want watering in the next n days. If the weather data is correct, Netro will not water while raining. You should set in settings->preferences -> rain -> days to skip, if you want to set it for all rainy days. 


Thanks, 

Wency 

Netro Support



Repuesto

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Wency Pan
Updated at 2022-07-25 08:07:29 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email and your order number?

 

Thanks

Wency

Netro Support

Any way to turn on sprinkler zone manually in app?

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Wency Pan
Updated at 2022-07-25 08:06:52 UTC
Dear customer

I will forward your request to our R&D and we will  discuss about it.

Regards,
Wency
Netro Support

Zone won't shut off

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Wency Pan
Updated at 2022-07-20 05:47:08 UTC

Dear customer,


When that zone is watering and you cannot stop it with your Netro app, please unplug the power adapter of Netro controller, see if the zone is still watering.  If unplug the power adapter, the zone is still watering, this zone valve need to be checked. 

 

You can also switch this issue zone wire with other good zone wire. For example, assume the issue zone is zone 1, zone 2 is good zone. Switch zone 1 wire to zone 2, and zone 2 wire to zone 1. Test the two zones, see if the physical issue zone still faulty. 


Thanks,

Wency

Netro Support

Home Assistant integration

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Wency Pan
Updated at 2022-07-20 05:44:58 UTC

Hi Ken,


We will forward the request to support Home Assistant to our R&Ds.


Thanks,

Wency

Netro Support

New Braunfels Utilities stage 3 restrictions

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Wency Pan
Updated at 2022-07-20 02:16:56 UTC

Hi Elisha,


Thanks for reporting and we will update our regulation database accordingly.


Thanks,

Wency

Netro Support

Customized watering feature, specifications

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Wency Pan
Updated at 2022-07-18 08:44:44 UTC

Hi Kyle,


We have fixed this issue and please try again to see if it's normal.


Thanks,

Wency

Customized watering feature, specifications

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Wency Pan
Updated at 2022-07-18 07:56:36 UTC

Hi Kyle,


We will look into it and get back to you soon.


Thanks,

Wency

Netro Support

Controller LED Light

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Wency Pan
Updated at 2022-07-18 07:55:53 UTC

Hi Don,


It's possible that the LED ligt is broken, could you please send us email to support@netrohome.com with your Netro account registered email?

We can repair it for you.

 

Thanks,

Wency

Netro Support

Netro weather not setting schedule for watering

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Wency Pan
Updated at 2022-07-18 07:54:42 UTC

Hi Gary,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks

Wency

Netro Support

Device and app depends on Netro servers

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Wency Pan
Updated at 2022-07-18 07:52:55 UTC
Dear customer,

We were upgrading our server due to rapid increase of active devices connected to the Netro cloud server, at that time the cloud service was temporarily unavailable.

Sorry about the inconvenience.


Our cloud service is provided by Amazon and the service fee has been prepaid for 10 years, so this cloud service will not stop working.
We are doing well in growing the business and please do not worry about it.

Regards, 

Wency

Netro Support

Pixie water pressure

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Wency Pan
Updated at 2022-07-18 07:50:56 UTC

Hi Chris, 


Could you please send us a picture of the unit when it is connected with the hose to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue. 


Thanks 

Wency

Netro Support


Waters excessively

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Wency Pan
Updated at 2022-07-15 01:44:59 UTC

Hi Cindy,


Netro's algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you think the smart schedules water too much , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 


Thanks,

Wency

Netro Support


Plant sensor

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Wency Pan
Updated at 2022-07-15 01:44:02 UTC

Hi Miro,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks

Wency

Netro Support

More data

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Wency Pan
Updated at 2022-07-14 06:43:19 UTC

Hi Jim, 


You can view the estimated water consumption in the Discover page. However, it is the estimated water consumption which is not accurate. We will check the data from our server side and send you the past 90 days' data. Could you please send us email to support@netrohome.com and confirm if the zone area in the Netro app is correct? 

Netro's algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you think the smart schedules water too much , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 


Thanks, 

Wency 

Netro Support



Netro connection to IFTTT

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Wency Pan
Updated at 2022-07-14 06:34:30 UTC

Hi Sarah,


You can check the user guides for IFTTT in this link and find the sensor data trigger:

https://netrohome.com/en/shop/user_guides/6


Please let us know if it works and in which step you failed.


Thanks,

Wency

Netro Support



Day view

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Wency Pan
Updated at 2022-07-12 07:50:06 UTC

Hi Ethan,


I will forward you request to our R&D. We will discuss about it.


Thanks,

Wency

Netro Support

Power device heat

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Wency Pan
Updated at 2022-07-12 07:49:07 UTC

Hi David,


If you can hear the noise five meters away, it is not normal.


Thanks,

Wency


How to set run for more than 60 minutes

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Wency Pan
Updated at 2022-07-12 06:24:11 UTC

Hi Ethan,



Currently we do not support watering more than 60 minutes in manual run. As a workaround,  you can create multiple programs through Settings->Programs to increase the watering time.


Thanks,

Wency

Netro Support