Schedule issue

I have 3 zones. We have had system running for several weeks early in the morning. Yesterday I checked history & found all 3 zones had instead of a green checkmark icon, an orange wifi with red x icon (see photo below). I was able to try "run now", and only zone 1 worked. 


I ended up deleting ALL schedules & did a one time water on zones 2 & 3 & they worked. I made a new schedule for all 3 zones, and this morning i got the orange wifi icon on zone 1, & zones 2 & 3 ran just fine. 


Any ideas?   TIA!

Answer From Wency Pan

19
Wency Pan
 Updated at 2024-05-05 03:12:42 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

View: 1011    Like: 1

49
Wes Ball
2024-05-08 15:44:54 UTC  
Wency,

I’m having the same issues. Please let me know what I can do to fix it.
Wes Ball
wesball@sbcglobal.net
19
Wency Pan
 2024-05-09 01:34:54 UTC  
Dear Wes,


To better assist you, could you please send us email and detailed issue to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue.

Thanks
Wency,
Netro Support

27
Marco Cesari
 2024-07-29 06:10:11 UTC  
I have the same problem too until two days