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Wency Pan


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WATER SCHEDULING / WEATHER INFORMATION UPDATE
19
Wency Pan
Updated at 2024-05-27 08:26:39
Dear customer, 1. 4am is local time 4am, the time zone where the user device is located. 2. Netro recalculates schedules when the weather changes or when major configur…

WEB APP. MANUAL WATERING. PAGE REFRESH
19
Wency Pan
Updated at 2024-05-27 06:08:11
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Wenc…

Zone Won't Disable
19
Wency Pan
Updated at 2024-05-27 06:07:54
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Wenc…

No Answers

19
Wency Pan
Updated at 2024-05-27 06:07:33

Dear customer,


Thanks for your request and I will forward it to our R&D.


Thanks,

Netro Support

19
Wency Pan
Updated at 2024-05-27 06:06:26
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

2 separate systems
19
Wency Pan
Updated at 2024-05-24 02:04:54
Dear customer, The app can control two devices simultaneously. Could you please provide more details about what you mentioned by "I've tried but without success"? …

Weather Underground
19
Wency Pan
Updated at 2024-05-23 01:48:33
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We can update it for you from the server side. Thanks …

Whisper 2 problems
19
Wency Pan
Updated at 2024-05-21 07:33:31
Dear customer, Could you please do a test? Please find "live" on the sensor page of the APP to try the live mode and see if it helps. If you have any further concerns…

Compatibilità con Smartthings
19
Wency Pan
Updated at 2024-05-20 08:58:53
Dear customer, We currently don't support Smartthings, but I'll send your request to our research and development team for discussion. If you have any further concerns or ques…

Whisper doesn’t work only connected USB
19
Wency Pan
Updated at 2024-05-17 08:22:47
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

PREFERRED ARTICLES
19
Wency Pan
Updated at 2024-05-13 07:27:30
Dear customer, If you find certain articles or questions particularly interesting, you can click on the question to enter the details page and then click on the '👍' ic…

SMART WATERING MODES
19
Wency Pan
Updated at 2024-05-13 07:24:35
Dear customer, Currently, we don't have a detailed article explaining the different watering modes of smart watering. However, the information provided below may be helpfu…

Pixie Z1 Battery Drain
19
Wency Pan
Updated at 2024-05-13 07:20:45
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

One of my Netro device can’t open the valve.
19
Wency Pan
Updated at 2024-05-09 06:59:24
Dear customer, Your water valve may have a problem with a short circuit. There is a zone that is not normal and the current is too high. Can you please check the water …

19
Wency Pan
Updated at 2024-05-09 06:57:28

Dear customer,


Netro server side has updated, and after an hour, if the humidity rises, it will be correct.


Thanks,

Netro Support

Wafering even when raining
19
Wency Pan
Updated at 2024-05-09 06:55:08
Dear customer, Netro detected rain on May 7th, with a rainfall of slightly over 9mm. So Netro skipped the 8th and 9th. May I ask if the rainfall values are correct? …

Can’t get water to work
19
Wency Pan
Updated at 2024-05-08 01:40:08

Dear customer,


We have also received your email and will get back to you soon.


Thanks,

Wency

Netro Support

Schedule issue
19
Wency Pan
Updated at 2024-05-05 03:12:42
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

ElctroValve don't sart
19
Wency Pan
Updated at 2024-05-05 03:12:37
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Start external wifi switch
19
Wency Pan
Updated at 2024-05-05 03:12:31
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…