Hello.

I have a wishperer sensor in my garden and the measured values, in my opinion, are not correct in the following hours when the garden is watered. I have seen this same problem on other occasions. Is it possible to check it? Thank you very much.

The figure shows an example (the garden is watered at 6am):


Answer From Wency Pan

19
Wency Pan
 Updated at 2024-05-09 06:57:28 UTC

Dear customer,


Netro server side has updated, and after an hour, if the humidity rises, it will be correct.


Thanks,

Netro Support

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20
Antonio Cordon Rodriguez
 2024-05-12 06:51:20 UTC  
Is variations of 20% normal? Today, for example, it has gone from 80% humidity to 60% once the garden has been watered. It seems that it should be the opposite, watering implies increasing humidity and not reducing it. Please, could you explain it to me? thank you so much
19
Wency Pan
 2024-05-13 07:19:40 UTC  
Dear customer,

Please continue to monitor the data for another 1-2 days. If the data remains inconsistent, please send us email to support@netrohome.com with your Netro account. We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support