Dear customer,

Thanks for reporting and we will update it soon.

Thanks,

Wency

Netro Support

Hi Paolo,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Thanks,

Wency

Dear customer, 

If you have multiple types of plants in one zone, it's recommended to use the plant that needs most of water as the main species. For grass, we suggest setting 90% to Skip and 60% to Add. For trees, we suggest setting 65% to Skip and 50% to Add.

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

For grass, we suggest setting 90% to Skip and 60% to Add.

Thanks,

Wency

Netro Support

Hi David,

To cancel the restriction, please go to schedule->tab the specific date (date with gray dot beneath is your restriction date), then tap on the specific restriction, it will give you the option to cancel the restriction. 

Rain delay is to forbidden watering in the next following days after rain and it is one-time setting. If you want to save the settings, please go to settings->preferences -> rain -> days to skip.

Thanks,

Wency

Netro Support

Dear Francesco,

Please note shared users must have a Netro account. Please let the user register a Netro account first. Please see this article about how to use the , shared user. http://www.netrohome.com/forum/posts/147

If it still fails due to network error. Could you please send us the screenshot?

Regards,

Wency

Netro Support

Dear customer,

When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:
1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)
2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

Please do a manual run test, see if there is water come out when your manual run start to water. 

If the schedules afterwards are all correctly run, it could just be a temporary network issue. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

Thanks,

Netro Support

Hi Jason,

Could you please send us an email to support@netrohome.com with your Netro account registered email? We checked our email inbox and we did not received your email.

Your sensor has been shipped and you shall receive it this week.

Thanks,

Wency

Netro Support

Hi Tom,

Thanks for your request and I will forward it to our R&D.

Thanks,

Wency

Netro Support

Dear customer,

You do not need hub for the Pixie, Smart Hose Faucet Timer.  Netro Pixie timer can be used independently as a smart irrigation controller and does not require connection to a Netro controller.

Netro's newly release product Netro Pixie Z1 is paired with the Netro Hub.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Hi Phil,

Netro doe not have distributors in the UK. Currently, Netro sensor Whisperper is  available on our own website https://netrohome.com

We offer Free on orders over $150, otherwise $25* in the UK.

Thanks,

Wency

Netro Support

Dear customer,

if you want to run it 2 days, you can create two one-time run in Settings->Programs. 

You can go to Settings->Programs to delete the programs. If you want to cancel a future run, you can go to the Schedule page, select the day and skip the user programs.

If you do not want any watering for a period of time in the future, you can put the controller in standby mode by toggling the Enabled button on the home page. 

Thanks,

Wency

Netro Support

Dear customer,

Sorry Netro does not have 0 Minute settings. You can deselect the unwanted zones in the program settings.

Thanks,

Nereo Support

Dear customer,

Could you please manually turn on and off the valve (quickly press the button twice) for about 10 times?

Could you please send us an email to support@netrohome.com with your Netro account registered email?

We will look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will look into this issue. 

Thanks
Wency, 
Netro Support