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Wency Pan


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Manual run times need to be longer and editable while running
19
Wency Pan
Actualizado 2024-01-23 01:56:08
Dear customer,   We have adjusted the watering duration up to 2 hours. However, currently it is ready for beta testing. If you are interested in trying th…

Spark showing error 1 on all solenoids

19
Wency Pan
Actualizado 2024-02-05 02:50:21
Dear customer, Would you be able to power on the device and keep it online at your convenience? We'd like to take a closer look at the device's status. Thanks, …

Istruzioni

19
Wency Pan
Actualizado 2024-02-06 01:52:44
Dear customer, If you want to use and program with the app, You can go to Settings->Account->Language to choose Italian. Thanks, Wency Netro Support …

Whisperer 2 problems

19
Wency Pan
Actualizado 2024-04-18 01:35:56
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Manual operation - watering does not stop
48
Fabio F
Actualizado 2024-04-22 10:13:33
I've installed the water valves Rain Bird 900720 100-HV 24 V. 

Schedule issue
19
Wency Pan
Actualizado 2024-05-05 03:12:42
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

19
Wency Pan
Actualizado 2024-05-09 06:57:28

Dear customer,


Netro server side has updated, and after an hour, if the humidity rises, it will be correct.


Thanks,

Netro Support

One of my Netro device can’t open the valve.
19
Wency Pan
Actualizado 2024-05-09 06:59:24
Dear customer, Your water valve may have a problem with a short circuit. There is a zone that is not normal and the current is too high. Can you please check the water …

Whisper 2 problems
19
Wency Pan
Actualizado 2024-05-21 07:33:31
Dear customer, Could you please do a test? Please find "live" on the sensor page of the APP to try the live mode and see if it helps. If you have any further concerns…

Whisperer availability

48
Jean Paul Lasserre
Actualizado 2025-03-16 18:50:01
Tema: Hogar conectado
My present whisperer has difficultly to charge even on sunny days and will soon need to replace it (my experience is that battery life is at most 2 years). Unhappily it is …