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Wency Pan


Novedades

Respuestas

Pixie unable to connect to the internet

19
Wency Pan
Actualizado 2025-04-07 02:33:51
Hi Robert, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Regards,…

New Whispere
19
Wency Pan
Actualizado 2025-04-03 05:50:00
Hi Jean, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Regard…

Netro Whisperer gen2 4 zones
19
Wency Pan
Actualizado 2025-03-26 01:42:44
Dear customer, Thank you for reaching out and sharing your feedback with us. We truly appreciate your suggestion to extend the Whisperer's linking capability to 4 zones, and …

Dutch language improvement
19
Wency Pan
Actualizado 2025-03-24 08:06:35
Dear customer, Thank you for pointing this out! We truly appreciate your feedback and will make the necessary adjustments to the translation accordingly. If you have a…

Greenhouse
19
Wency Pan
Actualizado 2025-03-24 08:05:29
Dear customer, Thank you for your valuable suggestion! We truly appreciate your feedback and will take it into consideration. In the future, we plan to add an Indoor Mode.…

Tiempo de riego

19
Wency Pan
Actualizado 2025-03-17 08:50:27
Dear customer,   We have adjusted the watering duration up to 2 hours. However, currently it is ready for beta testing. If you are interested in trying this…

Water transfer during rain

19
Wency Pan
Actualizado 2025-03-17 08:49:21

Dear customer,

 

I have forwarded your post to our R&D and we will get back to you soon.


Thanks,

Netro Support

Two times zone watering

19
Wency Pan
Actualizado 2024-05-31 03:11:50
Dear customer, If you want to program specific zones to water twice in one day, you can go to Settings->Programs to create two programs. If you do not want smart…

Invalid group ID 39654: invalid device status - shows in the app
19
Wency Pan
Actualizado 2024-05-30 01:38:47
Dear customer, This is our check on the validity of the current device data. May I inquire if this situation occurs frequently or only once? If it happens frequently, c…

Multiple zones running on Netro Sprite sprinkler system
19
Wency Pan
Actualizado 2024-05-28 01:55:26
Dear customer, May I ask if three water valves are running simultaneously? Can you send us the wiring diagram to support@netrohome.com with your Netro account registere…

Moving from hunter to netro 12 zones

19
Wency Pan
Actualizado 2024-05-27 08:30:05
Dear customer, To replace your old controller, you can find the attached photo for reference.  Please let us know if it works. Thanks, Wency …

WATER SCHEDULING / WEATHER INFORMATION UPDATE
19
Wency Pan
Actualizado 2024-05-27 08:26:39
Dear customer, 1. 4am is local time 4am, the time zone where the user device is located. 2. Netro recalculates schedules when the weather changes or when major configur…

WEB APP. MANUAL WATERING. PAGE REFRESH
19
Wency Pan
Actualizado 2024-05-27 06:08:11
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Wenc…

Zone Won't Disable
19
Wency Pan
Actualizado 2024-05-27 06:07:54
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Wenc…

No Answers

19
Wency Pan
Actualizado 2024-05-27 06:07:33

Dear customer,


Thanks for your request and I will forward it to our R&D.


Thanks,

Netro Support

19
Wency Pan
Actualizado 2024-05-27 06:06:26
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

2 separate systems
19
Wency Pan
Actualizado 2024-05-24 02:04:54
Dear customer, The app can control two devices simultaneously. Could you please provide more details about what you mentioned by "I've tried but without success"? …

Weather Underground
19
Wency Pan
Actualizado 2024-05-23 01:48:33
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We can update it for you from the server side. Thanks …

Whisper 2 problems
19
Wency Pan
Actualizado 2024-05-21 07:33:31
Dear customer, Could you please do a test? Please find "live" on the sensor page of the APP to try the live mode and see if it helps. If you have any further concerns…

Compatibilità con Smartthings
19
Wency Pan
Actualizado 2024-05-20 08:58:53
Dear customer, We currently don't support Smartthings, but I'll send your request to our research and development team for discussion. If you have any further concerns or ques…