Dear customer,

Could you confirm if your water valve and your power adapter is 24VAC? Not DC.

When that zone is watering and you cannot stop it with your Netro app, please unplug the power adapter of Netro sprite, see if the zone is still watering.  If unplug the power adapter, the zone is still watering, this zone valve need to be checked. 

Thanks,

Wency

Netro Support

Dear customer,

Netro already has an open API interface that allows users to retrieve one year of data from the sensor. Here is an example: 

netrohome：https://api.netrohome.com/npa/v1/sensor_data.json?key=Your Sensor Serial Number&start_date='2023-01-01'&end_date='2024-03-01'

Please replace the key with the serial number of your sensor. We provide data in JSON format, which can be easily exported to a file using various software available online. Uploading data through the app might occupy space on your phone.

Thanks,

Wency

Dear customer,

We will look into it and get back to you soon.

Thanks,

Wency

Netro Support

Regards,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email and your shipping info?

Dear customer,

You will need to adjust the "Moisture to Add Watering" setting to a value below 45%, for example, 25%. Once this is done, you'll be able to select a percentage below 50% from the "Moisture to Skip Watering" options.

Thanks,

Netro Support

Dear customer,

We will look into it and get back to you soon.

Thanks,

Wency

Netro Support

Thanks for reporting and we are looking into it. One Pixie can only assign one sensor. If you want to add a standalone sensor again after adding it once, you need to switch the group to the plant sensor to add it again.

Dear customer,

May I inquire if you intend to use it inside a greenhouse? If so, to skip the impact of rainfall on watering, we can internally configure the Indoor mode for you. Alternatively, if frequent watering is preferred, you can choose the Frequent mode in smart zone settings.

Thanks,

Wency

Netro Support

Dear customer,

We sincerely regret the delay in getting the items to you. We have received your email to our support team, and our after-sales team is currently in touch with the logistics provider. We will promptly provide you with the latest updates as soon as possible. 

Thanks,

Wency

Netro Support

Dear Mark,

I think what happened is that when you installed the controller you chose the sensor first and the app thought you have the intension to add some standalone sensors (not assigned to any zones in the controller).


To move the stand alone sensors to a zone, first you have to go to Settings->Sensors->Edit(upper right corner) and then delete the sensor. Next you will have to go to the home page. There is a drop down menu and please select your Pixie, then tap the "+" button on the upper right corner,  go to Add a Product-> Plant sensor and then complete the following procedures to add the sensor. You will need to press the button 6 times on the back of the sensor to change its mode to Setup mode (light blinking slowly).  

Sorry we did not receive your email. Are you sending it to support@netrohome.com?

Thanks,

Wency

Netro Support

Dear customer,

Could you please go to settings->controller->change wifi network/password to change the WiFi network for the device and see if it works?

Thanks,

Wency

Netro Support

Dear customer,

We have also received your email and will get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

The variation in color is dependent on the size of the data values, with larger values resulting in darker colors. The color is directly related to the percentage of data. 

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Netro Support

Dear customer,

We have also received your email and will get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

We have noticed that on November 7, 2023, at 13:52, the device was set to StandBy mode, and on November 8, 2023, at 12:00, it was switched to Online mode, so there is no watering in the morning of November 8.

For preference settings, Netro will try to water during your preferred time. However, if watering is required on a particular day and it hasn't occurred within the preferred time, it will still water your zones regardless of you preferred watering time. 

If you have any further questions or concerns, please feel free to let us know. 

Thanks,

Wency

Netro Support

Dear customer,

We will forward your suggestion to the R&D staff for discussion. Thank you again for your suggestion.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Wency

Netro Support

Dear customer,

It's possible that the device went offline before entering standby mode, so there are pending schedules that haven't been executed locally on the device. 
If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 

Wency
Netro Support

Dear customer,

Yes the Netro software is affected by official time changes, such as the transition to daylight saving time, which may result in a one-hour shift compared to standard time.

Thanks,

Wency

Netro Support