Whisperer 2 problems

As you can see the humidity sensor give some strange readings... 

How can change those values in such way without touching the sensor or watering. I'm scared of the reliability of such things... 

Respuesta de Wency Pan

19
Wency Pan
 Actualizado 2024-04-18 01:35:56 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support
Ver: 1040    Me gusta: 1

26
Bruno
2024-04-18 06:19:48 UTC  
I've sent the mail via PM
19
Wency Pan
 2024-04-18 07:34:09 UTC  
Dear customer,

Could you please go to Settings -> Sensor -> Self-learning and click on "Reset Self-learning" to see if that resolves the issue?

If you have any concerns or questions, please do not hesitate to reach out to support@netrohome.com.

Thanks,
Netro Support

26
Bruno
2024-04-22 08:53:04 UTC  
Hi, it's almost 24h of rain. One of my sensors shows 36% of humidity.... I have done what you have requested.
The sensors are set in continuous monitoring.
19
Wency Pan
 2024-04-23 02:41:41 UTC  
Dear customer,

Could you please check if there is anything unusual about the physical placement of your sensor? Continuous monitoring is triggered by sharp fluctuations in humidity over a short period. Additionally, after setting up continuous monitoring, it will only take effect after the sensor's next wake-up cycle.


Thanks,
Netro Support

26
Bruno
2024-04-26 18:04:21 UTC  
Hi, there isn't nothing of unusual, it's a behaviour that I've suffered for long time but I've always tought that was my fault.
Continuous monitoring it's active from long time.
How can I send you photos of where are my sensors?
19
Wency Pan
 2024-04-28 01:19:55 UTC  
Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email and photos?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support