Dear customer,

We will look into it and get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

The Boost Factor feature can be used to adjust the watering amount. If you set the value to 2, the watering duration will be doubled. Conversely, if you set it to 0.5, the watering duration will be reduced by half.

Thanks,

Wency

Dear customer,

Our R&D are looking into it and will get back to you later.

Thanks,

Netro Support

Dear customer,

it seems the device's network connection may not be very stable.

Could you please try reducing the distance between the device and the router or removing any obstacles between them? It may also be helpful to bridge another router to your network.

If you have any further concerns or questions, please do not hesitate to reach out to us.

Regards,

Wency

Netro Support

Dear customer,

We suggest using a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V. In this way, you can determine if the valve should be checked.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Rain delay is to forbidden watering in the next following days after rain and it is one-time setting. If you want to save the settings, please go to settings->preferences -> rain -> days to skip.

To cancel the rain delay restriction, please go to schedule->tab the specific date (date with gray dot beneath is your restriction date), then tab on the specific restriction, it will give you the option to cancel the restriction. 

Thanks,

Wency

Netro Support

Dear customer,

We apologize for the inconvenience. Currently, only test users can use the Pixie z1 feature on Netro app as we are still in the process of updating the version. We have now updated your account to tester and please let us know if it works.

Thanks,

Wency

Netro Support

Dear customer,

We can manually change your password and could you please reply our support email(support@netrohome.com) to confirm?

If you have any further questions or concerns, please do not hesitate to let us know.

Regards,

Wency

Netro Support

Thanks,

Wency

Dear customer,

Netro may not have over-watered your zone. Netro's water usage is based on zone area and it is the estimated value that may not be accurate enough.

However, using a flow meter can help to improve the accuracy of the estimation. If your flow meter is not accurate, the data estimated by it may be biased. Nevertheless, overall, Netro is doing its best to help you optimize your watering and reduce water waste.

Thanks,

Wency

Netro Support

Dear customer,

We are looking into this issue and will get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

To cancel the restriction, please go to schedule->tab the specific date (date with gray dot beneath is your restriction date), then tab on the specific restriction, it will give you option to cancel the restriction. 

Rain delay is to forbidden watering in the next following days after rain and it is one-time setting. If you want to save the settings, please go to settings->preferences -> rain -> days to skip.

Thanks,

Wency

Netro Support

Dear customer,

One water valve can only be assigned to one sensor and cannot be connected to multiple sensors simultaneously. You can add the other sensors as standalone sensors.

If the Pixie and Whisperers are installed in different areas, they cannot work together to optimize your garden watering. This is because Pixie and Whisperers require communication with each other to intelligently manage the plants' watering needs. 

If you have any further questions or concerns, please do not hesitate to contact us, and we will do our best to assist you.

Thanks,

Netro Support

Dear customer,

 

Our cloud service is provided by Amazon and we have an unexpected AWS server outage a few hours ago, at that time the cloud service was temporarily unavailable. The issue has been fixed now.

Thank you for your suggestion. We are discussing this issue with our R&D and doing everything possible to reduce the likelihood of such problems.

Please accept my sincere apology for the software glitch we had yesterday afternoon.

I apologize for any inconvenience I may have caused.

 

Thanks,

Wency

Netro Support

Dear Customer 

The light is the important indicator of the unit status and cannot be disabled. 
If the LED light bothers you, you can use a dark tape on it. 



Thanks
Wency
Netro Support

Dear customer,

It does not need to be regularly cleaned.

Thanks,

Wency

Netro Support