Why ? 

My Pixie Z1 has lost connection with hub. Have reset multiple times, just comes up with hub not detecting any deices. Have replaced batteries,

reset, with no luck. Is the unit faulty? Purchased on 6/6/23. Bought a Pixie 1 so have nothing to check Hub.Have reset that several times to.

As previous question, netro showing offline, but green on box. Not watering.

Have reset network and reconnected. Same.

Suggestions?

Hard reset?

Regards

Brett

We are using your API example, where ABCDEFG is the device key.
Using this example, we're getting the following error returned: {"status":"ERROR","meta":{"time":"2025-01-23T10:15:30","tid":"1737627330_uXNP","version":"1.0","token_limit":2000,"token_remaining":1993,"last_active":"2025-01-23T10:15:30","token_reset":"2025-01-24T00:00:00"},"errors":[{"code":4,"message":"Invalid sensor","params":{}}]}, 

It is the same when we use the actual device keys for our Sprite and Whisperers 2.

Could you please help understanding why we're getting the error number 4 "invalid sensor"?

I was offered a discount on January 24, 2025 on purchasing a New Netro Sprite 6 after mine failed.  I cannot get anyone to respond to my email.  I would like to proceed with the purchase.

Thanks,

Darla Carpenter

The door came off my spark 8 unit.  This made the electronics tape disengage from the base. How do I reattach that tape back into the slot.  I tried by hand but it seems impossible without detaching the motherboard and making more problems 

I have tried to access my whisperer plants sensors, but they do not show up in the Netro app. What do I need to do to rectify this?

Assumption is that rain events need to prevent / skip watering.

I have one requirement that is the opposite where if it has rained more than 5mm, i want to use my watering system to pump water for about 15 minutes from my 100,000 litre water tank to a 12,000 litre holding tank that I use for gravity fed gardens. 

Is there a way?

Cómo puedo hacer que el programador riegue más de 60 minutos. Solo me permite 60 minutos por programa

Gracias Marcelo 

One of our sectors runs inside a greenhouse now. Apart from soil type and sprinkler head type, does anyone have advice how to optimise sector settings for this situation? I feel the influence of sun and normal outdoor temperature is different, and rain is completely absent in this sector. 

May I suggest to add some sector setting that it is inside a greenhouse?

Thanks

Perry

Some translations in the app for the Dutch language are a bit off. The wrong translation from English to Dutch is used.

For instance to save a setting in Dutch the word “sparen” is used. “sparen” in Dutch is used for instance to save money. The proper Dutch word to save a setting is “opslaan”

Another one is how “disabled” is translated. It currently says “gehandicapt” which is the Dutch word for disabled people. When a setting is disabled the proper Dutch word is “uitgeschakeld”, literally meaning off-switched

Kind regards,

Perry

Hello, please take in consideration to extend the possibility to link the whisperer up to 4 zones at least. I have 4 zones enabled on my netro sprite and the smart zones enabled and linked with the whisperer only on 3 of them. How can I setup all the 4 zones to follow the same smart program? Now the 4th zone (not linked with the whisperer) can follow only a manual program or a smart zone which is different from the other 3. I would like to water the garden with all the zone at the same time.

How do I add a second user ( second phone) to our system?

The same thing happens to me too. No irrigation today... 04/27/2025 Netro does not connect... it says it is watering in manual mode, then I go to check and nothing happens! No water comes out of any station, I tried to reset but to no avail. If I try the tester the irrigation starts but if I try with the manual it says it is watering but that is not true. I checked the Wi-Fi and it is fine.

When I try to set the trigger for a moisture level in IFTTT, it does not give me the option to choose at what moisture % I want the trigger to run.  How do I set the trigger for a specific %?

It only gives me the option for account, device, and zone.

Hi I live in the uk and have chalk under a few inch’s of soil what setting on soil types is it most close to with you soil types and what the best weather options you have for uk weather

Regards

Steve

La batteria non funziona più  è possibile averne una di ricambio? Grazie

I received a notification on my phone that my Pixie is offline. I am out of state. Will my pixie still execute its schedule? Will it water my plants?

Is there a way to replace the light?

My #1 zone comes on whenever any other zone is on.  There has been no changes since last season other than a new wifi gateway.  I have deleted the Netro app and still have the same problems.  I have checked wiring to the controller and it is exactly the same as last season.  No shorting.  Does anyone have another suggestion to try and solve this issue?