Dear Netro Community,

We would like to bring an important issue to your attention regarding customer feedback submitted through the Netro App.

Due to a technical bug in the current version, feedbacks and support inquiries submitted directly via the App since August have not been reaching our backend system. We sincerely apologize for this inconvenience and any delayed responses you may have experienced.

What We Are Doing

Our technical team has identified the root cause and is actively working on a fix. A new app update resolving this issue will be released before the end of this month.

How to Reach Us in the Meantime

If you have submitted a inquiry via the app recently that has gone unanswered, or if you require any customer support or post-purchase assistance right now, please do not use the in-app feedback tool for the time being.

Instead, please email our support team directly from your personal email address at:

📧 support@netrohome.com

Please include your account details and a brief description of your issue in the email so we can assist you as quickly as possible.

We deeply appreciate your patience, understanding, and continued support as we work to improve your experience.

Best regards,

Netro Support Team

Is there any way to use the smart plant sensor gen 2 with my pixie?

I added a pixie to my system and hooked it up to a drop irrigation system from Amazon. My deck plants survived my summer vacation away from them. 

Can you add external choice vs plants ; this device can actually have multiple use like pool filler timer etc thank you ! Pixie 1 solar hose timer

Anyone using the universal devices polyglot plugin for Netro version 0.1.18

In the configuration it states to use my serial number from the Netro Spark which I see on the Netro app but when I add it and click save, Polyglot says it is an invalid serial number

Hello 

My husband suddenly die !! I don t understand nothing with Netro because he used to manage it on his phone 

How can I join some one in France to explain me how can I use it now  I am totally list and désespérate 

Please help me 😢😢

Hello 

My husband suddenly die !! I don t understand nothing with Netro because he used to manage it on his phone 

How can I join some one in France to explain me how can I use it now  I am totally list and désespérate 

Please help me 😢😢

Cómo puedo borrar un controller que aparece en la app y que ahora ya no está funcionando ? Aparece fuera de línea y no puedo borrarlo.

Muchas gracias 

Hello,

I have a Netro Spark 8 controller installed in Italy.

My address is:
Via Gonfalone 49
73031 Alessano (LE)
Italy

However, Netro always changes my location to:

• ZIP code: 73032
• State: OK
• Country: United States

Because of this, the weather forecast is completely wrong and Smart Watering is using incorrect weather data.

I cannot edit the ZIP code, state or country, either in the Android app or on the web interface.

Could you please help me fix my location or update your geolocation database?

Thank you.

netro smart settings, please rank relative seasonal water use from high to low for the different settings: EPA, Boost, New Plant, Deep, Frequent, Regular, ECO

Although the App says that it is watering a particular zone but no water comes out of the sprinkler heads. What could be causing that?

Although the App says that it is watering a particular zone but no water comes out of the sprinkler heads. What could be causing that?

The netro skill does not stay connected to Alexa.  What is the issue with that?

How does eco factor work?

A seguito di nuova installazione wi fi fibra home, il dispositivo mi da luce spenta come se non arrivasse corrente, ma in realtà la corrente arriva. Ho infatti provato a staccare e riattaccare tutto ma la situazione non cambia. Quale può essere il problema?

El programador es un verdadero rollo deja de tener conexión no actúa riega cuando le da la gana no lo recomendaría jamas

Hola, en la sección de notificaciones de la aplicación, no hay nada, no hay ningún tipo de notificaciones para elegir. Es un problema de la versión de la aplicación o es un problema mío?. Gracias 

Just wondering if you can add a rain sensor to the Spark system?  If so what brand?  

Come faccio per poter attivare in una zona più elettrovalvola contemporaneamente??

For test purposes, I have my Whisperer 2 in a terra cotta flowerpot that is very dry.  It always reads that the moisture is very high.  I have a Pixie at the house faucet.  I reset the Whisperer and it did not help.  What's wrong?