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1 out of 9 zones only work manually

Gyade B.
Updated at 2025-07-03 23:32:35 UTC 

Hello,

Zone 4 out of my nine zones will only run when I manually  turn the  controller valve  in the box in the ground, and not from my metro sprite app. I tried removing and inserting the zone 4 wire in the Netro slot , but still no luck . All the other zones will run from the app except zone 4. Please help.

View: 43   Answer: 1

Wifi error

nvenezia
Updated at 2025-07-02 14:51:10 UTC 

Hello,

I get this error only on a couple of zones.  See the attached photo. As you can see the zone "misc" shows error.  Any ideas 

View: 62   Answer: 1

Valve not opening

paolo cellini
Updated at 2025-07-01 05:11:54 UTC 

I have a Netto controller 12 

It starts the water pump but not opening any valve 

View: 100   Answer: 1

Unified controllers

Gianluca Spada
Updated at 2025-06-29 20:59:51 UTC 
It would be great if for someone like me there would be an option that unifies multiple controllers into just one home so that scheduling would be much easier and avoids multiple zones of different controllers run at the same time. When programming controllers in fact, I have to keep switching programming in various controllers to see if that time is not taken by another zone of another controller. Otherwise water pressure would be a problem if two or more zone are running at the same time in different controllers. 

I hope the message is clear and I hope it will be implemented in a future release as I don’t think it would be that difficult to create. 

Thank you!
View: 119   Answer: 1

Multiple controllers — 1 app?

Jordan B
Updated at 2025-06-28 07:48:22 UTC 
We have 3 controllers for over 24 zones. 

The challenge we’re having is that smart watering isn’t aware of what each controller is doing, so each controller winds up scheduling zones which all run at the same time. 

This is a problem due to the zones being starved for water pressure. 

Is there any way for the app to se all 3 of our controllers as 1 unified home/water supply?
View: 135   Answer: 1

Font size/ dark mode

Kirk Davis
Updated at 2025-06-28 04:53:19 UTC 
Dark mode and font size (especially a problem with charts) are two things that were going to be addressed a few years ago. Could I please get a current status on when dark mode will be available and when font size, or at least the ability to zoom the app screen will be available? Turning on the Apple magnifier, or having to take a screenshot and then zoom that so that you can read data is very inconvenient. 
View: 146   Answer: 1

Zone photo

Russ McEvoy
Updated at 2024-12-28 11:29:31 UTC 

Hi,

I've just installed a Spark 16 and I'm playing with the settings. I tried out a zone photo that hasn't really worked but can't seem to find a way to delete it.

Can someone help please?

View: 2085   Answer: 1

Zine will not run

TJ Woods
Updated at 2024-10-27 14:40:45 UTC 
I changed the sprinkler head on zone 5 after installing the new controller. All zones work but 5. I can run it manually. It won’t work on smart watering.
View: 2628   Answer: 1

WISPERER 2 SENSOR DOES NOT MEASSURE HUMIDITY WELL

John BAIMAY
Updated at 2024-12-26 11:35:25 UTC 

One of the sensors started giving humidities form 80 yo 30% from one hour to another. I changed the position of the sensor and restarted various times. Now the sensor measures 0% humidity. 

Now after 4 days the sensor is dead. Tried charging and still doesn't start or show any life.

Any ideas to solve this problem?

Regards. 

View: 2115   Answer: 1

Random Start

Mario Hardy
Updated at 2024-12-23 12:56:07 UTC 
I don’t know what’s going on my Netro spark randomly started on its own at night. 5 or 6 times a night for 1 min up to 10 min. Yesterday it ranned for nearly 90 minutes. How can I prevent this?  
View: 2079   Answer: 1

Reset, but still not connecting

lorenzo s
Updated at 2024-12-19 23:36:08 UTC 

Please help. I'll provide a reward for getting my N-12 to work.


lss

View: 2810   Answer: 1

Sprite went offline

dkoford@gmail.com
Updated at 2024-12-18 02:30:29 UTC 
System went offline at 2 in the morning and I can’t get any response. Checked the outlet and it’s working. Tried to reset. Unplugged and plugged back in. Help!
View: 2225   Answer: 1

Changing ownership

Andrew Hopkins
Updated at 2024-12-16 01:39:48 UTC 

Hi, I am just about to sell our house and with it the Netro Retic system. How do I change the owner email? I’ve tried it in the app but it keeps failing 🙁 

Thanks,

Andrew

View: 2323   Answer: 1

Changing ownership

Andrew Hopkins
Updated at 2024-12-16 01:38:57 UTC 

Hi, I am just about to sell our house and with it the Netro Retic system. How do I change the owner email? I’ve tried it in the app but it keeps failing 🙁 

Thanks,

Andrew

View: 2168   Answer: 1

Netro Spark valve testing

Peter Strohmayer
Updated at 2024-11-14 13:49:20 UTC 
How does the Spark test the valves?


I want to connect a 24V input sensor on the spark outlet channels to switch 2 knx connect valves in different location. Cabling to those valves is to long for 24V. 
The valve testing always says that there is not current and switch it off --> Do i need a resistor on the outlet to simulate a valve? If yes, which value should the resistor have?


Thanks,

Peter

View: 2264   Answer: 1

Netro Whisperer gen2 4 zones

Luca Gennuso
Updated at 2025-03-25 22:22:40 UTC 
Hello, please take in consideration to extend the possibility to link the whisperer up to 4 zones at least. I have 4 zones enabled on my netro sprite and the smart zones enabled and linked with the whisperer only on 3 of them. How can I setup all the 4 zones to follow the same smart program? Now the 4th zone (not linked with the whisperer) can follow only a manual program or a smart zone which is different from the other 3. I would like to water the garden with all the zone at the same time.
Thank you 
View: 1523   Answer: 1

Zone won't shut off.

shoo.shoo
Updated at 2024-11-10 05:55:43 UTC 

Hi,


I have 4 zones and a master valve. When I run any of the zones, they won't shut off when the timer runs out. If I switch the AC power off, then the valve will shut. I have checked the valve and it has no issue with opening and closing except when the sprite is running it. I tested cables for continuity, and I have tried swapping cables with no change. My ac power pack is AC 24v.


This issue affects each of the valves but only when controlled via the sprite. The valves are fully operational otherwise.


Hoping for a fix, otherwise will return to Amazon under warranty and get another brand.

View: 2326   Answer: 1

Konrad

berlin
Updated at 2024-11-10 09:36:28 UTC 

Hello,

I had to change my google password and now I lost all my datas from my last installation in my Netro system.

What can I do to find it again. Must I install everything new?

Who can help me?


Thank's

Konrad

View: 2285   Answer: 1

Netro Pixie - Winter ❄️ Is coming

Andrea DS
Updated at 2024-11-27 21:01:38 UTC 

Hi,

I have a Netro Pixie  and I was wondering if it's safe to leave it outside in the garden during the winter. The temperatures here in North of Italy can drop as low as -5°C (23°F).

Is it okay for the unit to handle these conditions, or would it be better to move it indoors to avoid any potential damage? In any case is not expected to perform any watering activity until Spring time.

Thanks in advance for your advice!

View: 2177   Answer: 1

Manual operation won’t come on

Carolyn Simmons
Updated at 2024-12-01 20:53:00 UTC 
I live in Conroe, TX and I cannot get the manual operation to come on. I’m supposed to water every 2 weeks during the winter months if I have not had rain. No rain in over 2 weeks so I need to turn it on. I do not have anything programmed right now. Any suggestions?
View: 2187   Answer: 1