Dear customer,

We will have our technician look into this issue and get back to you soon,

Thanks
Regards, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Hi Gary,

We have updated it for you from the server side. If you encounter any issues, feel free to contact us.

Thanks,

Wency

Netro Support

Dear customer,

If you want to use and program with the app, You can go to Settings->Account->Language to choose Italian.

Thanks,

Wency
Netro Support

Dear customer,

Would you be able to power on the device and keep it online at your convenience? We'd like to take a closer look at the device's status.

Thanks,

Wency

Netro Support

Dear customer,

Could you confirm if your water valve and your power adapter is 24VAC? Not DC.

When that zone is watering and you cannot stop it with your Netro app, please unplug the power adapter of Netro sprite, see if the zone is still watering.  If unplug the power adapter, the zone is still watering, this zone valve need to be checked. 

Thanks,

Wency

Netro Support

Dear customer,

Netro already has an open API interface that allows users to retrieve one year of data from the sensor. Here is an example: 

netrohome：https://api.netrohome.com/npa/v1/sensor_data.json?key=Your Sensor Serial Number&start_date='2023-01-01'&end_date='2024-03-01'

Please replace the key with the serial number of your sensor. We provide data in JSON format, which can be easily exported to a file using various software available online. Uploading data through the app might occupy space on your phone.

Thanks,

Wency

Dear customer,

We will look into it and get back to you soon.

Thanks,

Wency

Netro Support

Regards,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email and your shipping info?

Dear customer,

You will need to adjust the "Moisture to Add Watering" setting to a value below 45%, for example, 25%. Once this is done, you'll be able to select a percentage below 50% from the "Moisture to Skip Watering" options.

Thanks,

Netro Support

Dear customer,

We will look into it and get back to you soon.

Thanks,

Wency

Netro Support

Thanks for reporting and we are looking into it. One Pixie can only assign one sensor. If you want to add a standalone sensor again after adding it once, you need to switch the group to the plant sensor to add it again.

Dear customer,

May I inquire if you intend to use it inside a greenhouse? If so, to skip the impact of rainfall on watering, we can internally configure the Indoor mode for you. Alternatively, if frequent watering is preferred, you can choose the Frequent mode in smart zone settings.

Thanks,

Wency

Netro Support

Dear customer,

We sincerely regret the delay in getting the items to you. We have received your email to our support team, and our after-sales team is currently in touch with the logistics provider. We will promptly provide you with the latest updates as soon as possible. 

Thanks,

Wency

Netro Support

Dear Mark,

I think what happened is that when you installed the controller you chose the sensor first and the app thought you have the intension to add some standalone sensors (not assigned to any zones in the controller).


To move the stand alone sensors to a zone, first you have to go to Settings->Sensors->Edit(upper right corner) and then delete the sensor. Next you will have to go to the home page. There is a drop down menu and please select your Pixie, then tap the "+" button on the upper right corner,  go to Add a Product-> Plant sensor and then complete the following procedures to add the sensor. You will need to press the button 6 times on the back of the sensor to change its mode to Setup mode (light blinking slowly).  

Sorry we did not receive your email. Are you sending it to support@netrohome.com?

Thanks,

Wency

Netro Support

Dear customer,

Could you please go to settings->controller->change wifi network/password to change the WiFi network for the device and see if it works?

Thanks,

Wency

Netro Support

Dear customer,

We have also received your email and will get back to you soon.

Thanks,

Wency

Netro Support