Dear customer,

We should be able to resolve this issue for you through a software update. Could you please send an email to our support team at spport@netrohome.com, letting us know your available time (in UTC)?

Thanks,

Netro Support

Dear customer,

Our R&D team is currently investigating the cause—they’re looking into two key possibilities: whether the issue is related to network connectivity, or if it stems from the solenoid valve’s pulse signal. We’ll reach out to you as soon as we have updates.

Thanks,

Netro Support

Dear customer,

Currently the controllers are independent from each other.  Multiple controllers are not aware of each other now.
 
We are thinking about recognizing additional controllers as extensions, not as different units. In this way, there will be no overlapping of watering times and users can see one schedule for the day and do not need to switch between controllers.
 
I think one possible workaround it to add restrictions, for example, you can tell one controller to only water on even days and the other one to water on odd days. Or one controller to only water before 7am and the other one only water after 7am.

If you have any further questions or concerns, please do not hesitate to let us know.
 
Regards,
Netro Support

Dear customer,

Could you please check if the sensor under your account is set as a standalone sensor? If so, to move the stand alone sensors to a zone, first you have to go to Settings->Sensors->Edit(upper right corner) and then delete the sensor. Next you will have to go to the home page. There is a drop down menu and please select your Sprite controller, then tap the "+" button on the upper right corner,  go to Add a Product-> Plant sensor and then select the zone and complete the following procedures to add the sensor. You will need to press the button 6 times on the back of the sensor to change its mode to Setup mode (light blinking slowly).

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Netro Support

Dear customer,

Netro controllers work with Amazon Alexa, Google Home, Google Assistant, and IFTTT to make garden watering easier.

Please feel free to contact me if you have any questions.

Thanks,

Netro Support

Dear customer,

Unfortunately, our Whisperer sensors don’t currently support remote reboot functionality. 

Thanks,

Netro Support

Hi Davide,

If you are using Vodafone, we can resolve this issue by remotely upgrading your device. Please first set up your unit. After completion, do not enable the zone yet, then contact us support@netrohome.com, and we will upgrade it via the server.

Thanks,

Netro Support

Hi Andrea,

We will send you an upgrade file via email. You just need to follow the steps and it should solve the issue.

Thanks,
Netro Support

Hi Davide,

We are looking into this issue and will get back to you soon.

Thanks.

Netro Support

Dear customer,

You can go to the Netro app -> Settings -> Sensor -> Change Wi-Fi Network/Password to try reconnecting your sensor. In addition, you can try shortening the distance between the device and the router, which may resolve this issue.
If you have any further concerns or questions, please feel free to reach out to us at any time.
 
Thanks,
Netro Support

Hi Stefano,

We have checked and found that this is a connection issue caused by the Vodafone network. We will send you an upgrade file via email, and the issue should be resolved after the upgrade.

If you have any further concerns or questions, please do not hesitate to contact us. 
 
Regards, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email? We would like to check if there are any rain delay or weather restrictions.

Thanks
Regards, 
Netro Support

Hi Jorge,

We will send you an upgrade file via email, and the issue should be resolved after the upgrade.

If you have any further concerns or questions, please do not hesitate to contact us. 
 
Regards, 
Netro Support

Dear customer,

One of your Whisperers may be faulty as it can't measure temperature. Soil moisture is affected by soil compaction, pH, and sensor insertion depth. After moving the device, we suggest reinserting the sensor and resetting the self-learning function. To know when to water, you can adjust the watering settings through the app: set stop and start thresholds to control soil moisture.

Thanks,

Netro Support

Dear customer,

Our R&D team is actively investigating the cause. We sincerely apologize for any inconvenience this may have caused you.

Recently, we’ve noticed that other users in Italy have reported the same issue, and they all share a common factor: they are using the Vodafone FWA network. Could you please let us know the brand and model of your home router, as well as your WiFi network provider? If your home is also using the Vodafone FWA network, you can follow these steps to verify whether the issue is caused by the Vodafone FWA network:

First, unplug or disconnect the WiFi router that the device is connected to, and wait for the device’s light to turn red.
Once the light turns red, press the device’s RST button for 1 second—the light will start to flash blue.
Turn on your phone’s hotspot (make sure the phone is not connected to the home WiFi). Then, go to the Netro app > Settings > Controller > Change Wi-Fi network/password to reconnect the device. In the final step of modifying the WiFi settings, connect the device to your personal mobile hotspot.
After connecting to the hotspot, check if the device works properly. This will help determine whether the problem lies with the Netro device or your Wi-Fi system.

Thanks,

Netro Support

Dear customer,

Could you try contacting your network provider to check for any network restrictions on your end? This is because the issue you're encountering is similar to one of our Italian users before.

Here’s the response from the user:
After trying various solutions without success, I eventually tested the device with a TIM SIM card (another Italian mobile provider), and it started working correctly.
This suggests that the issue is related to Vodafone’s network configuration, likely due to CG-NAT or APN restrictions that block communication with the Netro cloud.
I plan to contact Vodafone to see if they offer solutions such as a public IP or an IoT/M2M APN to avoid these limitations.
If you have any further concerns or questions, please feel free to reach out to us at any time.
 
Thanks,
Netro Support

Dear customer,

 

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 
Thanks, 
Netro Support

Dear customer,

The moisture level of your sensor is very low, which may indicate that the area hasn't been watered for a long time. That's why the sensor sends notifications every day.

We recommend watering the area first. After watering, please check if the moisture reading on the sensor updates. 

Thanks,

Netro Support

Dear customer,

Currently, this function is not supported. You will need to create a new program to adjust the order of zones.

Thanks,

Netro Support

Dear customer,

Do you have a master zone/pump? Could you please do a test:
Manually water each zone with 1 minute intervals and check if every zone shuts off after 1 minute every time?

Thanks,

Netro Support