Dear customer,

We have fixed the Weather underground issue and you can add a new location now. Adjusting the rainfall amount to zero will be available in the next release.

Thanks,

Wency

Netro Support

Hi Jim,

Could you please send us the screenshot of "need wifi to make the change" to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks,

Wency

Netro Support

Hi John,

Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you want to reduce the watering amount, you can change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 

Thanks,

Wency

Netro Support

Dear customer,

Currently Netro can only run one zone at a time, so different zones for the same time cannot be created.

Thanks,

Wency

Netro Support

Hi Jen,

By default, Netro updates watering schedules within seconds, not hours and refreshing the home page should work. Please let us know if this issue happens again.

Thanks,

Wency

Hi Jen,

Our R&D are looking into this issue now. Did you successfully skipped the schedules later?

Thanks,

Wency

Netro Support

Hi Lorenzo,

If you have a master valve in your system, you can not connect it to M slot. 

Thanks,

Wency

Netro Support

Hi Robert,

Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.

If you think the smart schedules water too much , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 

If you see "next run not scheduled", you controller is in standby mode and please tap the "enable" button to enable your device in the home page. 

Thanks,

Wency

Netro Support

Hi Robert,

You can go to Settings->Restrictions to add a restriction.

Thanks,

Wency

Netro Support

 Hi Gianluca,

If you think the smart schedules water is insufficient, you can either change to different smart zone mode (boost), or you can set up your own programs. Please check this article for more info. https://netrohome.com/forum/posts/111 

Thanks,

Wency

Netro Support

Hi Geron,

We checked the rain data on the Discover page and the rain amount is less than 0.1 inch (your threshold) so Netro did not skip the watering schedules. What happened yesterday was that the weather forecast said there was going to be a small rain but it turns out to be a big one. 

You can adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. I will work with the developer to check if the weather provider has general accuracy issue in your area or it was just an exception.

Netro support three weather providers, which you can choose in settings->controller->weather provider. You can switch to other weather providers to see if it works better. Of course, all weather forecast could be wrong. Netro tries the best to provide accurate watering schedule even with incorrect forecast. First, we periodically update the weather data, once the weather data is changed, we update the un-executed schedules ASAP. Second, we re-check the weather data for the past, update our model, and adjust following schedules accordingly. For example, Netro may not water today due to large rainfall from forecast data. The next day, Netro re-check the weather data, if no rainfall found and your soil is dry enough, Netro will water accordingly. 

Regards, 

Wency

Netro Support

Thanks, 

Wency

Hi Sid, 

If there is no light when you press the button, the sensor is completely out of battery. We suggest you continue leave the sensors under direct sunlight for several more days to charge. If the weather not good, it may takes longer time. 

If you have incandescent bulb light at home, you can also charge it under your incandescent light, make sure the light bulb is close to the solar panel. 

It takes some time for our R&D to look into the questions and check the user account. We have replied to the posted questions now. You can also directly send us email to support@netrohome.com with your Netro account registered email. 

Thanks, 

Wency

Hi Jason,

As there is expected rainfall so Netro estimated the current moisture level is not dry enough. If the weather data is not correct, you can try other weather providers in setting->weather providers. 

Could you please send us email to support@netrohome.com with your Netro account registered email?

Hi James,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Hi Matt,

I have forward your request to our R&D and we will set the threshold to zero in the future release.

Thanks,

Wency

Netro Support

Hi Jeff,

You can go to your schedule page, the date with gray dot beneath is the date with restriction/weather skip. If you want to view the certain restrictions caused by moisture threshold, you can tap the icon on the upper left corner of the schedule page, scroll to select "Moisture" and view it.

Thanks,

Wency

Netro Support

Hi Dick,

When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

If the schedules afterwards are all correctly run, it could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

Thanks,

Wency

Netro Support

Hi Simon, 

For the smart watering ,we checked for your zone "Raised Bed" and you selected dripper/emitter for your zones, this is why the zones have longer watering duration than other zones as dripping/emitter system is really slow in moving watering to the ground. 

EPA standard encourage longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several small slots to prevent water runoff. If you think the smart schedules water too much , you can change to different smart zone mode (ECO). 

When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not. The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes: 

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users) 

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication. 

If the schedules afterwards are all correctly run, it could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength.

If you use a WiFi extender, please make sure it is connected to the main router stably. 

Netro will send notification when the system is offline more than 24 hours. But you need to enable Netro App notification in your smart phone settings. 

Thanks, 

Wency 

Netro Support

Hi Kurt,

Thanks for your request and I will forward it to our R&D. We will discuss about it. If the rainfall data is not correct, you can adjust the rainfall data through Discover page, tap the "+" button on the upper right corner and select "Correct rainfall". 

Thanks,

Wency

Netro Support