Hi Gian,

Currently we do not support moving a certain zone to another zone with the previous configuration.

Thanks,

Netro Support

Hi Sid,

If there is no light when you press the button, the sensor is completely out of battery.

If you have incandescent bulb light at home, you can also charge it under your incandescent light, make sure the light bulb is close to the solar panel.

Thanks,

Wency

Netro Support

Hi Bruce,

To cancel reain delay, you can go to your schedule tab. The date with gray dot beneath is the date with restriction/weather skip. You can select the date, and tap on the sepeicific restirction, it will pop up option for you to cancel. 

Please note that rain delay is just one-time setting. It's mainly used when it's raining but the weather forecast data is incorrect, so you can tell Netro that I don't want watering in the next n days. If the weather data is correct, Netro will not water while raining. You should  set in settings->preferences -> rain -> days to skip, if you want to set it for all rainy days. 

Thanks,

Wency

Netro Support

Hi Eric,

If you want to increase the watering duration, you can either change to different smart zone mode, or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 

Thanks,

Netro Support

Hi Eric,

For Netro Pixie timer, if you want to manually turn on/off the water, please find the info below:

From the app: Go to the home screen. Find the white area, and then tap on the time. This allows you to change the watering duration. After that, you hit play to start a manual run. When the timer is sleeping, the manual run will start when the timer wakes up. 

From the timer: Press the power button for 3 seconds to turn on the timer. If the timer is already on, skip this step. Wait for 30 seconds. The LED light will become green (WiFi connected) or red (WiFi unconnected). If the LED light flashes in red and turns off shortly, the battery needs to be charged. Press the button twice quickly to turn on the water. To turn off the water, quickly press the button twice again

Thanks,

Wency

Netro Support

Hi Bertin,

Currently Netro can only run one zone at a time, so different zones for the same time cannot be created.

Thanks,

Wency

Netro Support

Hi Sasha,

The calendar only shows the schedules for the next month. The reason is that the weather data that we use to adjust the schedules is not going to be reliable if it is beyond a month. Also, we want to reduce the data traffic to speed up the app.

The schedules will run for sure.

Thanks,

Wency

Netro Support

Hi Bayoule,

The zone area should be set to at least 1 square meter。

Thanks,

Wency

Netro Support

Hi Val,

Could please give us more details about the bug? Could you please let us know in which specific page you find the bug?

Thanks,

Wency

Netro Support

Hi Jacopo,

To save power, Netro pixie timer will wake up every 1 hour to catch up your updated request,  so your request for manual run will be catch up by the pixie when it is wake up. The pending time is less than 1 hour.  This is why you see the timer appears strike-out.

If you frequently use the manaul run in certain time frame and do not want to wait for (less than 1 hour), you can set up a keep online frame (Settings->preferences->keep online). In this time frame, your manual run request will be executed immediately without delay.  However, if your keep online frame is too long, it will consume the battery quickly. 

Could you please let us know this issue "schedules not showing in the schedule page" still happens?

Thanks,

Wency

Netro Support

Dear customer,

I can see your firmware is not the newest. Updating it may help the WiFi stability.  We can send you the file to update and Could you please send us email to support@netrohome.com with your Netro account registered email?

Thanks,

Wency

Netro Support

Hi Jean,

We are looking into this issue and will get back to you soon.

Thanks,

Wency

Netro Support

Hi Luis, 

Could you please let us know the LED status of the timer which is offline? 

You can adjust the rainfall data through Discover page, tap the "+" button on the upper right corner and select"Correct rainfall". Netro support three weather providers, which you can choose in settings->controller->weather provider. The default one is NetroWeather. 

Of course, all weather forecast could be wrong. Netro tries the best to provide accurate watering schedule even with incorrect forecast. First, we periodically update the weather data, once the weather data is changed, we update the un-executed schedules ASAP. Second, we re-check the weather data for the past, update our model, and adjust following schedules accordingly. 

Thanks, 

Wency

Netro Support

Hi Wayne, 

Currently Netro only allows one sensor per zone. I will forward your request to our R&D. 

Thanks, 

Wency 

Netro Support

Hi Bayoule,

Netro estimates the flow rate based on the sprinkler type and here are some typical flow rate: 

MISTER: 2 inch/hour
FIX_SPRAY_HEAD: 1.5 inch/hour
BUBBLER/ROTOR_HEAD: 1.0 inch/hour
ROTARY_NOZZLE: 0.7 inch/hour
ROTARY_EMITTER: 0.5 inch/hour

If it is not accurate, you can adjust the flow rate though customized mode. Please go settings->zones->specific zone number->smart zone-enabled->Mode.

Thanks,

Wency

Netro Support

Hi Enrico,

I will forward your request to our R&D and we will discuss about it.

Thanks,

Wency

Netro Support

Regards,

Wency

Hi Ramón,

Coudl you please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.
Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Regards,

Wency

Hi David,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support