User profile photo

Wency Pan


Answers

Change manual run back

19
Wency Pan
Updated at 2022-06-28 07:17:49
Dear customer, We have updated the manual run feature and please find the manual run button in the home page, below the Netro logo, there is task bar "online", "battery percent…

2 Spark 16s linked?

19
Wency Pan
Updated at 2022-06-24 02:43:58
Hi Jim, For users who have more than 12 zones, we are thinking about recognizing additional controllers as extensions, not as different units. When adding a second cont…

Moisture level %

19
Wency Pan
Updated at 2022-06-24 02:42:23

Hi Haris,


We suggest 60%~90% for lawn. Water your lawn when the moisture drops to below 60% and raises it to 90%.


Thanks,

Netro Support

Sun Rise

19
Wency Pan
Updated at 2022-06-22 07:25:03
Hi Jannis,   Thanks for your suggestion and it is a great point.  I will forward it to our R&D and we will discuss about it.   Thanks, Wency…

Spark zones do not work

19
Wency Pan
Updated at 2022-06-22 07:20:50
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

How to convert sunlight to something useful like hours

19
Wency Pan
Updated at 2022-06-22 07:18:18
Hi Ethan, Netro does not calculate how much hours of sunlight each week/month/year. I will forward your request to our R&D and we will discuss about it. Thanks…

Controller offline every few days / minutes - no longer turns water on

19
Wency Pan
Updated at 2022-06-21 08:55:53
Hi Ken, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Wency…

Irrigation cancelled over the last 2 days

19
Wency Pan
Updated at 2022-06-21 08:50:36
Hi Alfonso, I noticed the exclamation mark on your schedules which means the cloud server did not receive the confirmation from the device. Could you please do a manua…

Wunderground

19
Wency Pan
Updated at 2022-06-20 08:46:07

Hi Joachim,


We have updated it for you now.


Thanks,

Wency

Netro Support

New Home Owner

19
Wency Pan
Updated at 2022-06-20 08:45:11
Dear customer, Please follow my below instruction to do soft reset of the device and you can use your Netro app account to add this device as new to your own account. …

Sometimes Zone 1 is 2?

19
Wency Pan
Updated at 2022-06-20 08:43:43
Hi Alan, If you remove the wire for station 1 from the controller, then start watering other stations for example station 3, does station 1 start to water?  …

Discover/Irrigation

19
Wency Pan
Updated at 2022-06-20 08:41:44

Hi Jean,


Do you mean the value for weekly irrigation is too small to see?


Thanks,

Wency

Netro Support


Smart schedule, cutting times in half?

19
Wency Pan
Updated at 2022-06-20 08:39:56
Hi Steve, Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several smal…

Not working

19
Wency Pan
Updated at 2022-06-20 08:36:08
Hi Victor, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks…

Barbara

19
Wency Pan
Updated at 2022-06-20 08:35:12
Hi John, Could you please send us email to support@netrohome.com with your email? We will have our technician look into this issue.    Thanks…

Hydretain schedule

19
Wency Pan
Updated at 2022-06-20 08:34:30
Dear customer, Netro algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you want to decrease the watering amount ,…

end Battery life?

19
Wency Pan
Updated at 2022-06-16 05:41:33
Hi Jacques, Could you please send us email to support@netrohome.com with your Netro account registered email and your shipping info?  Thanks, Wency Netro S…

Caution or error sign

19
Wency Pan
Updated at 2022-06-16 02:16:01
Hi Rudy, Could you please do a manual run test, see if there is water come out when your manual run start to water.  Thanks, Wency Netro Support …

I live in Laguna beach

19
Wency Pan
Updated at 2022-06-16 02:14:47

Dear customer,


We have received your phone call and we will help you with the setup.


Thanks,

Wency

Netro Support

Weather Underground

19
Wency Pan
Updated at 2022-06-15 03:02:08
Dear customer,   We have fixed the Weather underground issue and you can add a new location now. Adjusting the rainfall amount to zero will be available in the …