Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Dear customer,

Netro gets weather forecast data from our weather provider, which could be not accurate enough, as weather forecasting is challenging.

You can check the weather data on the home tab. If it is not correct, you can select other weather provider in settings->weather provider, you can also select the weather station ID with the Wunderground option.

With incorrect weather data, Netro’s smart algorithm could be not optima. Like you said, still watering while raining.
You can also adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. 

Thanks,

Hi Gregor,

Netro's algorithm encourages longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several small slots to prevent water runoff. If you think the smart schedules water too much , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 

Thanks,

Wency

Netro Support

Dear customer,

Netro uses the area and depth flow rate(inch/hour) to calculate the water usage is that when the sprinkler system is professionally designed and installed, the zone is usually covered evenly, which means the large the zone is, the more sprinkler heads it needs. So the equation we use is 

Area(inch^2) x depth flow rate (inch/hour) x time (hour) = water usage(inch^3)

Here are some typical flow rate: 
MISTER: 2 inch/hour
FIX_SPRAY_HEAD: 1.5 inch/hour
BUBBLER/ROTOR_HEAD: 1.0 inch/hour
ROTARY_NOZZLE: 0.7 inch/hour
ROTARY_EMITTER: 0.5 inch/hour

If you switched from spray to drip irrigation, it does decrease the water usage.

Thanks,

Wency

Netro Support

Hi Douglas,

Hi Douglas, 

I have forwarded your request to our R&D. Actually Netro algorithm has taken the high temperature into consideration and improved the watering time. We will discuss about it as some users report that there is too much water. 

Thanks, 

Wency 

Netro Support

Hi Kirk,

Currently the app has a bug to prevent user add station ID from the app, it will be fixed soon in our next release. 

We have changed it to KNCWASHI55 for you from our server side.

Regards,

Wency
Netro Support

Hi Francesco,

We have sent the newest firmware to your email on June,3. Could you please update it and see if it works?

Thanks,

Wency

Netro Support

Dear customer,

If you want to cancel a future run, you can go to the Schedule page, select the day and skip the user programs. For Smart schedules, it does not make a lot of sense to skip a certain run because that will only push the run later in the day as the system is trying to maintain the moisture level.

Netro's algorithm encourages longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several small slots to prevent water runoff. If you think the smart schedules water too much , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 

Wency

Netro Support

Regards, 

Wency

Netro Support

Hi Andy,

Netro will not discontinue the old version of Netro Pixie timer and please do not worry about that.

Thanks,

Wency

Netro Support

Hi Alex,

Shared users must have a Netro account. Please let you shared users register a Netro account first. Please see this article about how to use the shared user. http://www.netrohome.com/forum/posts/147 

Thanks,

Wency 

Netro Support

Hi John,

When you start manual watering,  did the app has long communicating time or loading errors?
If the system keeps in "communicating" not change to "watering", which is internet and app issue. 
If the system successfully change from communicating to watering, but still no water come out. We need to consider other issues, like wiring, valves. 

Thanks

Wency

Netro Support

Hi Javier,

We can change the location for you from our server side. Please send us email to support@netrohome.com with your Netro account registered email.

Thanks

Wency

Netro Support

Hi Angel, 

This error has been fixed in the beta version of the app. You can use the beta app version currently in google play.

Thanks,

Wency

Netro Support

Hi Juan,

The "E2" code indicates that you might have an open circuit. Could you please check if the valve is connected or broken? 

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks, 
Wency 
Netro Support

Hi Kyle, 

Currently Netro does not support a max duration irrigation setting. To reduce the smart watering time, you can change to Eco mode or customized mode through Settings->zones->specific zone number->smart zone-enabled->Mode. You can also set up the Smart Zone level from Advanced to Basic and create your own programs. In this way, smart zone schedule will not override your own programmed schedule.

Thanks, 

Wency 

Netro Support

Hi Shane, 

To manually turn on one zone, please find the manual run button in the home page, below the Netro logo, there is task bar "online", "battery percentage", "manual run", "rain delay". Please tap "manual run", tap the square button on the upper right corner to stop watering. 

Thanks, 

Wency 

Netro Support