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Wency Pan


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Orders page shows an error page
19
Wency Pan
Updated at 2022-12-06 01:30:40

Hi Richard, 


This issue has been fixed. 


Thanks, 

Wency 

Netro Support


Orders page shows an error page
19
Wency Pan
Updated at 2022-12-05 07:33:02

Hi Richard,


Our R&D are working on it and it should be fixed soon.


Thanks,

Wency

Netro Support

Defective Whisperer

19
Wency Pan
Updated at 2022-11-29 07:06:20
Hi Jean,

Sorry for the waiting time and the tracking has been sent to you email.


Regards, 

Wency

Netro Support
 

Network error

19
Wency Pan
Updated at 2022-11-28 01:03:55
Hi Sadar, Could you please send us email to support@netrohome.com with your Netro account and send us the screenshot? We will have our technician look into this issue.…

Random manual runs in the log

19
Wency Pan
Updated at 2022-11-23 07:07:46
Hi Ilya, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks R…

Sprite 6 will not connect
19
Wency Pan
Updated at 2022-11-23 07:07:08
Hi Robert, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Regard…

API
19
Wency Pan
Updated at 2022-11-23 07:06:47
Hi Jose, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks R…

Umidità migliore per il centro Italia

19
Wency Pan
Updated at 2022-11-15 05:59:16
Hi Alessandro,  Are you referring to the soil moisture level? It depends on the plant type. For example, we suggest watering grass from 60%~90%. For example, watering y…

Shut down for winter
19
Wency Pan
Updated at 2022-11-15 05:50:36
Dear customer,  You can  turn off  the “Enabled” button on the home page to put the device in "paused" mode. You can view this article for more info  https://netroho…

Smart watering with repeating program

19
Wency Pan
Updated at 2022-11-15 05:48:03
Dear customer,  If you turn off the smart zone feature, the rain delay feature is also disabled so you cannot have the app cancel programs if it rains more than 5mm.  …

Manual Mode not working

19
Wency Pan
Updated at 2022-11-09 03:06:43
Hi Gary, Does the app says the Netro controller is watering but it is not opening the valves?  Please check the wires. Are they loose or disconnected from the sl…

Reset whisperer
19
Wency Pan
Updated at 2022-11-08 06:43:56
Hi Omer, To reset the sensor to host mode, you will need to press the button 5-6 times to reset the sensor: 1. Press the power button once to turn on the sensor. If th…

Netro light
19
Wency Pan
Updated at 2022-11-07 07:31:12
Hi Alessandro, The white LED light cannot be turn off.  If the light do bother you, you may cover it with dark tape.  Thanks, Wency Netro Support …

Notifications of device offline
19
Wency Pan
Updated at 2022-11-07 07:27:42
Hi Carlo,  Netro will send notification when the system is offline more than 24 hours. But you need to enable Netro App notification in your smart phone settings. …

Netro Sprinkler WIFI Smart Controller not retry the connection
19
Wency Pan
Updated at 2022-11-04 01:04:19

Hi Gianluca，


We have also received your email and replied to you.


Thanks,

Wency

Netro Support

LearNetro Whisperer
19
Wency Pan
Updated at 2022-10-31 06:29:59
Hi Angel, This is how the self learning feature works: Netro's self-learning feature will update the model based on your soil type and data, for example, weather data. …

Percentage Adjustment
19
Wency Pan
Updated at 2022-10-31 06:09:18
Dear customer, I have forwarded your request to our R&D. We will support this feature in the future release. Thanks, Wency Netro Support …

Water valve opened

19
Wency Pan
Updated at 2022-10-25 05:51:49
Hi Paolo, When zone 5 opened watering, does the app says the Netro controller is watering? Could you take a screenshot and send us email to support@netrohome.com with y…

Whisperer

19
Wency Pan
Updated at 2022-10-21 02:15:36
Hi Jean, Please try leave the sensor under direct sunlight for several more days.  If you have traditional incandescent bulb lamp, you can also put the sensor solar pan…

Water pressure
19
Wency Pan
Updated at 2022-10-20 02:57:38

Hi Omer,


We have also received your email and will get back to you soon.


Thanks,

Netro Support