Dear Kasper,

We have set the PWS ID for you now.

Currently the app has a bug to prevent user add station ID from the app, it will be fixed soon in our next release. If you want to change Weather underground station ID, you can let us know. We will change for you. 

Regards, 

Wency

Netro Support

Hi Ethan,

Currently Netro does not support measuring water flow rate.

Thanks,

Wency

Netro Support

Hi Ethan, 

Netro uses the area and depth flow rate(inch/hour) to calculate the water usage and the equation we use is 

Area(inch^2) x depth flow rate (inch/hour) x time (hour) = water usage(inch^3) 

To have 50 gallons every other day for your zone, you will first need to calculate the watering duration according to the equation and then adjust smart watering or create your own programs. 

 You can choose boost mode to increase the watering amount. You can also choose "customized" mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers. (you will see the estimated water time after adjusting the percentage) 

Thanks, 

Wency 

Netro Support

Hi Alfonso,

I will forward your request to our developers.

Thanks,

Wency

Netro Support

Dear customer, 

Please follow the steps to do a total reset. 

1.Power off the device(unplug the power adapter) 

2.Wait for 2 seconds, replug the power back in 

3.Wait for 3 minutes for the device to start up 

4.Press and hold the reset button for 8 seconds to do a hard reset 

5.Wait for 3 minutes. This should set the light to slow blinking. 

Then you can go to the Netro app -> settings-> controller -> change wifi network/password. 

Thanks, 

Wency

Netro Support

Hi John,

We have updated it for you now.

Thanks,

Wency

Netro Support

Hi Ethan,

Netro's algorithm encourages longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several small slots to prevent water runoff.

Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff.

Thanks,

Wency

Netro Support

Hi Ethan,

 

Netro algorithm works like "If moisture level drops below the lower bound without any watering today, Netro will add water". Today is over 50% at the beginning of today so no watering scheduled today. The moisture may drop to below 50% because of high evaporation. In such case, Netro will add watering schedules.

 

Thanks,

Wency

Netro Support

 

Hi Gyanendra,

To cancel a rain delay, you can go to the schedule page, select the date with grey dot and there will pop up the restriction,  please select the restriction and it will show option to cancel. 
Rain delay is to forbidden watering in the next following days after rain and it is one-time setting. If you want to save the settings, please go to settings->preferences -> rain -> days to skip.

Thanks,
Wency
Netro Support

Hi Valeria,

The yellow check mark means the server did not receive signal when the schedules are executed.  All your schedules will be pre-downloaded on the local and updated every day. When the unit finish execute a schedule on the local, it will send signal to the cloud and the green check mark means the server receive the signal. However, when there is internet glitch, the server cannot receive the signal and will have yellow check mark.   

Could you please have someone to do a instant manual run? If you instant manual run without issue, please do not worry about the yellow check mark.

Thanks

Wency

Netro Support

Hi Alfonso,

I will forward to request to our R&D. Currently Netro only displays the data for a year to Netro users.

Thanks,

Wency

Netro Support

Dear customer,

We can help you setup the location in Spain from our server side could you please let us know your location info and the GPS location? Please send it to 

support@netrohome.com.

Regards, 

Wency
Netro Support

Hi Kurt,

Netro gets weather forecast data from our weather provider, which could be not accurate enough, as weather forecasting is challenging. You can check the weather data on the home tab or in the discover page. The rain amount is small(less than 0.1 inch) so it did not increase the moisture level a lot, this is why Netro still watered your zones after rain.

If it is not correct, you can select other weather provider in settings->weather provider, you can also select the weather station ID with the Wunderground option. Currently the app has a bug to prevent user add station ID from the app, it will be fixed soon in our next release. We can help you change.

With incorrect weather data, Netro’s smart algorithm could be not optima. You can also adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. 

If you think the smart schedules water too much , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 


Regards, 
Wency
Netro Support

Hi Ethan, 

By default, your Pixie turns on its WiFi module once every hour to sync up with the server. When the timer is sleeping, it is unaware of the schedule changes. Your Pixie timer is in the sleeping status during the time frame in your one time run. The next sync time is 2022/08/16 16:05. Therefore, it will have to wait until the next sync-up to start the watering.  

If you have to create a one time run to water instantly, you can go to Settings -> Preferences-> "Keep Online" and enable the feature. Please check this article for more info:https://www.netrohome.com/en/shop/user_guides/2

Thanks, 

Wency 

Netro Support

Dear Customer,

We checked your water history. Your smart scheduels after 6:57 AM all shows green check mark, which means they were executed without issue. Your smart schedules from 6:00 AM to 6:44 AM have yellow check mark, which means the server did not receive signal when the schedules are executed.  All your schedules will be pre-downloaded on the local and updated every day. When the unit finish execute a schedule on the local, it will send signal to the cloud and the green check mark means the server receive the signal. However, when there is internet glitch, the server cannot receive the signal and will have yellow check mark.   If you instant manual run without issue, please do not worry about the yellow check mark, even there is no internet service for a while, the unit can still execute up to 128 pre-downloaded scheduels.

Thanks
Regards,
Netro Support

Hi Tungster,

We received your order and your parcel was delivered 2022/8/16 through Fedex. The tracking email has been sent to you. Could you please check your spam or trash email?

Thanks,

Wency

Netro Support

Hi Jean,

 

Today display is blank because Netro has not updated the data yet. If you select "AM",  the data displays correctly.

 

As the temperature is high, the moisture drops accordingly. However, it is normal to keep the humidity in this range at 90% as Netro waters your zone everyday. 

 

Thanks,

Wency

Netro Support

Hi Ken,

We will have our technician look into this issue and get back to you soon.

Thanks
Wency
Netro Support

Hi Jean,

We will have our technician look into this issue and get back to you soon.

Thanks
Wency
Netro Support

Hi Elisabeth,

Netro will skip smart watering and programs when there is large amount of rain or watering regulations and manual restrictions. So when you set up your own program watering time, please do not conflict with your local Regulations if there is any. 

Could you please send us email to support@netrohome.com with your Netro account registered email? Which zones did Netro skip watering with program settings watering every three days? 

We will have our technician look into this issue. 

Thanks,

Wency

Netro Support