Dear customer,

We have updated the regulation database from our server side.

Thanks,

Wency

Netro Support

Hi Vincent,

Netro will skip smart watering and programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations and manual restrictions. Please check if it is the weather restrictions. You can customize the weather restrictions in setting -> preferences -> rain, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.5 inch.

Thanks,

Wency

Netro Support

Hi Vanina,

Are you using pump or master valve? We are looking into it and will get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

The "E2" code indicates that you might have an open circuit. Could you please check if the valve is connected or broken? 

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Wency

Netro Support

Hi Jean,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear customer,

You can turn off the smart zone feature so the rain delay will be disabled. Or you can customize the weather restrictions in setting -> preferences -> rain and set the threshold at a high value, like 5 inch.

Currently Netro cannot export the irrigation data to a file.

Thanks,

Netro Support

Hi Vincent,

Please go to Settings->Sensors, select your sensor, scroll down and you can check the battery level.

Thanks,

Wency

Netro Support

Hi Jim,

We are looking into it and will get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

We have updated it for you now.

Thanks,

Wency

Netro Support

Hi Ale,

You could try "Eco" mode in setting->zones->smart zones->mode to reduce the watering amount.

Thanks,

Wency

Netro Support

Dear customer,

By default, your Pixie turns on its WiFi module once every hour to sync up with the server. The sync-up usually takes less than one minute. For the next 59 minutes the timer will be sleeping and disconnected from the WiFi until the next sync. When the timer is sleeping, it is unaware of the schedule changes, including the manual watering.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email? We will change it for you from the server side.

Thanks,

Wency

Netro Support

Dear customer, 

There are two moisture values: the top soil moisture reported by the sensor, and the overall soil moisture estimated by Netro. We have a AI model to estimate the overall soil moisture. 

The smart watering uses overall moisture level. We checked the smart watering is set to customize with a low of 25% and a high of 45%, which is the overall moisture level so it does not match with 6% moisture level which is the sensor moisture level. 

You can go to Settings->Sensors->Select a sensor and tap the "Watering Adjustment" to input the value of "moisture to skip watering/ add watering". This skip watering feature use the top-soil moisture from Whisperer sensor, not the overall moisture level. 

Thanks, 

Netro Support

Hi Jens,

Thanks a lot for your suggestions. Sorry Netro does not have plans to support home assistant.

Thanks,

Wency

Netro Support

Hi Andrew,

Our R&D are looking into it and will get back to you soon.

Thanks,

Wency

Netro Support

Hi Green,

We checked the smart zone feature is disabled for your zones. When the smart zone is disabled, the system will strictly follow the user program to water the zones. There is no intelligence here. Netro will not skip your schedules when there is rain.

Your program is only in effect during May~October so there are no programs recently. Please let us know if you see any further issues.



Thanks,

Wency

Netro Support

Hi Green,

Our R&D are looking into this issue and will get back to you soon.

Thanks,

Wency

Netro Support

Hi Angel,

Thanks for contacting us. We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. In the next app release there will be a public on/off control for this feature.


Thanks,
Wency
Netro Support

Hi Christophe,

Netro Whisperer sensor is available on our own website https://netrohome.com and if your address is FR, there shall be no taxes. 

Netro provides free shipping on orders over $150.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Wency

Netro Support