Dear customer,

You do not need hub for the Pixie, Smart Hose Faucet Timer.  Netro Pixie timer can be used independently as a smart irrigation controller and does not require connection to a Netro controller.

Netro's newly release product Netro Pixie Z1 is paired with the Netro Hub.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Hi Phil,

Netro doe not have distributors in the UK. Currently, Netro sensor Whisperper is  available on our own website https://netrohome.com

We offer Free on orders over $150, otherwise $25* in the UK.

Thanks,

Wency

Netro Support

Dear customer,

if you want to run it 2 days, you can create two one-time run in Settings->Programs. 

You can go to Settings->Programs to delete the programs. If you want to cancel a future run, you can go to the Schedule page, select the day and skip the user programs.

If you do not want any watering for a period of time in the future, you can put the controller in standby mode by toggling the Enabled button on the home page. 

Thanks,

Wency

Netro Support

Dear customer,

Sorry Netro does not have 0 Minute settings. You can deselect the unwanted zones in the program settings.

Thanks,

Nereo Support

Dear customer,

Could you please manually turn on and off the valve (quickly press the button twice) for about 10 times?

Could you please send us an email to support@netrohome.com with your Netro account registered email?

We will look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Hi Neil,

We will look into it and get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

The humidity is 27% on April 13th and it shows 100% after watering on April 14th.


Netro encourages longer water time and less water frequency, which will help growth of the roots. It will also break long water time to several small slots to prevent water runoff. If you think the smart schedules water too much , you can either change to different smart zone mode (ECO), or you can set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111

Please let us know if you have any further questions.

Hi Sang，

We will look into it and get back to you soon.

Thanks,

Wency

Netro Support

Dear Christophe,

Sorry, we do not have test/dummy serial number.

Thanks,

Wency

Netro Support

Dear customer,

You can use Netro shared user feature to set the Netro devices for two users. Please let the user register a Netro account first. You can refer to this article about how to use the shared user. http://www.netrohome.com/forum/posts/147

Thanks,

Wency

Netro Support

Dear customer, 

We will look into it and get back to you soon. 

Thanks,

Wency 

Netro Support

Dear customer,

Could you please confirm if your programs are enabled and check the start time of your programs?

If you want to use your own programs and do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic for this certain zone, which only skip rainning days for your programmed schedule. For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Wency

Netro Support

Dear customer,

We are not quite sure about your question. Do you mean what are the main products of Netro? If you have any questions that require detailed answers, please send an email to our corporate email address (support@netrohome.com). At the same time, we value the opinions and feedback of every customer. If you have any suggestions or comments, please feel free to contact us at any time.

Thanks,

Wency

Netro Support

Dear customer,

By default, Netro skip schedules today and tomorrow if today rains more than 0.2 inch. If the rainfall amount is smaller than 0.2 inch reported by weather provider, Netro will not skip watering. 

The weather report may not be that accurate. If you want try another weather report, please go settings->weather provider. You can switch to other weather providers to see if it works better. You could also try weather provider: Wunderground PWS and input your station ID. 

You can adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. You could also customized the weather restrictions, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.1 inch. The setting is in "setting -> preferences -> rain".

To turn off the smart zone feature, please go to Settings->Zones->Smart Zone to turn off the smart zone feature. For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Wency

Netro Support

Dear customer,

Thanks a lot for your suggestion and we will update the translation accordingly for the App and Web versions. 

If you create a program or restriction, Netro will strictly follow the watering time and duration, however, preferences will not. Netro will try to water during your preferred time. However, if Netro believes your watering is not enough, it will still water your zones regardless of your preferred watering time. 

If you have any questions or concerns regarding product usage, feel free to contact our customer support team(support@netrohome.com) for assistance.

Thanks,

Wency
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks

Wency 

Netro Support

 

Dear customer,

We have adjusted the watering duration up to 2 hours. However, currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. Please note that the touch screenshot of the Spark controller shows 99 minutes, not 120 minutes. We will fix it in a future release.

Thanks,
Netro Support