Dear customer,

Our cloud service is provided by Amazon and we have an unexpected AWS server outage a few hours ago, at that time the cloud service was temporarily unavailable. The issue has been fixed now.

Thank you for your suggestion. We are discussing this issue with our R&D and doing everything possible to reduce the likelihood of such problems.

Please accept my sincere apology for the software glitch we had yesterday afternoon.

I apologize for any inconvenience I may have caused.

Thanks,

Wency

Netro Support

Dear customer,

It does not need to be regularly cleaned.

Thanks,

Wency

Netro Support

Dear customer,

 The soil around the sensor should be tight, otherwise the moisture reading will be too low and it will be difficult to train the sensor to understand the soil. Please let us know if it helps.

Thanks,

Wency

Netro Support

Dear customer,

Could you please let us know more details about the issue?

Thanks,

Wency

Netro Support

1. Our design team has carefully designed the cover to ensure that the product can provide optimal performance in various environments, and the product's light is already very bright. We will consider your suggestion and provide feedback to the design team. We recommend installing the unit in a slightly darker environment or installing it indoors.
2. Netro Spark controller has an internal battery that generally does not need to be replaced.
3. The Pixie battery is permanently rechargeable and can charge under sunlight.
4. Thank you for your suggestion regarding the web interface. I will report it to our R&D team for improvement.
5. We do not allow two programs to overlap watering times, so the app will give an error message. You can check whether your programs have time conflicts.
6. We apologize that we do not currently support copying program. The backup program is designed to ensure that the device continues to operate in case of a network outage. It does not run when the device is connected to the network, and it will run after the device is disconnected and the settings are successfully saved on the cloud server.

Regards,

Wency

Hi Shahid,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Wency

Netro Support

Dear customer,

To cancel a rain delay, you can select the date with grey dot and there will pop up the restriction,  please select the restriction and it will show option to cancel. Rain delay is to forbidden watering in the next following days after rain and it is one-time setting. If you want to save the settings, please go to settings->preferences -> rain -> days to skip.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

Dear customer,

You can set up your smart zone for basic mode, which will not create smart schedules for you, and the rain will automatically skip when there is rain.

Please check this article https://netrohome.com/forum/posts/111

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Wency, 

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Wency, 

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency, 
Netro Support

Dear customer,

1. Count the number of sprinkler head n, if all heads (typicall yes) have the same Liters per minute, calculate V = L/min * 60 mins * n, which is the total volume of water provided by all heads in an hour.
2. Measure or estimate your zone area A in the unit of m^2. 3. The flow rate PR= 1000V/A, which is the average depth of water your zone gets in an hour.

We understand that it would be useful to have the flow rate specified when selecting sprinkler types for zones. We appreciate your feedback on this matter and will take it into consideration for future updates.

Thanks,

Wency

Dear customer,

To access the link, please try entering from the "Settings" tab instead.

To connect your device, click on "+ Add" button, then select "+ Device". After that, click on "Works with Google" and search for "Netro". Finally, login by entering your username and password. Could you please send us email to support@netrohome.com and we will send the screenshots to you which might be helpful.

Let me know if you have any further questions or concerns.

Thanks,

Wency

Netro Support