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Wency Pan


Answers

Smart schedules

19
Wency Pan
Updated at 2023-02-08 07:16:04
Hi Vincent, Netro will skip smart watering and programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations and manual restrictions. Please ch…

Irrigation is cut off before programming

19
Wency Pan
Updated at 2023-02-06 07:10:19

Hi Vanina,


Are you using pump or master valve? We are looking into it and will get back to you soon.


Thanks,

Wency

Netro Support

MEANING OF code E2

19
Wency Pan
Updated at 2023-02-03 01:26:38
Dear customer, The "E2" code indicates that you might have an open circuit. Could you please check if the valve is connected or broken?  You might also want to c…

Whisperer light

19
Wency Pan
Updated at 2023-02-02 02:17:45
Hi Jean, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks W…

Help

19
Wency Pan
Updated at 2023-01-31 07:52:40
Dear customer, You can turn off the smart zone feature so the rain delay will be disabled. Or you can customize the weather restrictions in setting -> preferences -> ra…

Whisperer plant sensor

19
Wency Pan
Updated at 2023-01-29 01:11:46
Hi Vincent, Please go to Settings->Sensors, select your sensor, scroll down and you can check the battery level. Thanks, Wency Netro Support …

I have one pixie installed but can’t add the second one

19
Wency Pan
Updated at 2023-01-29 01:09:36

Hi Jim,


We are looking into it and will get back to you soon.


Thanks,

Wency

Netro Support

add my wunderground station ID

19
Wency Pan
Updated at 2023-01-29 01:07:14

Dear customer,


We have updated it for you now.


Thanks,

Wency

Netro Support

Reduce watering time in 1 zone

19
Wency Pan
Updated at 2023-01-23 04:08:33

Hi Ale,


You could try "Eco" mode in setting->zones->smart zones->mode to reduce the watering amount.


Thanks,

Wency

Netro Support

Delay on Manual watering

19
Wency Pan
Updated at 2023-01-23 03:58:07
Dear customer, By default, your Pixie turns on its WiFi module once every hour to sync up with the server. The sync-up usually takes less than one minute. For the next 5…

Change Username

19
Wency Pan
Updated at 2023-01-16 07:42:03
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will change it for you from the server side. …

Customized moisture level not triggering watering

19
Wency Pan
Updated at 2023-01-13 08:27:20
Dear customer,  There are two moisture values: the top soil moisture reported by the sensor, and the overall soil moisture estimated by Netro. We have a AI model to est…

Home Assistant

19
Wency Pan
Updated at 2023-01-13 03:56:54

Hi Jens,


Thanks a lot for your suggestions. Sorry Netro does not have plans to support home assistant.


Thanks,

Wency

Netro Support

Location issue when adding sensor

19
Wency Pan
Updated at 2023-01-04 02:28:07

Hi Andrew,


Our R&D are looking into it and will get back to you soon.


Thanks,

Wency

Netro Support

New phone - deleted schedules??

19
Wency Pan
Updated at 2023-01-03 07:48:35
Hi Green, We checked the smart zone feature is disabled for your zones. When the smart zone is disabled, the system will strictly follow the user program to water the zone…

New phone - deleted schedules??

19
Wency Pan
Updated at 2023-01-03 02:21:25

Hi Green,


Our R&D are looking into this issue and will get back to you soon.


Thanks,

Wency

Netro Support

Notifications

19
Wency Pan
Updated at 2022-12-27 02:06:55
Hi Angel, Thanks for contacting us. We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interes…

So complicated to get your product from France

19
Wency Pan
Updated at 2022-12-27 02:05:49
Hi Christophe, Netro Whisperer sensor is available on our own website https://netrohome.com and if your address is FR, there shall be no taxes.  Netro provides free …

Irrigazione incontrollata

19
Wency Pan
Updated at 2022-12-27 02:02:10
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

Netro's Alexa commands in ITALIAN

19
Wency Pan
Updated at 2022-12-12 06:55:35
Hi Roberto, Please find the Alexa commands in Italian: 1. Alexa, chiedi a Netro Home di annaffiare zona 1 per 5 minuti. 2. Alexa, chiedi a Netro Home di annaffiar…