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App is not installing

Martin Trevino
Updated at 2023-08-09 16:40:50 UTC 
Your updated 3.2.0 app is hung.  Not installing on my iphone.
View: 959   Answer: 1

Option to Manually Run a designated Program with Alexa control

Louise Brinkman
Updated at 2023-08-10 05:52:23 UTC 
Have just installed the NetroHome Spark 16 station unit. All working, connected to wifi and Alexa.  Have written a Program called "A" to water zones 2-8 for 6 minutes, however, I do not want it to water according to a set time on any given day but when I choose to manually run the program  via voice through Alexa.  I've disabled smart watering on all my zones.  I've saved the program but Alexa does not support "open NetroHome and run program A"...how would I manually word it to Alexa to water zones 2 to 8 manually?  Or, how to save a "manual" program that I can run at whim via the app but preferably through Alexa when I choose to run it (without start times etc)...the app clearly allows a manual run but I don't want to run all 16 zones for certain minutes...just zones 2-8 for the same amount of time when I choose without commanding Alexa for individual zones or configuring through the app every single time....I bought the unit for voice control with Alexa, I don't want to fiddle with phone app each time. Please advise how to save a manual program without a regular start time that I can easily use with Alexa (I can write a custom command Alexa routine to run it).  Thank you in advance and looking forward to figuring this out.
View: 871   Answer: 1

Spark and Sensors

C He
Updated at 2023-08-10 06:45:57 UTC 

Hi all,

I use 1 Netro Spark with 2 Whisperer sensors.

All devices are added to the app and i can see in the app.


In the app I can open by dropdown on top the Spark OR the Sensors. When i open there the Spark and go to setup, then i can can see the entry sensor, but the i can not add the sensors i have. 


I want to connect the sensors to the spark and the spark should Start the watering in relation to the real condition measured from the sensors. 


But how to connect the Whisperer to the Zones? 


Thanks for support!

View: 992   Answer: 1

Calendar View

John Kollehner
Updated at 2023-08-10 11:23:26 UTC 

Netro Support Team,


Where do I find the calendar view?    Is it the schedule icon on the bottom of the home screen?


I simply want to view when my sprinklers will run in the future when using "smart watering", "level: advanced".


I find that trying to find answers to questions when I am limited to community postings is cumbersome.   A good detailed manual would be very beneficial.


John Kollehner

Houston, Texas




View: 888   Answer: 1

technic support

Isabel Santillan
Updated at 2023-08-11 07:07:33 UTC 

My Netro control does not conect to internet. I think is broken. Do you know if there is any technical support in Spain to repair it?

Thank you

View: 859   Answer: 1

My Netro Sprite-12 is not connecting to the cloud

Kay Fluhr
Updated at 2023-08-11 17:07:54 UTC 

Hi there

also calling from Spain. Since today my Netro device is not connecting to the cloud. Re-assigning to WIFI via the APP is not working.

In my network + configurations nothing has changed.

Can you check maybe log file on your side?

Serial No of the device is cc50e34a7616

Strangely my Netro hubs are working.

UPDATE: reconnecting with an Android app + device worked like a charme. BUT if I start watering manually the watering is not starting, status is showing "communicating" for ages also after restarting devices many times.

View: 902   Answer: 2

Pixie

Charles Schatz
Updated at 2023-08-12 15:53:10 UTC 
How do I synch my pixie without having to wait for the scheduled time?
View: 909   Answer: 1

Alexa Skill and Integration with App

Louise Brinkman
Updated at 2023-08-12 23:01:10 UTC 
This skill needs an urgent update.  There is no way to have Alexa water unless it is all zones or 1 zone at a time.  Have written 3 different watering programs for my 16 zones as not all zones require watering on same day or times etc...however, unlike the Orbit BHyve for example, you cannot have Alexa water Program A for example...so no manual watering of any program via Alexa unless all 16 zones or 1 at a time!  Asking Alexa to water means ALL zones which is not desirable for so many customers.  And my regular 6 zones that require watering at different times is painful by one zone at a time via Alexa.  Smart Watering has proved unreliable with my soil and plant type so not to be trusted and now unused by me. Why on earth can it not be updated to allow for a program to run via Alexa like all the other wifi controllers that are Alexa enabled?  Purchased this only for Alexa capabilities so horribly disappointed.  And why on earth can one not save a manual program WITHOUT a start time?  If it needs a start time it is not manual!  I know there is the Backup program for loosing wifi.  But at this stage it is hard to understand why something so basic in an Alexa Skill like running a program (for specific zones only) has not already been implemented.  Have emailed customer support regarding this several days ago and as yet no response.  Please advise of a way around this.  Help would be appreciated, kind regards
View: 937   Answer: 1

Ventile open, but not closed, Ventilttest successfully done

C He
Updated at 2023-08-13 11:54:36 UTC 

Hello, 

Problem: Ventiles open by Netro successfully (by schedule or manually. But after the run time the Ventiles do not close. The only option i have is the switch off the Netro. Than the ventiles close. 


Ventilttest successfully done (see screenshot)


Whats wrong? 


View: 885   Answer: 1

Sprite-12 will not connect to wi fi

Aspensprinklers
Updated at 2023-08-13 23:37:32 UTC 
I followed video instructions and will not connect 
View: 898   Answer: 1

Moisture to skip watering

Maurizio Gianesin
Updated at 2023-08-15 19:55:07 UTC 
Is there any reason for which Moisture to skip watering cannot be less than 50% ? 
I appreciate any answer . 
Many thanks
View: 929   Answer: 1

Ventiles are not closed from spark - not smart watering

C He
Updated at 2023-08-17 05:23:52 UTC 

Hello Netro Support, 


The Spark startet watering today at 4 am as it was calculated by whisperer and weather. 3 Zones got water, but instead of watering 10 minutes the gras got 3 hours water. 

I wasted a lot of water, this is far away of smart watering. My old installation from Gardena / Husquarna never had such problem. 


The spark was not able to close the Ventils! 


The only way was the make the spark powerless. 


What’s wrong? 


Again: the test procedure of the ventiles works without any problem, spark open AND CLOSE every ventile step by step! 



 

View: 947   Answer: 2

Bluetooth cannot find my Spark

Jacob Matheny
Updated at 2023-08-22 15:14:09 UTC 
Hello I’m currently trying to connect my spark 16 controller to my Wi-Fi network. In the Quickstart guide it is asking me to enable my Bluetooth and find the device that way. I’ve done so and it is not popping up. I tried connecting it via Wi-Fi, and it would not work as well. if I can, please get a solution quickly if that would be great. My grass field is currently not getting water.
View: 814   Answer: 0

Bluetooth cannot find my Spark

Jacob Matheny
Updated at 2023-08-22 15:15:10 UTC 
Hello I’m currently trying to connect my spark 16 controller to my Wi-Fi network. In the Quickstart guide it is asking me to enable my Bluetooth and find the device that way. I’ve done so and it is not popping up. I tried connecting it via Wi-Fi, and it would not work as well. if I can, please get a solution quickly if that would be great. My grass field is currently not getting water.
View: 863   Answer: 1

Sprinkler Type for Soaker Hose

TJ Wasik
Updated at 2023-08-23 18:57:57 UTC 

I am using 1/4 inch soaker hose for my netro controlled irrigation system, yet that is not an option in the "sprinkler type" selection box. What Sprinkler Type should I choose as an equivalent? Are there any plans to add Soaker Hose as an option in a future update?


I have small lengths of soaker hose encircling the base of each of my 20 bushes with lengths of standard hose running between them. for a total lengh of 50 feet of soaker hose.

View: 920   Answer: 1

Se cierran electroválvulas y deja de regar

Xavi
Updated at 2023-08-25 21:23:22 UTC 
Hello! For a few days the watering has stopped in the middle of the program, although in the app it tells me that it is watering. Sometimes I try to irrigate manually and the irrigation does not connect either, but in the app it tells me that it is watering.
View: 825   Answer: 0

Not connecting

Ali M
Updated at 2023-08-27 05:07:14 UTC 
Won't connect to the internet. Tried all day
View: 877   Answer: 1

Addind more than 3 Users?

scgrossengersdorf
Updated at 2023-08-27 11:07:02 UTC 

Hello everyone,


Is it possible to set up more than 3 users in the user administration or are there plans to increase this number?

Best regards
WH
View: 880   Answer: 1

Sensor offline

Tonycimo
Updated at 2023-08-28 21:29:20 UTC 

Hello 

Actually i have 3 sensors in my garden and 2 are properly seitched on instead one randomically switched off and i see it because there is no data in statistics


How csn i solve it? 

Czn i check snything?


Thanks

View: 889   Answer: 1

Whisperer sensor already in account error

Scott Yates
Updated at 2023-08-29 12:38:49 UTC 
I had previously installed a Whisperer sensor and then removed it from the app.  I factory reset the Whisperer 3x successfully.  When I try to re-install it again, I go through the setup process and at the end, I receive a "Sensor xxxx already in your account".  I have gone to the app and website to see if the sensor is listed but it is not.  Any suggestions on how to fix this issue would be sincerely appreciated.
View: 975   Answer: 1