User profile photo

Wency Pan


Feeds

Answers

Pixie in constant “sleeping” mode
19
Wency Pan
Updated at 2022-03-23 02:10:29
Hi Joe, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

Lose connection
19
Wency Pan
Updated at 2022-03-22 02:15:36
Hi Simone, Sometimes if the device restart quicker than router, it may not be able to reconnect to the router immediately. But after 1 day (24 hours), it will restar…

2 zones turning on at the same time
19
Wency Pan
Updated at 2022-03-22 01:56:03
Dear customer, If you remove the wire for station 3 from the controller, then start watering other stations for example station 2 or 4, does station 3 start to water…

Iphone / ipad app keeps crashing
19
Wency Pan
Updated at 2022-03-22 01:51:21
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this iss…

Why no play button for manual watering in Beta
19
Wency Pan
Updated at 2022-03-22 01:50:48
Dear customer, The manul run button is in the home page, below the Netro logo, there is task bar "online", "enabled", "manual run", "rain delay". Please select "manual run" to …

Lost connection
19
Wency Pan
Updated at 2022-03-21 06:34:54
Hi Simone, Could you please check your unit LED light status? Is the light fast blink, slow blink,  solid light or no light at all? Please try power cycle the unit fir…

Manual run not available in version 3.0.1
19
Wency Pan
Updated at 2022-03-21 06:27:45
Dear customer, We have updated the app and the manul run button is in the home page, below the Netro logo, there is task bar "online", "enabled", "manual run", "rain delay". Pl…

Pixie in constant “sleeping” mode
19
Wency Pan
Updated at 2022-03-21 06:23:12

Hi Joe,


I have forwarded this issue to our R&D. We will get back to you soon.


Thanks,

Wency

Netro Support

Ap not showing when zones are on
19
Wency Pan
Updated at 2022-03-21 06:15:55

Hi Mark,


Could you please let us know on which day Netro App does show watering in real time?


Thanks,

Netro Support

Whisperers not sending data
19
Wency Pan
Updated at 2022-03-21 02:02:42
Hi Alfonso, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thank…

Restriction times not validating correctly
19
Wency Pan
Updated at 2022-03-17 07:55:44
Dear customer, Thanks for reporting this issue and I have forwarded it to our R&D. We are trying to reproduce this issue. Could you please let us know is your mobile ph…

Flow rate
19
Wency Pan
Updated at 2022-03-15 01:42:59
Hi Sander, We will set the minimum value to 1mm in the future release of the app and currently you can set it as 10mm. Thanks, Wency, Netro Support …

It says it sleeping
19
Wency Pan
Updated at 2022-03-15 01:34:35
Hi Judith, It is possible that the timer was shipped by airplanes and the shipping company may have demagnetize the internal valve. Manually turning on and off the valv…

Problem Sprite 6
19
Wency Pan
Updated at 2022-03-15 01:30:42
Hi David, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Wency…

Netro pixie in standby
19
Wency Pan
Updated at 2022-03-15 01:29:28
Dear customer,  This might be a bug and we have enabled your device now. We will  fix this bug in the next version. Please do not check the battery level on the home pa…

Whisper sensor

19
Wency Pan
Updated at 2022-03-11 02:52:55

Hi Anthony,


One Netro pixie timer only allows one sensor. 


Thanks,

Wency

Netro Support

19
Wency Pan
Updated at 2022-03-03 08:18:04
Hi Gabriele, We have also received your email. We will have our technician look into this issue and get back to you soon. Thanks, Wency Netro Support …

Interface
19
Wency Pan
Updated at 2022-03-03 08:16:25
Hi John, Here is the online digital manual https://www.netrohome.com/en/shop/help_center?category=video&serial=SPRITE For more information about Netro smart wate…

Wifi issues

19
Wency Pan
Updated at 2022-03-01 02:14:04
Hi Anthony, We checked your device and it is in idle mode. This might be a bug and we have enabled your device now. Could you please try again to check the wifi status?…

Meteo
19
Wency Pan
Updated at 2022-02-28 06:21:30
Hi Rob, We found your device status is standby mode. Could you please enable your device to check if it works? Thanks, Wency Netro Support …