Pixie in constant “sleeping” mode

Trying to manually operate Pixie via the Netro app. cannot get out of sleeping mode.   Time/duration field says; “pending”   Never exits that mode.    I tried on/off 10 times as I read in another reply and that did not resolve.   Removing and reinstalling battery unit did not resolve.  Help! 

Answer From Wency Pan

19
Wency Pan
 Updated at 2022-03-23 02:10:29 UTC

Hi Joe,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks,

Wency

Netro Support

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45
Joe Baxter
 2022-03-23 16:31:25 UTC  
Ok, will do