Wifi issues

My wifi only seems to work when my phone is within 10 feet of pixie. Any advice to fix this.

Answer From Wency Pan

19
Wency Pan
 Updated at 2022-03-01 02:14:04 UTC

Hi Anthony,


We checked your device and it is in idle mode. This might be a bug and we have enabled your device now. Could you please try again to check the wifi status?


Thanks,

Wency

Netro Support

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34
Anthony Bowersox
2022-03-01 10:03:36 UTC  
Awesome seems to be good now! Thanks

34
Anthony Bowersox
2022-03-07 03:36:16 UTC  
My nutro seems to be doing the same thing now, can u reset again?
19
Wency Pan
 2022-03-07 08:42:45 UTC  
Hi Anthony,

We have fixed it from the server side. We would like to reproduce this issue. Could you please let us know if you make any changes? What smart phone are you using?

Thanks,
Wency