Problem Sprite 6

hi, I have a problem, my Sprite 6 was Offline, I tried to do a quick reset, nothing!  i did a total reset.  After configuration, the white light is on steady, but I don't have the system in my app.  I tried to do the total reset, but the light does not flash and I no longer see the wifi of the Sprite.  what can I do?

Answer From Wency Pan

19
Wency Pan
 Updated at 2022-03-15 01:30:42 UTC

Hi David,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

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27
Davide Benfenati
 2022-03-28 13:23:13 UTC  
I wrote, but no one answered me
19
Wency Pan
 2022-03-29 05:16:29 UTC  
Hi Davide,
We have replied to you today and please check your email.