Hi Simone,

Sometimes if the device restart quicker than router, it may not be able to reconnect to the router immediately. But after 1 day (24 hours), it will restart again and reconnec to your router. If not,  please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue. 

Thanks,

Wency,

Netro Support

Dear customer,

If you remove the wire for station 3 from the controller, then start watering other stations for example station 2 or 4, does station 3 start to water?

Thanks,

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

 

Thanks,

Wency

Netro Support

Dear customer,

The manul run button is in the home page, below the Netro logo, there is task bar "online", "enabled", "manual run", "rain delay". Please select "manual run" to start watering for each zone. 

Thanks,
Wency
Netro Support

Hi Simone,

Could you please check your unit LED light status?

Is the light fast blink, slow blink,  solid light or no light at all?
Please try power cycle the unit first, unplug, wait for two seconds, plug it back, wait for about 2 minutes, see what the unit LED light status.

If the unit is in slow blink, please try reconnect your unit to your home wifi through settings>controller->change wifi network/password.
If the unit is in quick blink, please try below steps to do a reset, then reconnect it to your home wifi:

1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up
4.Press the reset button for less than 1 seconds to do a soft reset (use a pin insert to the RST hole button)
5.Wait for 5 seconds. This should set the light to slow blinking.
Then you can go to the Netro app -> settings-> controller -> change wifi network/password.

Please let us know if it works.

Thanks,
Wency
Netro Support

Dear customer,

We have updated the app and the manul run button is in the home page, below the Netro logo, there is task bar "online", "enabled", "manual run", "rain delay". Please select "manual run" to start watering for each zone. We are still improving the manual run feature and the final version should be almost like the previous one.

Thanks,

Wency

Netro Support

Hi Joe,

I have forwarded this issue to our R&D. We will get back to you soon.

Thanks,

Wency

Netro Support

Hi Mark,

Could you please let us know on which day Netro App does show watering in real time?

Thanks,

Netro Support

Hi Alfonso,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Dear customer,

Thanks for reporting this issue and I have forwarded it to our R&D. We are trying to reproduce this issue. Could you please let us know is your mobile phone and device in the same time zone?

Thanks,

Wency

Netro Support

Hi Sander,

We will set the minimum value to 1mm in the future release of the app and currently you can set it as 10mm.

Thanks,

Wency,

Netro Support

Hi Judith,

It is possible that the timer was shipped by airplanes and the shipping company may have demagnetize the internal valve. Manually turning on and off the valve (quickly press the button twice) for about 10 times can fix this issue.

Pleaase let us know if it works.

Thanks,

Wency

Netro Support

Hi David,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Dear customer, 

This might be a bug and we have enabled your device now. We will  fix this bug in the next version. Please do not check the battery level on the home page. 

Thanks, 

Wency 

Netro Support

Hi Anthony,

One Netro pixie timer only allows one sensor. 

Thanks,

Wency

Netro Support

Hi Gabriele,

We have also received your email. We will have our technician look into this issue and get back to you soon.

Thanks,

Wency

Netro Support

Hi John,

Here is the online digital manual https://www.netrohome.com/en/shop/help_center?category=video&serial=SPRITE

For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111 

Thanks,

Wency

Netro Support

Hi Anthony,

We checked your device and it is in idle mode. This might be a bug and we have enabled your device now. Could you please try again to check the wifi status?

Thanks,

Wency

Netro Support

Hi Rob,

We found your device status is standby mode. Could you please enable your device to check if it works?

Thanks,

Wency

Netro Support

Dear customer,

For Spark you can setup a local backup program stored on-device which is nonvolatile. The backup program does not depend on the cloud server and will always run. 

Thanks,

Netro Support