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Netro Support

Lives in: Camarillo, CA, US
Using: SPRITE-12 , SPARK-16 , SPRITE-6 , WHISPERER-1
Growing: Kentucky Bluegrass, Maple

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How can I give my landscaper a way to manage the watering cycles?
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Netro Support
Updated at 2018-10-11 03:17:47
Hi Joshua, Currently Netro doesn't have a separate way for a landscaper to access the app. The only way to give them control of the system would be to give them your accoun…

Kickstarters for Pixie, the Smart Hose Faucet Timer
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Netro Inc
Updated at 2019-06-05 01:59:12
Topic: Connected Home, Smart Watering
To the Netro community: We are very excited to introduce our new product, Pixie, the WiFi-connected Hose Faucet Timer. We have spent almost a year designing and develo…

Device sharing between multiple users
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Netro Support
Updated at 2019-07-29 03:11:08
Topic: Netro App
Device sharing between Netro users is supported. A user can authorize multiple users to access his or her Netro products. To give access to other users, please log in your Ne…

Netro
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Emilio Maione
Updated at 2019-04-25 15:49:02
Topic: Netro App
Come posso aggiungere skill netro in italiano grazie 

New seeding
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Netro Support
Updated at 2018-10-13 06:03:30
Hi Douglas, the "new plant" method tries to keep the moisture level very high (above 85%), but doesn't ensure watering every day. Neto does not water that frequent as expected…

Military time
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Netro Support
Updated at 2019-06-10 05:33:25
Hi Matty, Maybe some pages are 24 hours. Could you let us know the pages which is  24 hours? Our default watering is morning unless there's not enough time for watering…

Google Home
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Netro Support
Updated at 2019-06-11 02:08:33
Hi Alfonso, We only support Google Home voice control in English. Please use your google assistant app to find "Netro Sprite", either by directly typing "talk to Netro…

One Lawn, 2 Zones
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Netro Support
Updated at 2019-06-12 04:02:34
Hi Matt, Sprite cannot determine that these zones are watering the same area. We suggest the settings and parameters of two zones be the same. Is there any overlapped a…

Rain Delay
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Kirk Davis
Updated at 2019-06-14 11:06:04
Absolutely- a must have! I am so frustrated by the user interface- it's  nothing short of maddening.  The simplistic features that qould fix it could be coded in India in about …

Keeps watering after heavy rains!
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Netro Support
Updated at 2019-06-14 05:56:18
Hi Dan, As rainfall amount varies significantly even in a small area, the weather data could be not accurate enough for your place. Netro still watered your zone after …

Amazon and Google connection in Gernany
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Netro Support
Updated at 2019-06-04 02:23:36
Hi Piti, Netro currently only support English in Google Home and Alexa skills. We have not support Germany yet. We are looking for translations in Germany, then we will…

Netro Sprite not adhering to "Time Frame" setting
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Netro Support
Updated at 2019-06-24 06:02:51
Dear customer, We just checked your account and we find time regulation in your area: No watering between 6 am and 5 pm. So Netro will only water your zones before 6 am…

Google Home Commands not Working
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Netro Support
Updated at 2019-06-24 06:56:08
Hi Derrick, This could be speech recognition error. Could you please input the command in the google assistant and check it if works: "Talk to netro sprite to water zon…

Translation Issue - ITALIAN

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Gabriele Gianello
Updated at 2019-07-03 05:18:10
Topic: Netro App
Hi! I’m excited about Netro App and I’d love to contribute opening a support ticket for a double check of translations.  There’s a lot of minors but one is always in eviden…

Smart schedule failed/ watering outside perameters
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Netro Support
Updated at 2019-07-02 02:29:24
Hi Kyle. Currently we only have notification for users about device is offline but you need to enable Netro App notification in your smart phone settings. Netro always k…

Scheduling ( Two Smart watering levels; Smart disabled)
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Netro Support
Updated at 2023-06-09 06:07:25
Topic: Smart Watering
There are 2 different levels of Netro’s smart watering you can choose (For Netro watering controller, please go to Settings->Zones->Smart Zone; for Netro Pixie timer, please…

Why do you describe your system as AI?
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OK Hitz
Updated at 2019-07-08 23:15:28
Not sure what you mean but I agree to some point. I installed mine 2 days ago and it didn’t rain BUT the weather forecast predicted rain. It never happened though. In my opini…

Reset Moisture Level
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Netro Support
Updated at 2019-07-08 02:34:07
Hi, Currently Netro does not allow users to reset the soil moisture level.  However, Netro Whisperer sensor monitors real-time environmental conditions, for example, the so…

Home Assistant
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Netro Support
Updated at 2019-07-08 02:36:07
Hi David, Currently Google home only works in English country. To enable google home in Italy we need to support Italian, we are looking for Italian translator to review…

Rain versus no rain
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Netro Support
Updated at 2019-07-03 07:25:18
Hi Dennis, Thanks for your suggestion about allowing users to adjust smart scheduling when the weather forecast is not correct. I will forward your suggestion to our R&…