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Netro Support

Lives in: San Francisco, CA, US
Using: Sprite
Growing: Asparagus, Tomatoes

Comments

How can I give my landscaper a way to manage the watering cycles?

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Netro Support
Updated at 2018-10-11 03:17:47 UTC

Hi Joshua,

Currently Netro doesn't have a separate way for a landscaper to access the app. The only way to give them control of the system would be to give them your account name and password. However, we don't recommend you do that unless you're comfortable doing so.

 A workaround would be changing your password to a temporary one and after your landscaper completes the work you change the password back to the original one.


New seeding

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Netro Support
Updated at 2018-10-13 06:03:30 UTC

Hi Douglas, the "new plant" method tries to keep the moisture level very high (above 85%), but doesn't ensure watering every day. Neto does not water that frequent as expected due to weather, soil types, etc.

Scheduling ( Two Smart watering levels; Smart disabled)

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Netro Support
Updated at 2019-10-07 02:55:21 UTC
Topic: Smart watering

There are 2 different levels of Netro’s smart watering you can choose(Go to Settings->Zones->Smart Zone)


 1. Smart watering: Level advanced

This is the default setting of smart watering. In this level, your zones will be watered automatically by Netro with smart schedules.

Netro will do everything for you, you do not need to set up the program/schedule.

Netro will skip smart watering and programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations and manual restrictions.

You can inspect the Smart schedules in the calendar view. They are with the blue water-drop icons.

 

 

2.Smart watering: Level basic

In this level, no smart schedule will be generated. You will need to add programs manually (go to Settings->Programs to add programs) and Netro will skip programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations.

 If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule.

Please note when smart zone is enabled, your local regulations will automatic override your own program if there is any conflict. So when you set up your own program watering time, please do not conflict with your local Regulations if there is any. To check up regulations, please go to Settings->Regulations.

 

 

3.Smart-zone feature disabled

If you want to create your own programs and turn off smart zone feature and rain delay feature, go to Settings->Zones->Smart Zone and toggle the enable button. When the smart zone is disabled, the system will strictly follow the user program to water the zones. There is no intelligence here. Netro will not skip your schedules when there is rain. Regulation feature will not be in effect as well.



Kickstarters for Pixie, the Smart Hose Faucet Timer

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Netro Inc
Updated at 2019-06-05 01:59:12 UTC
Topic: Connected home, Smart watering

To the Netro community:


We are very excited to introduce our new product, Pixie, the WiFi-connected Hose Faucet Timer. We have spent almost a year designing and developing the smart timer and now it is ready to meet the users.  



We believe Pixie is a great choice if you have water systems running through hose faucet. It is as smart as Sprite and can pair with Whisperer. It is solar powered and has a removable battery for quick charge. If you like the features in the Netro app, it has all the access to them.



For more information about Pixie, please email to info@netrohome.com or simply leave a message/comment below and we will send you a promotion code for the first 50 buyers.


Thanks,

Netro Inc

Device sharing between multiple users

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Netro Support
Updated at 2019-07-29 03:11:08 UTC
Topic: Netro app
Device sharing between Netro users is supported. A user can authorize multiple users to access his or her Netro products.

To give access to other users, please log in your Netro account, go to Settings->Controller->Manage Users.

Note: Shared users must have a Netro account.


Add or delete users

Device owner can add or delete users through adding or deleting their user name or email account.

Tap “Manage Users” to authorize other users to access the device owner’s Netro products.


Tap “Manage Users” and then you will be directed to the “Users” Page.

Then you can add new manager or new player by tapping the “+” button.



Tap the “+” button and input the user name or user account.

Please input the user name or user account.


Tap “save” and then the user can have access to owner’s shared device.

Users’ information is displayed on “Users” page.



Once users are added, shared users will be shown on “Users” page.


 Access rights of shared users


There are two different types of shared type: Manager and player. Manager and player have different access rights. Manager has more access rights than player. Both manager and player cannot delete controller, change address, delete or add sensor.

Note: Shared users must have a Netro acccount.

Manager’s access rights:

Manager can use all the features of the shared device except deleting controller, changing address, deleting or adding sensor.

Player’s access rights:

a. Read-only: All settings in Controller, Sensors, Program(except run a cycle), Zone list can not be edited.

b. Hide: Preferences, Regulations, Restrictions, zone detail are not shown on Settings page. Regulations events and Restrictions events created by users are not shown on Schedule page.

c. Access to Schedule page: Player can create a one-time Run or Rain Delay on Schedule page.

d. Access to Program:Player can only do “run a cycle now” to programs created by device owners. Player can create a one-time Run or Rain Delay on Schedule page.



Netro

28
Emilio Maione
Updated at 2019-04-25 15:49:02 UTC
Topic: Netro app
Come posso aggiungere skill netro in italiano grazie 

Amazon and Google connection in Gernany

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Netro Support
Updated at 2019-06-04 02:23:36 UTC

Hi Piti,


Netro currently only support English in Google Home and Alexa skills. We have not support Germany yet. We are looking for translations in Germany, then we will publish it later.

Please use your google assistant app to find "Netro Sprite", either by directly typing "talk to Netro Sprite" or searching through the google assistant explorer. Then tap the "link" button, and you will be redirected to the account login page. After using your Netro account to be successfully linked, you will be able to use google home to work with Netro. You can talk to your Google home like: "Hey google, ask Netro Sprite to water zone two for 5 minutes." or "Hey google, ask Netro Sprite to stop watering." The Netro Sprite should start/stop watering accordingly. Currently these are the only two commands that we support. We will add more in future, for example, running a specific program.


Thanks,

Netro Support



Military time

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Netro Support
Updated at 2019-06-10 05:33:25 UTC

Hi Matty,


Maybe some pages are 24 hours. Could you let us know the pages which is  24 hours? Our default watering is morning unless there's not enough time for watering in the morning. Watering changed to PM watering is not caused by weather provider. It does not matter which weather to choose. 

It is possible that it is in the afternoon when you change the watering, so the watering activities can only be scheduled in the afternoon. Watering should be in the morning in your following watering schedules.


Regards,

Netro Support


Google Home

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Netro Support
Updated at 2019-06-11 02:08:33 UTC

Hi Alfonso,


We only support Google Home voice control in English. Please use your google assistant app to find "Netro Sprite", either by directly typing "talk to Netro Sprite" or searching through the google assistant explorer. Then tap the "link" button, and you will be redirected to the account login page. After using your Netro account to be successfully linked, you will be able to use google home to work with Netro. You can talk to your Google home like: "Hey google, ask Netro Sprite to water zone two for 5 minutes." or "Hey google, ask Netro Sprite to stop watering." The Netro Sprite should start/stop watering accordingly. Currently these are the only two commands that we support. We will add more in future, for example, running a specific program.

 

Please let us know if you have any further questions.

 

Thanks,

Netro Support

Netro Inc

One Lawn, 2 Zones

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Netro Support
Updated at 2019-06-12 04:02:34 UTC

Hi Matt,


Sprite cannot determine that these zones are watering the same area. We suggest the settings and parameters of two zones be the same. Is there any overlapped area between your two zones?

Thanks,

Netro Support

Keeps watering after heavy rains!

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Netro Support
Updated at 2019-06-14 05:56:18 UTC

Hi Dan,


As rainfall amount varies significantly even in a small area, the weather data could be not accurate enough for your place. Netro still watered your zone after heavy rain, this might because the weather forecast said there was going to be a small rain but it turns out to be a big one. The soil moisture level will not increase a lot after small rain so Netro still watered your zones to keep the soil mosute level up. You can go to the Home page, tap the moisture level(%)  in a circle in the zone area to check the soil moisture level of your zone by week/month.


Of course, all weather forecast could be wrong. Netro tries the best to provide accurate watering schedule even with incorrect forecast. First, we periodically update the weather data, once the weather data is changed, we update the un-executed schedules ASAP. Second, we re-check the weather data for the past, update our model, and adjust following schedules accordingly. For example, Netro may not water today due to large rainfall from forecast data. The next day, Netro re-check the weather data, if no rainfall found and your soil is dry enough, Netro will water accordingly.


Thanks,

Netro Support


Rain Delay

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Kirk Davis
Updated at 2019-06-14 11:06:04 UTC
Absolutely- a must have! I am so frustrated by the user interface- it's  nothing short of maddening.  The simplistic features that qould fix it could be coded in India in about a week. Giving it one more update to fix these things, then BLASTING them on Amazon. My neighbor hates me for suggesting and installing hers. Darksky is always wrong, amd not being anle to input actual rainfall, or at the very least hardcode zone moisture level to reset the calculation is ridiculous. 

Netro Sprite not adhering to "Time Frame" setting

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Netro Support
Updated at 2019-06-24 06:02:51 UTC

Dear customer,


We just checked your account and we find time regulation in your area: No watering between 6 am and 5 pm. So Netro will only water your zones before 6 am or after 5 pm. Please let us know if the water regulation is correct.


Thanks,

Netro Support

Google Home Commands not Working

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Netro Support
Updated at 2019-06-24 06:56:08 UTC

Hi Derrick,


This could be speech recognition error. Could you please input the command in the google assistant and check it if works: "Talk to netro sprite to water zone 1 for 5 minutes"


Thanks,

Netro Support

Smart schedule failed/ watering outside perameters

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Netro Support
Updated at 2019-07-02 02:29:24 UTC

Hi Kyle.

Currently we only have notification for users about device is offline but you need to enable Netro App notification in your smart phone settings.

Netro always keep one month schedule on local and can keep water your yard up to one month without wifi. 


We just checked your account and we found you preferred watering time is 12 am ~ 5am. Netro keeps watering outside your preferred watering time because Netro thinks the smart watering is not enough. To strictly restrict watering to a certain period, please go to Settings->Restrictions to add a restriction.

Regards,
Netro Support

Translation Issue - ITALIAN

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Gabriele Gianello
Updated at 2019-07-03 05:18:10 UTC
Topic: Netro app

Hi! I’m excited about Netro App and I’d love to contribute opening a support ticket for a double check of translations. 

There’s a lot of minors but one is always in evidence: the names of the DAYS OF THE WEEK (please see the attached image) .

The right translation is:

SUNDAY : DOMENICA

MONDAY: LUNEDÌ 

TUESDAY: MARTEDÌ 

WEDNESDAY: MERCOLEDÌ 

THURSDAY: GIOVEDÌ

FRIDAY: VENERDÌ 

SATURDAY: SABATO 


THE FIRST day of the week in Italy is always settend Monday 

Rain versus no rain

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Netro Support
Updated at 2019-07-03 07:25:18 UTC

Hi Dennis,


Thanks for your suggestion about allowing users to adjust smart scheduling when the weather forecast is not correct. I will forward your suggestion to our R&D.


Thanks,

Netro Support

Reset Moisture Level

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Netro Support
Updated at 2019-07-08 02:34:07 UTC

Hi,

Currently Netro does not allow users to reset the soil moisture level.  However, Netro Whisperer sensor monitors real-time environmental conditions, for example, the soil moisture level changes accordingly if you water manually. To get a proper calculation and better soil moisture accuracy, we suggest Netro Whisperer sensor and that's why we made it.

Netro currently doesn't support the feature to treated multiple zones as the same physical area and water them exactly the same, which we may support later.  If your zones have the same configurations, Netro's smart schedules should be almost identical for all zones. It's different  because you had manually water some zone, so zones might have different estimated moisture level. But it is totally fine. We make sure the moisture level in the a reasonable range for all zones.


Thanks,

Netro Support

Home Assistant

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Netro Support
Updated at 2019-07-08 02:36:07 UTC

Hi David,

Currently Google home only works in English country. To enable google home in Italy we need to support Italian, we are looking for Italian translator to review our translation from English. You can expect we support google home in Italy soon.

Thanks.
Regards,
Netro Support 

Why do you describe your system as AI?

8
OK Hitz
Updated at 2019-07-08 23:15:28 UTC

Not sure what you mean but I agree to some point. I installed mine 2 days ago and it didn’t rain BUT the weather forecast predicted rain. It never happened though. In my opinion AI would look at the facts and then decide what to do. My gras is dying because it’s not getting enough water and it’s hot. 


But Netro is not catching this. 


@Netro: I have an own weather station and would like to hook my Netro up to it and let it make decisions based on REAL data - not coulda shoulda... maybe, maybe not.


Is this possible? Otherwise it kinda defeats the purpose.


Thanks,

Oliver