Netro Support

Lives in: San Francisco, CA, US
Using: Sprite
Growing: Asparagus, Tomatoes


How can I give my landscaper a way to manage the watering cycles?

Netro Support
Updated at 2018-10-11 03:17:47 UTC

Hi Joshua,

Currently Netro doesn't have a separate way for a landscaper to access the app. The only way to give them control of the system would be to give them your account name and password. However, we don't recommend you do that unless you're comfortable doing so.

 A workaround would be changing your password to a temporary one and after your landscaper completes the work you change the password back to the original one.

New seeding

Netro Support
Updated at 2018-10-13 06:03:30 UTC

Hi Douglas, the "new plant" method tries to keep the moisture level very high (above 85%), but doesn't ensure watering every day. Neto does not water that frequent as expected due to weather, soil types, etc.

Kickstarters for Pixie, the Smart Hose Faucet Timer

Netro Inc
Updated at 2019-05-20 02:18:35 UTC
Topic: Connected home, Smart watering

To the Netro community:

We are very excited to introduce our new product, Pixie, the WiFi-connected Hose Faucet Timer. We have spent almost a year designing and developing the smart timer and now it is ready to meet the users.  

We believe Pixie is a great choice if you have water systems running through hose faucet. It is as smart as Sprite and can pair with Whisperer. It is solar powered and has a removable battery for quick charge. If you like the features in the Netro app, it has all the access to them.

For more information about Pixie, please email to info@netrohome.com or simply leave a message/comment below and we will send you a promotion code for the first 50 buyers.


Netro Inc

Device sharing between multiple users

Netro Support
Updated at 2019-04-02 03:12:03 UTC
Topic: Netro app
Device sharing between Netro users is supported. A user can authorize multiple users to access his or her Netro products.

To give access to other users, please log in your Netro account, go to Settings->Controller->Manage Users.

Note: Shared users must have a Netro account.

Add or delete users

Device owner can add or delete users through adding or deleting their user name or email account.

Tap “Manage Users” to authorize other users to access the device owner’s Netro products.

Tap “Manage Users” and then you will be directed to the “Users” Page.

Then you can add new manager or new player by tapping the “+” button.

Tap the “+” button and input the user name or user account.

Please input the user name or user account.

Tap “save” and then the user can have access to owner’s shared device.

Users’ information is displayed on “Users” page.

Once users are added, shared users will be shown on “Users” page.

 Access rights of shared users

There are two different types of shared type: Manager and player. Manager and player have different access rights. Manager has more access rights than player. Both manager and player cannot delete controller, change address, delete or add sensor.

Note: Shared users must have a Netro acccount.

Manager’s access rights:

Manager can use all the features of the shared device except deleting controller, changing address, deleting or adding sensor.

Player’s access rights:

a. Read-only: All settings in Controller, Sensors, Program(except run a cycle), Zone list can not be edited.

b. Hide: Preferences, Regulations, Restrictions, zone detail are not shown on Settings page. Regulations events and Restrictions events created by users are not shown on Schedule page.

c. Access to Schedule page: Player can create a one-time Run or Rain Delay on Schedule page.

d. Access to Program:Player can only do “run a cycle now” to programs created by device owners. Player can create a one-time Run or Rain Delay on Schedule page.


Emilio Maione
Updated at 2019-04-25 15:49:02 UTC
Topic: Netro app
Come posso aggiungere skill netro in italiano grazie