Hi Gregor,

Thanks for your feedback and I have forwarded it to our R&D. We will fix this issue.

Thanks,

Netro Support

Hi Scott,

This is not supported. As a workaround, you can go to settings->zones->specific zone number->smart zone-enabled->Mode ,select "customized" mode to adjust watering by providing the preferred moisture level to add/skip watering and flow rate of your sprinklers. 

Thanks,

Netro Support

Hi Jacques, 

You can set moisture to skip watering at 100% through Settings - > sensors - > watering adjustment - > moisture to skip water.The humidity will never reach 100% so it will never skip your zones. 

Thanks, 

Netro Support

Hi Bob, 

Do you want to clear all the smart watering schedules and generate a new watering schedule? If so, you will need to do a  hard reset. Netro will adjust smart watering schedules if there's any change in your zone settings. For example, change the soil type and sprinler type. 

Thanks, 

Netro Support

Hi Sasha,

Did you try other command e.g. "OK Google, start watering"?  "OK Google, talk to Netro Home". Could your provide us more details. If you are using the Google Home APP, does it work if you click the start button? If you using voice command, any feedback or error messages? 

Thanks,

Netro Support

Dear customer,

We will look into this issue and get back to you soon.

Thanks,

Netro Support

On the schedule page, you could find the reason of no watering. There are two reasons: 1. skip by sensor moisture, which is set to skip program is moisture is larger than 80% (settings->sensor->water adjustment). 2. skip by weather forecast. The setting is in setting->rain, you have set the threshold to be 0.2 and set the skip days as "Previous day" and "rainy day". According to your setting, Netro skips programs on 17th. You could update your setting if you want. 

Hi Riccardo,

Please go to Settings->Zones->Smart Zone and toggle the enable button. When the smart zone is disabled, the system will strictly follow the user program to water the zones. For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111 

Thanks, 

Netro Support

Dear customer, 

To add a manager, please first let the manager register Netro account email as a shared user. Please check this article https://netrohome.com/forum/posts/147 

If this issue still occurs, could you please send us email to support@netrohome.com with the screenshot? We will have our technician look into this issue. 

Thanks,

Netro Support

Dear customer,

Yes, for Spark you can setup a local backup program stored on-device which is nonvolatile. The backup program does not depend on the cloud server and will always run. 

For Sprite, it only stores 32 watering schedule pre-calculated in the cloud.

Thanks,

Netro Support

Yes, the pump does not turn off between two continuous watering schedules. For example:

Zone 1: 8:00 -> 8:10

Zone 2: 8:10 -> 8:20

However, the pump turns off for the gap between two noncontinuous watering schedules. For example:

Zone 1: 8:00 -> 8:10

Zone 2: 8:15 -> 8:20

Dear customer, 

For smart schedules, your zones will be watered automatically by Netro with smart schedules. Netro's algorithm allows the moisture level to deplete to a low level (recommended by EPA) before next watering, as your different zones have different settings and different moisture levels, the watering will not be on the same day or in order. 

For example, if the moisture level for zone 1,2 is low at 50% today, for zone 5, 6, 7 at 70% today, Netro will water zone 1-2 today and water 5,6,7 in the following days. Some zones are watered multiple times a day, you probably selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour and that is why we break the watering into many pieces to avoid water runoff. 

If you think the watering frequency is too high for your zones, you can go to Settings->zones->specific zone number->smart zone-enabled->Mode to choose your preferred mode. 

Thanks, 

Netro Support

Hi Haris,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Hi Lyndon，

Could you please let us know your plant type? 

Thanks,

Netro Support

Hi Alfonso, 

As your zones are attached to the same sensor, Netro's smart schedules should be almost identical for all zones. It's different now because you had manually water the two zones before with different time, so each zone have different estimated moisture level and different smart schedules. If you check the smart schedules in the following days, the smart watering duration should be almost the same. 

Thanks, 

Netro Support

Hi Rebekah,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks,
Netro Support

Hi Billy， 

We have also received your email and we will help you solve this issue. 

Thanks, 

Netro Support

Dear customer,

You can currently keep your defective timer and we can help you remove your sensor to your new replacement timer when your replacement arrives. Then we can delete the defective timer for you. In this way you do not need to re-adding it back to your wifi network.

Thanks,

Netro Support

Dear customer,

Please try close all your other app opened in the backstage. And reboot your smart phone. Then do this installation process agian.

Also, could you please let us know your smart phone type?

Thanks,
Netro Support
 

Hi Mark,

Are you using Netro Sprite controller or Netro Pixie timer? Could you please send us the screenshot to support@netrohome.com and we will look into this issue.

Thanks,

Netro Support