One day restriction

Lou Infeld
Updated at 2019-08-12 21:49:14 UTC 
My street is being paved one day next week.  I was told not to water my front lawn on that date.  The closest thing that the Netro app can do is restrict watering every day starting on that date.  There doesn’t seem to be a way of not watering on a specific date.
View: 65   Answer: 1

Update application

Anyhony Harwood
Updated at 2019-08-11 11:58:55 UTC 
How do you update application already installed
View: 45   Answer: 1

Spanish translation

Juan P
Updated at 2019-08-10 21:48:16 UTC 

Hi

I bought a netro Sprite controller and have been using the app for a couple of weeks now. I find the Spanish translation quite bad. Looks like a direct Google translation. 

I can help you in the translation if you want. Feel free to ask me for help if you want.


I would also love to be able to integrate netro with Google home. Currently I can't find it in my Google home app because of the lack of Spanish translation. I can help you with that if you want.


Apart from the Spanish translation problems, I think you have a great app and devices. Congratulations!

View: 87   Answer: 2

Zip code

Cosmin Marius
Updated at 2019-08-10 11:09:29 UTC 
Hi, how do I change the zip code from my netro app? Thank you
View: 35   Answer: 0

Plant Sensors Monitoring Multiple Zones

Netro Support
Updated at 2019-08-07 06:39:15 UTC 

To the Netro community:


We recently have launched an update for the Netro app on App Store and Google Play. In the newest version of the app, we allow one sensor to monitor up to 3 zones but the user needs to make sure the zones have similar environmental conditions.


Please upgrade your app to the newest version and go to Settings->Sensors, select a sensor, go to Zones and select the zones you would like to monitor.

            

            

After saving the changes, you can go to the Home page and check the topsoil moisture level of your zones reported by sensor.


Please feel free to explore other new and exciting features that we just added : 

1.Support Apple Watch

(only available for iOS )


2.Support Weather Underground PWS

(Settings->Controller->Weather Provider)


3.Rainfall adjustment

(Please go to the Discover page and tap the "+" button on the upper right corner,  select "Correct Rainfall")


Regards,

Netro Support




View: 87   Comment: 2

changing watering zone times?

Haru
Updated at 2019-08-06 01:53:14 UTC 
I have one zone showing a watering time of 1 minute.  Is there a way to change this.  In the settings it says it waters every 2.65 days for 13.5 minutes.  It may take 30 seconds or more for the zone to come on.  Any ideas
View: 42   Answer: 1

Program should be within the same day

OnePlus Venom
Updated at 2019-07-29 03:48:51 UTC 

When I try to set a program for tomorrow I get this message "Program should be within the same day"


What does that mean???


Why can't I set programs for an upcoming day???

View: 93   Answer: 1

Device sharing between multiple users

Netro Support
Updated at 2019-07-29 03:11:08 UTC 
Device sharing between Netro users is supported. A user can authorize multiple users to access his or her Netro products.

To give access to other users, please log in your Netro account, go to Settings->Controller->Manage Users.

Note: Shared users must have a Netro account.


Add or delete users

Device owner can add or delete users through adding or deleting their user name or email account.

Tap “Manage Users” to authorize other users to access the device owner’s Netro products.


Tap “Manage Users” and then you will be directed to the “Users” Page.

Then you can add new manager or new player by tapping the “+” button.



Tap the “+” button and input the user name or user account.

Please input the user name or user account.


Tap “save” and then the user can have access to owner’s shared device.

Users’ information is displayed on “Users” page.



Once users are added, shared users will be shown on “Users” page.


 Access rights of shared users


There are two different types of shared type: Manager and player. Manager and player have different access rights. Manager has more access rights than player. Both manager and player cannot delete controller, change address, delete or add sensor.

Note: Shared users must have a Netro acccount.

Manager’s access rights:

Manager can use all the features of the shared device except deleting controller, changing address, deleting or adding sensor.

Player’s access rights:

a. Read-only: All settings in Controller, Sensors, Program(except run a cycle), Zone list can not be edited.

b. Hide: Preferences, Regulations, Restrictions, zone detail are not shown on Settings page. Regulations events and Restrictions events created by users are not shown on Schedule page.

c. Access to Schedule page: Player can create a one-time Run or Rain Delay on Schedule page.

d. Access to Program:Player can only do “run a cycle now” to programs created by device owners. Player can create a one-time Run or Rain Delay on Schedule page.



View: 399   Comment: 2

going backward from topic item

gilles z
Updated at 2019-07-28 05:40:18 UTC 

When i read an answer on this forum (from the app) 

how can i return back to the previous list  of topics (without doing home button)?

View: 49   Answer: 1

wrong translation in French

gilles z
Updated at 2019-07-28 05:37:17 UTC 

name is translate with ‘prénom’ (meaning= first name) correct translation is ‘nom’

maybe you can have help from users to have a perfect translation in all languages

View: 58   Answer: 1

Wrong translation - Italian app

Sergio Bertolino
Updated at 2019-07-27 06:48:11 UTC 

Part 2 of my observation of the app content:

Months translation:


The month of May is Maggio 

You translated in Potrebbe which is the translation of the verb Can. 

Best regards. 

Sergio    

View: 52   Answer: 1

Wrong translation - Italian app

Sergio Bertolino
Updated at 2019-07-27 06:44:54 UTC 

Good morning. 

I like the app, also in Italian is well done and intuitive to understand and to program. It’s full of interesting info and give plenty of advice. You need to modify few words that have probably been translated thru a web based translator. The days of the week are:

Monday = Lunedí

Tuesday = Martedí

Wednesday = Mercoledí

Thursday = Giovedí

Friday = Venerdí

Saturday = Sabato

Sinday = Domenica



View: 46   Answer: 0

Wrong translation - Italian app

Sergio Bertolino
Updated at 2019-07-27 06:44:07 UTC 

Good morning. 

I like the app, also in Italian is well done and intuitive to understand and to program. It’s full of interesting info and give plenty of advice. You need to modify few words that have probably been translated thru a web based translator. The days of the week are:

Monday = Lunedí

Tuesday = Martedí

Wednesday = Mercoledí

Thursday = Giovedí

Friday = Venerdí

Saturday = Sabato

Sinday = Domenica



View: 51   Answer: 0

Yellow Triangle Symbol

OnePlus Venom
Updated at 2019-07-26 14:11:58 UTC 

Hello everyone,

I just noticed a yellow triangle symbol next to a watering schedule that was set for today.

Any idea what that yellow triangle means?

View: 69   Answer: 1

Fixing App "Contact Us" feature not working for Andorid

Netro Support
Updated at 2019-07-15 01:37:42 UTC 

To the Netro android users,


Our Netro app crashes for android on sending messages though Settings->Support->Contact Us suddently. Our R&D are fixing this issue and we expect to have the fixes in place in a few days. We are sorry about the inconvenience.


If you have any questions, please write to us support@netrohome.com and we will make sure to deliver technical support in short time.


Thanks again for your support and trust.


Regards,

Netro Support


View: 73   Comment: 0

How to change zip code in the addres in the setting/controller

sorondo
Updated at 2019-07-09 07:50:41 UTC 

How to change zip code in the addres in the setting/controller?


By mistake I nitroduced a wrong zip code in the address of the controller... How can I change it? Do I have to remove the controller and inmediatelly to add a new one? Thanks.


Jcgc

View: 105   Answer: 3

Translation Issue - ITALIAN

Gabriele Gianello
Updated at 2019-07-03 05:18:10 UTC 

Hi! I’m excited about Netro App and I’d love to contribute opening a support ticket for a double check of translations. 

There’s a lot of minors but one is always in evidence: the names of the DAYS OF THE WEEK (please see the attached image) .

The right translation is:

SUNDAY : DOMENICA

MONDAY: LUNEDÌ 

TUESDAY: MARTEDÌ 

WEDNESDAY: MERCOLEDÌ 

THURSDAY: GIOVEDÌ

FRIDAY: VENERDÌ 

SATURDAY: SABATO 


THE FIRST day of the week in Italy is always settend Monday 

View: 112   Comment: 1

Notifiche push

Andrea Casali
Updated at 2019-07-01 19:07:47 UTC 

Ciao, è possibile ricevere delle notifiche push tutte le volte che parte l’irrigazione?

Grazie

View: 82   Answer: 1

Google Home app questions- just installed my Netro Sprite!

jdonhowe
Updated at 2019-06-26 04:16:22 UTC 

I just installed my Netro Sprite and am having fun investigating all the options. After some false steps, I was able to link it to my google home account. so, my questions:

1. When I go through google, do I always have to say "Okay, Google, talk to Netro Sprite", and then when Netro responds, give a command, such as "water zone 1 for five minutes". Is there any way such that I can say directly to google "water zone 1", and Netro will do it (like smart light switches)- I don't have to tell google to tell TP-link to turn on the bedroom light!

2. I know that Netro controls zones sequentially (only one on at a time). When I ask Netro (through google home) to water zone 1 for x minutes, it then asks "what else can I do for you". If I say "water zone 2 for x minutes, it looks like it immediately turns off zone 1, and turns on zone 2. So, does "what else" mean "instead of", rather than "in addition to" the first command? Is there any way to get it to recognize sequential zone commands?

3. I've renamed my zones in the Netro app (nice touch- always hated having to remember zone numbers with old controller. Is there any way for the Netro google link to recognize (like google home does with devices) the name of a zone? It would be great to say "water front lawn for five minutes" instead of having to remember which zone it is.

View: 98   Answer: 1

Restriction for specific days

Ken Wiens
Updated at 2019-06-24 18:20:32 UTC 
I want to create restrictions for a set of specific days in the future.  Birthdays of family members for example. Or days that I have outdoor entertainment planned. I want to set these up long in advance (before a smart schedule has been scheduled.) How can I do this? 
View: 115   Answer: 1