Dear customer,

We’re sorry for the inconvenience. The Netro app is designed to keep you logged in, so you shouldn't have to re-enter your password each time.

To resolve this, please try the following:

1. Force Log Out & In: Manually log out from the settings and log back in once. This often refreshes the security token and stabilizes the session.

2. Update the App: Ensure you are using the latest version of the Netro app.

3. Check Phone Settings: Make sure you aren't using "Incognito" modes or system cleaners that automatically clear app cache/data upon closing.

If the issue persists, please email us at support@netrohome.com with your phone model and OS version so our technical team can investigate further.

Best regards,

Netro Support Team

Dear customer,

Currently, the Whisperer has a built-in hardware alert: the LED will flash red to indicate that the battery is running low. You can also monitor the exact battery level under the Sensors tab in the app.

However, thank you for the great suggestion! I’ve shared this with our R&D team to evaluate for a future update. Thanks for helping us improve!

Best regards,

Netro Support Team

Hi there,

That’s a fantastic suggestion! Navigating to the bottom of each program just to check its status is indeed a hassle.

We love the idea of graying out disabled programs or adding a status icon to the list view for better visibility. I’ve officially shared this feedback with our development team for future UI updates. We’re always looking for ways to make the Netro app more intuitive!

Best regards,

Candice

Hi there,

The symbol on the right is indeed the drag handle. To reorder your programs:

1. Tap Edit in the top corner.

2. Press and hold the handle icon (the horizontal lines) for about a second until it feels "selected."

3. Drag it up or down to the desired position.

The key is the brief hold before moving; a quick swipe often won't register. If it still doesn't respond, please ensure your app is updated or email us at support@netrohome.com.

Best regards,

Netro Support Team

Hi Alessandro,

To answer your questions:

1. Do not enable "Smart Zone" if you want to keep your manual durations.

2. Simply use User Programs and ensure "Rain Skip" is toggled on in Settings > Preferences>Rain>Skip.

This way, the system follows your fixed schedule strictly but will still use weather data to skip cycles when it rains. You get "Weather-aware" watering without "AI-control."

Please feel free to reach out at support@netrohome.com

Best regards,

Hi there,

This is often caused by a login glitch affecting the notification token.

Please try:

1. Log out of the app and log back in to refresh your credentials.

2. Check your Android system settings to allow Netro app notifications.

Still not working? Email us at support@netrohome.com.

Best regards,

Netro Support Team

Hi there,

Even 1km apart, units can pull data from different local weather stations. Please verify the locations and weather provider for both in Settings.

Please sync all settings for consistency. For a detailed check, email both serial numbers to support@netrohome.com.

Best regards,

Candice

Netro Inc

Dear customer. since your controller has a green light, it is successfully connected to the cloud. The issue where the switch flips back is likely a synchronization error or an expired login session.

Please try the following:

1. Log out of the Netro app and log back in. This often refreshes the "token" and restores the connection between the app and the server.

2. If that doesn't work, try reinstalling the app to clear any cached data.

Still stuck? Please email your serial number to support@netrohome.com so we can check your account status.

Best regards,

Candice 

Netro Inc

Dear customer,

Sorry for the trouble. This usually happens if the local weather data doesn't match reality or the rain didn't reach your Skip Threshold.

Please check:

1. Address: Ensure your location is accurate in Settings.

2. Rain Threshold: Go to Settings > preferences and check your "Rain Skip Threshold." If the rain was light, it might not have triggered the skip.

Still having issues? Email support@netrohome.com.

Beat regards,

Candice

Netro Inc

Dear customer,

You can definitely manage multiple locations under one single account! There’s no need to set up separate accounts.

When you add a new device, simply go to the Settings tab, select Location, and enter State, city and house number. You will then be able to switch between your different homes or controllers easily within the same app interface.

If you have any trouble setting it up, please contact us at support@netrohome.com.

Best regards,

Candice

Netro Inc

Dear customer, to ensure both zones always water on the same days, please make sure their Zone Settings (Plant Type, Soil, and Sunlight) are identical in the app. This allows the our AI to calculate the same watering requirements for both.

Alternatively, you can create a Custom Schedule to manually force both zones to run on your preferred days.

If you need help syncing them further, feel free to email us at support@netrohome.com.

Best regards,

Candice

Netro Inc

Hi there,

The Whisperer 2 features an integrated rechargeable battery designed to last for years. While the unit is sealed for waterproofing, the battery is not user-replaceable.

However, if your battery is low, you can manually recharge it via the USB port located under the grey rubber plug on the back. Once fully charged, the solar panel should help maintain the power.

If it still won't hold a charge, please email us at support@netrohome.com for further assistance.

Best regards,

Candice

Netro Inc

Dear customer,

Thank you for your suggestion. A Solenoid Chatter feature for locating buried valves would be an incredibly helpful addition to the Netro app.

I have forwarded your request to our R&D team to evaluate implementing a high-frequency toggle mode in a future firmware update. We love hearing creative ideas like this from our community!

If you have any other feature requests, please feel free to share them at support@netrohome.com.

Best regards,

Candice Wang

Netro Inc.

Dear customer,

Our technical team has identified that this issue may be due to a login glitch where your account's token was not correctly assigned.

To resolve this: Please log out of the Netro app and then log back in. This will refresh your credentials and allow our system to properly push watering notifications to your device.

If the problem persists after re-logging, please contact us at support@netrohome.com.

Best regards,

Candice Wang

Nectro Inc.

Hi there,

We’re sorry for the frustration. Regarding the setup, please go to the Netro App and tab. The "+" icon which should be located in the top-right corner of home screen. If you don't see it, please ensure your Netro app is updated to the latest version.

We also appreciate your feedback on the lifespan of the sensors and have shared it with our R&D team for future improvements. If you still cannot add the new device, please email us at support@netrohome.com with a screenshot of your home page.

Best regards,

Netro Support Team

Dear customer,

For germination, we recommend setting up a Custom Schedule in the Netro app. You can create multiple start times (e.g., 5 mins, 4-6 times a day) to keep the soil consistently moist. For a step-by-step guide on setting up a germination program, please email us at support@netrohome.com.

Best regards,

Candice

Netro Inc.

Yes, you can add a second Sprite or Spark controller as you told.

Key Tip: Ensure the watering schedules of both controllers do not overlap. Running both simultaneously could cause electrical back-feed issues to your pump relay. Alternatively, if a faucet is available, our Pixie timers can expand your system wirelessly.

For a safe wiring diagram specific to your bore system, please email us at support@netrohome.com.

Best regards,

Candice Wang 

Netro Inc.

Best regards.