Hi there,
That is definitely a frustrating pattern, especially since you have to manually power cycle it to get it back online.
Because it happens at such a specific time (around 2:30 AM every other day), there are two main possibilities:
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Device Hardware / Auto-Reconnect Issue:
Even if the home network blinks momentarily overnight, the controller should automatically recover. If it gets stuck in an offline loop or experiences an internal freeze, it could be a hardware issue on our end that needs a patch.
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Scheduled Network Maintenance / IP Lease Timeout:
Many routers and ISPs run automatic reboots, Wi-Fi channel optimizations, or DHCP lease renewals between 2:00 and 3:00 AM. When the Wi-Fi briefly drops, some devices fail to negotiate a new IP address properly.
Next Steps:
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To check on your end: In your router settings, try assigning a Static IP to the Netro controller. This allows it to instantly reclaim its network slot if the router blinks.
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To check on our end: Please email support@netrohome.com with your device's Serial Number and registered account email. Our engineering team can pull the server-side disconnect logs to see exactly what happened and push a firmware update if needed.