Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks, 
Netro Support

Dear customer,

May I ask if you are referring to the smart schedules or your own programs? Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks, 
Netro Support

Dear Bryant,

If you don’t have a wire connector, you could try the following:

If the two white common wires are thin enough, you may be able to insert both into one C slot.

If the slots are too narrow for two wires, use a wire connector (available at Amazon, Home Depot, etc.) to combine the two common wires into a single strand, which can then fit into one C slot. The third common wire can be connected to the other C slot.

Thanks,

Netro Support

Dear Mikael,

Thank you very much for your valuable suggestion! I will definitely forward it to our R&D team for their consideration. 

Thanks,

Netro Support

Dear customer,

We recommend increasing the watering duration, such as setting it to 5 minutes, and watering once every 3-4 days. This can reduce the device's wake-up time and save power.
(Tip: It is recommended to fully charge the device before leaving.)

If you have any further concerns or questions, please do not hesitate to contact us. 
 
Regards, 
Netro Support

Dear customer,

We currently don't have any repair stations. However, we'd be happy to help you explore other solutions to address the issue with your controller.

Thanks,

Netro Support

Dear customer,

We have also received your email, and the R&D team is reviewing it.

Thanks,

Netro Support

Dear Dave,

The smart watering sequence is random. The execution order of the Smart schedule is generated as follows:
Since the information such as plant types, soil conditions, and sprinklers for each device varies, the system calculates which devices have a more urgent watering need, ranks them, and arranges watering accordingly.

If you do not want the Smart Zone schedule to override your programmed schedule while still wanting to use the rain delay feature, you can set the Smart Zone level from Advanced to Basic. This mode will only skip rainy days for your programmed schedule.

For more information about Netro's smart watering, here's an article on the Netro's three watering modes that may be helpful: https://netrohome.com/forum/posts/111
 
If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Netro Support

Dear customer, 

We're sorry to hear about the battery issue with your PIXE device. We currently do not have replacement battery. To assist you further, could you please send the following information to our support email (support@netrohome.com)? 

Thanks, 

Netro Support

Dear customer,

I'm sorry to hear that your transformer isn't working. Could you please send your order number and purchase platform to support@netrohome.com? We provide a 2-year warranty for this product. 

Thanks,

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks, 
Netro Support

Hi Kirk,

We understand your need to use multiple sensors for a specific area. Currently, each zone is designed to support only one sensor. However, a flexible workaround could be to divide the area you want to monitor into multiple zones. This way, each new zone can be assigned a sensor, allowing you to gather more data for different parts of the area.

Thanks,

Netro Support

Dear customer,

Each Pixie device is designed to be assigned to only one sensor, so multiple sensors are not allowed.

Thanks,

Netro Support

Dear customer,

he Smart Watering function automatically adjusts the watering duration based on conditions such as weather and soil. If you want to precisely control the water duration and do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule.
 
For more information about Netro's smart watering, here's an article on the Netro's three watering modes that may be helpful: https://netrohome.com/forum/posts/111
 
If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Netro Support

Hi kata,

The device requires a WiFi connection. As a workaround, we recommend pre-setting schedules via WiFi in advance: Before taking the device to the rental house, connect it to WiFi through the app, set up all necessary watering schedules, and save them.

If the device previously had a scheduled watering program set up, it will continue to operate even after going offline for a month, as the device can store 128 watering programs. When the device is offline, it will retrieve watering programs for the next 30 days from the current date, with a maximum of 128 programs. However, once these stored programs are executed, no further scheduling will occur.

Thanks,

Netro Support

Hi Rick,

Most Wi-Fi connection issues can be resolved by the following steps:

1. Rebooting your WiFi router and your Netro controller can resolve some connection issues.
2. It is possible that your WiFi router is too far away. We recommend a signal of at least 2 bars on your phone.
3. Double check the password. You should enter the password of your home WiFi, not the password of your Netro account. Make sure there is no special character in the WiFi name and password.
4. Create a guest network which is usually hosted at 2.4G only and try to connect the Netro controller with the guest network.
5. Change the WiFi channel from your WiFi router.
6. Make sure the router is not blocking the Netro device.

A few other things to check:

6. Make sure your router has access to the internet and it is not blocking port 1883 which is reserved for MQTT. Try to lower the security settings on the router/firewall.
7. In the app, select WEP mode below the password field if your router is using WEP encryption which is uncommon though.
8. Sometimes rebooting the modem might also help.

9. Use a personal hotspot to test whether the connection issue is with the Netro device or your WiFi system.

Thanks,

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks, 
Netro Support

Hi Gary,

If you remove the wire for zone 1 from the controller, then start watering other stations for example zone 2, does station 1 start to water?

Thanks,

Netro Support