Cannot add pixie z1

I cannot add my pixie z1 to the app because pixie z1 is not shown as an option. I have the hub connected. 

回复来自 Wency Pan

19
Wency Pan
 更新时间 2025-12-09 03:06:38 UTC

Dear customer,

Could you please find the below instruction and see if it works?


Here are the digital manuals and installation demo videos:

Pixie Z1 Installation
Digital Manual:
https://netrohome.com/user_manual/user_manual_pixie_z1.pdf
Demo Video:
https://youtu.be/A6Iz_vN7ZKQ


If you have any further concerns or questions, please feel free to reach out to us at any time.
 
Thanks,
Netro Support

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38
John R
 2025-12-10 00:52:43 UTC  
It did not work. The app does not have pixie z1 on the drop down menu
19
Wency Pan
 2025-12-10 02:30:03 UTC  
Hi John,

The absence of "Pixie Z1" in the app’s drop-down menu is a confirmed bug. Our technical team is prioritizing this fix, and we expect to release an updated version of the app within 3 business days to resolve it.
As soon as the new version is available, we’ll notify you promptly.
Thank you for your patience and understanding. We appreciate your support as we address this promptly!

Thanks,
Netro Support
19
Wency Pan
 2025-12-11 00:41:12 UTC  
Hi John,

The updated version of the app has fixed this issue. Could you please update to the latest app and see if it works?

Thanks,
Netro Support