Dear Netro users,

We are experiencing technical issues with Google Home/Assistant and iOS notifications due to a recent server update. Currently these services are unavailable. All other features in the Netro app and website are working normally.

Our R&D team is working on the solutions with priority and hopefully they will back online in a few days. We apologize for the inconvenience.

Thanks,

Netro Inc

i have google home assistant and have linked the netro sprite. No problem on this for the past few months but today I  noticed that when I ask google to talk to netro home, google assistant would not respond and say netro home is no longer available.

I tried to re link netro on my google assistant and is able to do so without issues, yet during the command, I still get the same error that netro home is no longer available.

Any advice.

thank you.

Why am I getting these yellow triangles and no water?

I have a spark controller and. I have a program setup for seeding that is 5 minutes per zone.  I want to run that program 3 times per day at 4am, 12pm, and 6pm. Anyway to easily accomplish this without having to setup 3 different programs?  

Hi Community!

I've got 4 zones linked to same program all with Smart Watering activated. I noticed that on the schedule proposed there's one zone that's watered several times per day while others not. Settings are the same for all zones so I dunno what's wrong. Is there a way to set the Smart Watering of that zone like the others?

Thanks a lot in advance for your help!

I have 2 whisperers and have the same behaviour from both.  One worked for a few months and then failed.  The second one is brand new and never has worked.

For both devices I have done the full reset many times.  The reset and subsequent setup appear to work.  The Whisperer connects to the network and I can change the LED colour (so I know my phone and the whisperer are talking).  I then power off the whisperer and turn it back on for a transmission test.  The device powers on, the LED comes on and then within about 20 seconds the LED turns red and the unit shuts off.  This is supposed to indicate that the whisperer cannot reconnect to the network (and that I should move closer to my router).  I moved it right up to within 1 foot of the router and still cannot reconnect.

The fact that I had 2 of these and neither works suggested the problem was not with the devices, so I replaced the router with a high end Asus Zenwifi mesh network.  This still did not resolve the problem.

I do not believe I have a battery issue.  The units have sat in the sun for about 6 weeks during this testing.  The support documentation in 1 place says the setup must be done within 20ft of the router and in another place says the setup must be done within 20 feet of the sprite.  I've tried both and in both cases the setup appears to work properly. But in no case can I reconnect to my network after the unit is set up.

Both units are hardware version 2.2 and firmware version 2.2.0.  My app version is 2.5.3.  Server Status reports OK (response time 1.0 s)

Any suggestions for what else I can try?

Hi, my Netro Smart Plant sensor has stopped working. I’ve tried a hard reset for 8 seconds but no LEDs come on.

My Netro Whisperer is starting to give what seems like random moisture reads. It does from 49 to as high as 85 and saying moisture level increased when nothing was watered.

Under the tab which has the history of moisture that can be sorted by today, week, month - please make the today tab the same as the week and month tab. It is much easier to see and more useful to see if the data is laid out from left to right in a line graph, rather than in two different circles for AM and PM - you have to switch back and forth which isn't ideal, and it's harder to see when the moisture drops are happening.

I have the Pixie set up and working and showing in the Netro App. When I go to link Netro to Google Home the error message I get is no devices were found in your Netro account. The Pixie is definitely in my account.

Any help appreciated.

Thank You,

Steve 

I have 2 pixie hose faucet timers on 2 zones with 2 whisperers.

On one zone the whisperer is associated with the pixie on the other zone it is listed separately .

How do I associate the second whisperer  with the second pixie zone?

I have tried going into the second pixie settings , sensor , edit but nothing is listed.

Thank you

I have a Whisperer that the battery runs down on, even when placing it in good sunshine. I can place it under a lightbulb a couple inches away for a couple of days and it charges up. But after placing back in th yard it goes down again. This is after placing it right next to another Whisperer that charges just fine. Have tried deleting and reinstalling. Is there something else I should try?

I would like to know how to manage the following garden.
I currently have 5 areas of lawn and other plants, with 3 Hunter PGP sprinklers for each area. Of these 5 zones, there are two with a lot of shade, and the rest are sunny (central Spain).
On the other hand, I have another zone with 6 diffusers, and a last one with a drip system for the Leylandy hedge.
I am interested in acquiring a Spark programmer but... how many Whisperer would I need?

How does Spark differentiate between the different zones and how does it combine the amount of humidity needed? The type of grass I have is made up of Raygrass, Fescue, Poa, and Agrostis. I could send you a plan of my system for your advice.

the outer lines indicate the individual irrigation fields.
AREAS A1 - A2 -A3 - A4 -B1 and B4 are the shadiest areas.
These areas are shadier due to the height of the hedge.

For orientation, a straight line between points 13 and 8 marks the North-South line, where 13 is South and 8 is North.
Neither the diffuser area nor the drip line of the hedge is represented here.
The water inlet is located in the legend E1, between sprinklers 12 and 13.

Thank you very much.

Hi Netro Community, I just bought a house with a huge yard and the Netro system. Spent a lot of time identifying zones and getting the watering right by nozzle type, square footage, etc. Some areas still seem too dry and others’ too wet. So…

How can I be sure I have selected the right soil type? 

How can I verify I have the right grade of slope selected by zone? 

Other ways I can help Netro identify dry spots? 

How do I give access to the guys that blow my lines out when I'm not there. Is there a way for them to open each zone without me giving them access to my wifi?

I installed my Whisperer and it seemed to work but after a couple of days when I checked the APP it just shows 0 at all three datafields. I see values in the overview (weeks, month etc.) though. What can I do to correct this? 

Hello. I cannot chance The nome of zone. Only Zone1- Zone 2 but IS more nice with name. Can you help me ?

Hi

My watering unit is programmed to water my lawn as necessary under the programs algorithm. However, I have numerous days when the watering is done twice— for exam0e it will run all the zones and immediately run the same zones again.  Anyone know how to fix that?

What do the attention icon means it appears sometimes next to the smart schedule 

It has rained for past 2 days and it still says moisture in grass is 50-60%. I don’t have sensors but my understanding is it supposed to change due to weather forecast! It doesn’t so not very smart!